Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Pharmacy Operations Manager
CT · On-site
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Pharmacy Operations Manager
CT · On-site
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Pharmacy Operations Manager
Ware, MA · On-site
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Pharmacy Operations Manager
Ware, MA · On-site
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Pharmacy Operations Manager
Ware, MA · On-site
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Pharmacy Operations Manager
Ware, MA · On-site
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Pharmacy Operations Manager
CT · On-site
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Pharmacy Operations Manager
CT · On-site
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Operations * Responsible for assisting pharmacist in the delivery of patient care including patient ... Builds and sustains relationships with retail partnerships. People & Performance Management * Leads ...
Sr. Operations Manager
Charlton, MA · On-site
Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...
Sr. Operations Manager
Charlton, MA · On-site
Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...
Sr. Operations Manager
Charlton, MA · On-site
Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...
Sr. Operations Manager
Charlton, MA · On-site
Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...
Sr. Operations Manager
Windsor, CT · On-site
Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers are responsible for all aspects of operation or functions at ...
Sr. Operations Manager
Windsor, CT · On-site
Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers are responsible for all aspects of operation or functions at ...
Operations Manager - MRF
Springfield, MA · On-site
Position SummaryThe Operations Manager is responsible for overseeing recycling and other post-collection activities within the Material Recovery Facility (MRF). The incumbent will collaborate with ...
Operations Manager - MRF
Springfield, MA · On-site
Position SummaryThe Operations Manager is responsible for overseeing recycling and other post-collection activities within the Material Recovery Facility (MRF). The incumbent will collaborate with ...
Operations Manager - MRF
Springfield, MA · On-site
Position SummaryThe Operations Manager is responsible for overseeing recycling and other post-collection activities within the Material Recovery Facility (MRF). The incumbent will collaborate with ...
Operations Manager - MRF
Springfield, MA · On-site
Position SummaryThe Operations Manager is responsible for overseeing recycling and other post-collection activities within the Material Recovery Facility (MRF). The incumbent will collaborate with ...
Sr. Operations Manager
East Granby, CT · On-site
Bachelors Degree in Business Manager or related field required * 12+ years of experience in manufacturing, operations, or process engineering in high-tech or precision industries. * Demonstrated ...
Sr. Operations Manager
East Granby, CT · On-site
Bachelors Degree in Business Manager or related field required * 12+ years of experience in manufacturing, operations, or process engineering in high-tech or precision industries. * Demonstrated ...
Bachelors Degree in Business Manager or related field required * 12+ years of experience in manufacturing, operations, or process engineering in high-tech or precision industries. * Demonstrated ...
Bachelors Degree in Business Manager or related field required * 12+ years of experience in manufacturing, operations, or process engineering in high-tech or precision industries. * Demonstrated ...
Bachelors Degree in Business Manager or related field required * 12+ years of experience in manufacturing, operations, or process engineering in high-tech or precision industries. * Demonstrated ...
Bachelors Degree in Business Manager or related field required * 12+ years of experience in manufacturing, operations, or process engineering in high-tech or precision industries. * Demonstrated ...
Sr. Operations Manager
East Granby, CT · On-site
Bachelors Degree in Business Manager or related field required * 12+ years of experience in manufacturing, operations, or process engineering in high-tech or precision industries. * Demonstrated ...
Sr. Operations Manager
East Granby, CT · On-site
Bachelors Degree in Business Manager or related field required * 12+ years of experience in manufacturing, operations, or process engineering in high-tech or precision industries. * Demonstrated ...
Lead and manage the day-to-day operations of the trading desk, overseeing trade execution and monitoring for retail and advisory accounts. * Ensure strict adherence to regulatory requirements (FINRA ...
Lead and manage the day-to-day operations of the trading desk, overseeing trade execution and monitoring for retail and advisory accounts. * Ensure strict adherence to regulatory requirements (FINRA ...
Lead and manage the day-to-day operations of the trading desk, overseeing trade execution and monitoring for retail and advisory accounts. * Ensure strict adherence to regulatory requirements (FINRA ...
