Retail Operations Manager Jobs in Springfield, MA

District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail

Compensation: $80,000 - $110,000 Base Salary + Performance Incentives

Employment Type: Full-Time

Industry: Retail Operations Telecommunications Wireless Sales Leadership Multi-Unit Management

Lead Multiple Stores. Develop High-Performing Teams. Drive Growth.

Blufox Mobile, the nation's largest branded partner for Comcast Xfinity, is seeking an experienced District Manager to oversee multiple retail locations, develop top talent, and drive exceptional business performance.

This is an outstanding opportunity for a proven Retail District Manager, Area Manager, Regional Manager, Multi-Unit Manager, Wireless District Manager, Retail Operations Manager, or Sales Leader looking to join one of the fastest-growing telecommunications retailers in the United States.

With locations across the country and aggressive expansion plans, Blufox Mobile offers the opportunity to make a significant impact while building a long-term leadership career.

Why Blufox Mobile?

At Blufox, we believe our people are our competitive advantage. We invest heavily in leadership development, operational excellence, and creating clear career pathways for ambitious professionals.

Compensation & Benefits

         Competitive Salary: $80,000 - $110,000

         Medical Insurance

         Dental Insurance

         Vision Insurance

         401(k) Retirement Plan

         Paid Training and Leadership Development

         Paid Vacation

         Paid Sick Time

         Personal Time Off

         Career Advancement Opportunities

         Modern Retail Environment

         High-Growth Company with Expanding Market Presence

Position Overview

The District Manager is responsible for leading multiple retail locations within an assigned territory, driving revenue growth, improving operational performance, developing store leadership, and ensuring a world-class customer experience.

This role requires a strategic leader who can balance sales performance, talent development, operational excellence, customer satisfaction, and profitability across multiple locations.

Key Responsibilities

Multi-Unit Retail Leadership

         Lead and support multiple retail store locations within an assigned district

         Manage and develop Store Managers and retail leadership teams

         Build a culture of accountability, performance, and employee engagement

         Conduct regular store visits to evaluate operations, sales execution, and customer experience

         Identify and develop future leaders through coaching and succession planning

Sales Management & Revenue Growth

        Drive district-wide sales performance and exceed revenue goals

        Develop and execute strategic sales initiatives and growth plans

        Monitor key business metrics including:

o    Revenue

o    Conversion Rates

o    Customer Acquisition

o    Customer Retention

o    Gross Profit

o    Productivity

o    Net Promoter Score (NPS)

         Analyze performance data and implement action plans to improve results

         Partner with Store Managers to maximize sales opportunities and operational efficiency

Talent Development & Coaching

         Recruit, hire, train, and retain top-performing retail leaders

         Conduct performance evaluations and leadership coaching sessions

         Create development plans for Store Managers and emerging leaders

         Partner with Leadership and Training teams to implement sales training programs

         Foster a high-performance culture focused on continuous improvement

Retail Operations Management

         Ensure compliance with company policies, procedures, and operational standards

         Oversee inventory management, cash handling, merchandising, and store presentation

         Identify operational efficiencies and cost-saving opportunities

         Maintain consistency in execution across all district locations

         Ensure stores meet company standards for compliance, safety, and customer experience

Customer Experience Leadership

         Champion a customer-first culture throughout the district

         Drive improvements in customer satisfaction and Net Promoter Scores (NPS)

         Support teams in resolving escalated customer concerns

         Ensure stores consistently deliver exceptional service experiences

Required Qualifications

Bachelor's Degree or equivalent leadership experience

5+ years of experience in:

o    District Management

o    Area Management

o    Multi-Unit Retail Management

o    Retail Operations Leadership

o    Sales Management

Proven track record of leading multiple locations and achieving sales goals

Experience developing managers and high-performing teams

Strong business acumen and analytical skills

Experience managing KPIs, budgets, and operational performance

Ability to travel throughout assigned territory

Open availablity

Ability to stand for long periods of time

Ability to lift 25lbs

Preferred

         Telecommunications Industry Experience

         Wireless Retail Experience

         Comcast Xfinity Experience

         Cable Industry Experience

         Consumer Electronics Retail Experience

         Commission-Based Sales Leadership Experience

Ideal Candidate Backgrounds

We encourage applications from leaders with experience in:

         Retail District Management

         Area Management

         Regional Sales Management

         Multi-Unit Operations

         Wireless Retail

         Telecommunications

         Comcast Xfinity

         Verizon

         AT&T

         T-Mobile

         Spectrum

         Consumer Electronics

         Big Box Retail

         Specialty Retail

         Business Development

         Field Leadership

What Success Looks Like

The ideal District Manager is a hands-on leader who thrives on developing people, driving sales growth, improving operational performance, and building winning teams. You are passionate about coaching leaders, exceeding business objectives, and creating exceptional customer experience across every store in your district.

If you're ready to lead a growing market, influence business results, and build the next generation of retail leaders, we invite you to apply and grow your career with Blufox Mobile.