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Retail Operations Jobs in Boston, MA (NOW HIRING)

MDAEdge

Retail Operations Analyst

Boston, MA · On-site

Job Summary : MDAEdge is a company focused on retail operations, seeking a Retail Operations Analyst to support business objectives. The role involves analyzing and preparing strategic plans ...

PetSmart

Retail Operations Lead

Bellingham, MA · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Bellingham, MA · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Bellingham, MA · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Bellingham, MA · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Bellingham, MA · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart Careers

Retail Operations Lead

Bellingham, MA · On-site

$16.40 - $30.58/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart Careers

Retail Operations Lead

Bellingham, MA · On-site

$16.40 - $30.58/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

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All JobsRetail Operations JobsRetail Operations Jobs in Boston, MA

Retail Operations information

See Boston, MA salary details

$15

$24

$40

How much do retail operations jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for retail operations in Boston, MA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.39 per hour, depending on experience, location, and employer.

What is retail operations?

Retail operations refer to all the activities and processes involved in running a retail store or business efficiently on a day-to-day basis. This includes managing inventory, overseeing staff, optimizing store layout, handling customer service, and ensuring sales targets are met. Effective retail operations are essential for providing a positive shopping experience, maximizing sales, and maintaining profitability. The role often requires strong organizational skills and attention to detail to keep store functions running smoothly.

What are the key skills and qualifications needed to thrive in retail operations, and why are they important?

To thrive in Retail Operations, you need strong organizational abilities, inventory management expertise, and a background in retail or business administration. Familiarity with point-of-sale (POS) systems, inventory management software, and retail analytics tools is typically required. Exceptional customer service, leadership, and problem-solving skills help individuals excel in this role. These competencies ensure smooth store operations, drive sales performance, and foster positive customer experiences.

What are the main challenges faced in a retail operations role, and how can they be managed effectively?

Retail Operations professionals often face challenges related to inventory management, fluctuating customer demand, and maintaining high levels of team productivity. Effective communication, strong organizational skills, and the ability to quickly adapt to changing situations are crucial for success. Building strong relationships with both frontline staff and suppliers can help address issues proactively, while leveraging technology for real-time inventory tracking and sales analytics supports more informed decision-making. Staying current with industry trends and regularly training staff also contribute to smoother operations and improved customer satisfaction.

What is the difference between Retail Operations vs Retail Manager?

AspectRetail OperationsRetail Manager
Primary FocusOverseeing daily store functions, processes, and logisticsManaging staff, sales strategies, and customer service
Required CredentialsOften no specific certifications; experience in retail operations preferredTypically requires management experience and leadership skills
Work EnvironmentStore floors, back-office, logistics areasStore management, team supervision, strategic planning
Employer UsageRetail chains, stores, logistics companiesRetail chains, department stores, supermarkets

Retail Operations focuses on the day-to-day functions and logistics of running a store, while Retail Managers handle team leadership and sales growth. Both roles are essential in retail but differ in scope and responsibilities.

What are the most commonly searched types of Retail Operations jobs in Boston, MA?

The most popular types of Retail Operations jobs in Boston, MA are:

Retail Operations jobs near you
Infographic showing various Retail Operations job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,242 per year, or $24.2 per hour.

Retail Operations Manager

White Elephant Resorts

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

White Elephant Resorts is seeking a highly organized, creative, and hands-on Retail Operations Manager to support and grow our retail business across our iconic resort destinations in Nantucket, Palm Beach and Aspen along with our online storefront.

*Position can be based in either Boston or Nantucket and involves travel

This is an exciting opportunity for someone who thrives in a fast-paced, collaborative environment and loves blending operations, merchandising, e-commerce, and brand storytelling.

As Retail Operations Manager, you’ll oversee the day-to-day execution of retail initiatives across multiple luxury properties while helping shape a cohesive and elevated brand experience both in-store and online.

Key responsibilities include:

  • Managing retail operations across Nantucket, Palm Beach, Aspen, and e-commerce platforms
  • Coordinating seasonal store setups, merchandising refreshes, and inventory management
  • Maintaining and updating Shopify product listings, collections, imagery, and online merchandising
  • Supporting product launches, promotions, and retail marketing initiatives
  • Partnering with creative, marketing, social media, hotel operations, and finance teams
  • Coordinating with vendors, logistics partners, photographers, and external agencies
  • Assisting with photoshoots, creative productions, and special retail projects
  • Helping identify operational improvements that enhance retail performance and guest experience

We’re seeking someone who is equal parts organized operator and creative problem-solver.

Qualifications:

  • 2+ years of experience in retail operations, merchandising, e-commerce, project management, or a related field
  • Strong organizational skills with exceptional attention to detail
  • Ability to manage multiple priorities in a dynamic environment
  • Excellent communication and project coordination skills
  • Experience with Shopify and inventory management systems preferred
  • Background in luxury hospitality, retail, fashion, or lifestyle brands is a plus
  • Positive, team-oriented attitude with a hands-on approach
  • Willingness to travel seasonally to Nantucket and occasionally to Palm Beach and Aspen

Why Join White Elephant Resorts?

At White Elephant Resorts, we create exceptional guest experiences rooted in timeless style, hospitality, and thoughtful design. This role offers the opportunity to work across some of the most beautiful luxury destinations while contributing to a growing lifestyle and retail brand.

Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of elite properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin, Nantucket Boat Basin and White Elephant Aspen.

White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining, retail and hotel discounts and much more.

Apply today and help shape the future of retail at White Elephant Resorts.

Apply