Lead and manage the day-to-day operations of the trading desk, overseeing trade execution and monitoring for retail and advisory accounts. * Ensure strict adherence to regulatory requirements (FINRA ...
Document Management Operations Manager
Hartford, CT · On-site +1
$81.50K - $134.50K/yr
As an Operations Manager, you will use your leadership skills and/or experience to lead a team of Operations professionals, coaching and mentoring to build a highly effective team and drive business ...
Document Management Operations Manager
Hartford, CT · On-site +1
$81.50K - $134.50K/yr
As an Operations Manager, you will use your leadership skills and/or experience to lead a team of Operations professionals, coaching and mentoring to build a highly effective team and drive business ...
Retail Operations Manager information
See Springfield, MA salary details
$14.09 - $16.28
8% of jobs
$17.39 is the 25th percentile. Wages below this are outliers.
$16.28 - $18.46
33% of jobs
The median wage is $19.03 / hr.
$18.46 - $20.65
35% of jobs
$20.65 - $22.84
3% of jobs
$22.84 - $25.02
1% of jobs
$25.02 - $27.21
3% of jobs
$27.21 - $29.40
5% of jobs
$29.40 - $31.58
4% of jobs
$31.58 - $33.77
4% of jobs
$33.77 - $35.96
2% of jobs
$35.96 - $38.14
1% of jobs
$14
$22
$38
How much do retail operations manager jobs pay per hour?
As of May 29, 2026, the average hourly pay for retail operations manager in Springfield, MA is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.52 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Retail Operations Manager, and why are they important?
To thrive as a Retail Operations Manager, you need strong leadership, inventory management, and sales analysis skills, typically supported by a degree in business or retail management and relevant retail experience. Familiarity with POS systems, inventory management software, and scheduling tools is crucial for overseeing daily operations. Exceptional communication, problem-solving, and team-building abilities help drive staff performance and customer satisfaction. These skills ensure efficient store operations, sustained profitability, and a positive customer experience in a competitive retail environment.
What are some common challenges faced by Retail Operations Managers, and how can they effectively address them?
Retail Operations Managers often face challenges such as balancing staff scheduling, ensuring consistent customer service, and managing inventory levels to meet demand without overstocking. Additionally, they must adapt quickly to changing sales trends and resolve issues that arise on the sales floor. Success in this role typically depends on strong communication skills, effective delegation, and the ability to analyze sales data to make informed operational decisions. Building strong relationships with both team members and vendors also plays a key role in overcoming these challenges.
What does a Retail Operations Manager do?
A Retail Operations Manager oversees the daily operations of retail stores to ensure efficiency, profitability, and a positive customer experience. They are responsible for managing staff, optimizing store layouts, monitoring inventory, and implementing company policies. Additionally, they analyze sales data, handle budgeting, and work to improve store performance by setting targets and motivating teams. Their role is crucial in maintaining smooth store operations and achieving business goals.
What is the difference between Retail Operations Manager vs Retail Store Supervisor?
| Aspect | Retail Operations Manager | Retail Store Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple store operations, manages staff, develops sales strategies, and ensures company policies are followed | Manages daily store activities, supervises staff, and ensures customer satisfaction within a single store |
| Required Credentials | Typically requires a bachelor's degree in business or related field; experience in retail management | High school diploma or equivalent; experience in retail preferred |
| Work Environment | Corporate office and multiple retail locations | Single retail store |
| Industry Usage | Commonly employed in retail chains and large retail companies | Found in individual retail stores and small chains |
The Retail Operations Manager focuses on overseeing multiple stores and strategic planning, while the Retail Store Supervisor manages daily store operations and staff within a single location. Both roles require retail experience, but the Operations Manager typically has broader responsibilities and higher-level credentials.
More about Retail Operations Manager jobs
What cities near Springfield, MA are hiring for Retail Operations Manager jobs? Cities near Springfield, MA with the most Retail Operations Manager job openings:
Walgreens rating
5.5
Based on 2,088 frontline employees who took The Breakroom Quiz
87th of 97 rated pharmacies
Job description
- Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
- Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US