Retail Operations Project Manager Jobs in Quebec

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Team Leadership & Strategy

• Lead and mentor a team of Digital Operations Specialists focused on CRM/email (SFMC), website publishing, and digital analytics.
• Translate departmental goals into team objectives and KPIs, ensuring alignment with broader marketing and business strategies.
• Foster a collaborative, inclusive, and high-performance culture that supports innovation and continuous improvement.
• Manage budgets and expenses relating to digital operations initiatives.

Operational Oversight

• Oversee the execution of CRM campaigns, website content updates, and analytics reporting across assigned digital platforms.
• Ensure operational excellence through process documentation, QA protocols, and deployment governance.
• Manage resource allocation, timelines, and cross-functional dependencies to deliver initiatives on time and within scope.

Platform & Data Stewardship

• Serve as a subject matter expert on Salesforce Marketing Cloud, Google Analytics, and CMS platforms.
• Partner with IT, Legal, and Compliance to ensure data privacy (e.g., CASL, Bill 25), accessibility, and security standards are upheld.
• Support integration of digital tools and data sources to enable personalization, segmentation, and performance tracking.

Stakeholder Collaboration

• Act as the primary liaison between Digital Operations and internal stakeholders including Technology, Product Owners, Marketing, Legal and Commercial Intelligence teams.
• Provide regular reporting and insights to senior leadership on operational performance, campaign effectiveness, and optimization opportunities.
• Actively participate in vendor selection and vendor management in areas of expertise.

• 9+ years of experience in digital marketing, including 2+ years in a people management role.
• Proven experience with CRM platforms (e.g., SFMC), CMS tools (e.g., Sitecore, SCO), and analytics platforms (e.g., GA4, Power BI).
• Strong understanding of digital marketing workflows, data governance, and compliance frameworks.
• Excellent communication, project management, and stakeholder engagement skills.
• Bilingual (English/French) preferred.

Nice to Have

• Experience in healthcare, pharmacy, or regulated industries.
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
• Exposure to loyalty programs, personalization strategies, and omnichannel marketing.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

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Le.la titulaire de ce poste aura a soutenir de facon quotidienne des clients internes et/ou externes a l'exterieur du Quebec et/ou aux Etats-Unis. Par consequent, ce poste requiert une maitrise de l'anglais a l'ecrit et a l'oral. Veuillez noter que le nombre de postes dont les taches requierent une connaissance de la langue anglaise a ete restreint dans la mesure du possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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