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Retail Operations Manager Jobs in Quebec (NOW HIRING)

Wesco

You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational ...

Manulife

Director, Operational Resilience

Montreal, QC · Hybrid

CA$125K - CA$175K/yr

The Director, Operational Risk and Resilience, is an experienced leader in 1st line operational risk management with deep experience in retail banking. As a member of the Strategy, Governance and ...

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Retail Operations Manager information

What does a retail operations manager do?

A Retail Operations Manager oversees the daily operations of retail stores to ensure efficiency, profitability, and a positive customer experience. They are responsible for managing staff, optimizing store layouts, monitoring inventory, and implementing company policies. Additionally, they analyze sales data, handle budgeting, and work to improve store performance by setting targets and motivating teams. Their role is crucial in maintaining smooth store operations and achieving business goals.

What are the key skills and qualifications needed to thrive as a retail operations manager, and why are they important?

To thrive as a Retail Operations Manager, you need strong leadership, inventory management, and sales analysis skills, typically supported by a degree in business or retail management and relevant retail experience. Familiarity with POS systems, inventory management software, and scheduling tools is crucial for overseeing daily operations. Exceptional communication, problem-solving, and team-building abilities help drive staff performance and customer satisfaction. These skills ensure efficient store operations, sustained profitability, and a positive customer experience in a competitive retail environment.

What are some common challenges faced by retail operations managers, and how can they effectively address them?

Retail Operations Managers often face challenges such as balancing staff scheduling, ensuring consistent customer service, and managing inventory levels to meet demand without overstocking. Additionally, they must adapt quickly to changing sales trends and resolve issues that arise on the sales floor. Success in this role typically depends on strong communication skills, effective delegation, and the ability to analyze sales data to make informed operational decisions. Building strong relationships with both team members and vendors also plays a key role in overcoming these challenges.

What is the difference between Retail Operations Manager vs Retail Store Supervisor?

AspectRetail Operations ManagerRetail Store Supervisor
ResponsibilitiesOversees multiple store operations, manages staff, develops sales strategies, and ensures company policies are followedManages daily store activities, supervises staff, and ensures customer satisfaction within a single store
Required CredentialsTypically requires a bachelor's degree in business or related field; experience in retail managementHigh school diploma or equivalent; experience in retail preferred
Work EnvironmentCorporate office and multiple retail locationsSingle retail store
Industry UsageCommonly employed in retail chains and large retail companiesFound in individual retail stores and small chains

The Retail Operations Manager focuses on overseeing multiple stores and strategic planning, while the Retail Store Supervisor manages daily store operations and staff within a single location. Both roles require retail experience, but the Operations Manager typically has broader responsibilities and higher-level credentials.

More about Retail Operations Manager jobs

What are the most commonly searched types of Retail Operations jobs in Quebec?

The most popular types of Retail Operations jobs in Quebec are:

What cities in Quebec are hiring for Retail Operations Manager jobs?

Cities in Quebec with the most Retail Operations Manager job openings:

Retail Operations Manager jobs near you
Infographic showing various Retail Operations Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

People and Operations Manager (Maternity Leave Replacement)

Mako Fintech

Montreal, QC • On-site, Remote

Full-time

PTO

Re-posted 4 days ago

Job description

Are you a go-getter with an entrepreneurial spirit? Do you like to run a tight ship where every day is different? If you answered yes to both of these questions then we want to hear from you!

Company

Mako is a leading fintech firm, building software to bring top asset managers and their clients into the cloud. Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back-office procedures with smart automation and great user experience.

This is a pivotal time for a transition to cloud services, which has fueled rapid growth in our customer base, as firms seek a product of our quality in order to put their best foot forward to remote clients.

About this position

Are you someone with empathy, energy and a wide range of skillsets? Working directly with the COO and HR team, you will be working on key activities across the entire company- so this is the perfect opportunity for a jack of all trades who likes every day to be different! In this role, you will be known for being someone who is able to juggle multiple priorities all while creating a workplace where people love to come to work everyday.

Your primary tasks will include:

People & Culture:

  • Contributing to Mako's great company culture and organizing team bonding activities.
  • Maintaining and applying already defined HR practices and processes for the entire company; ensuring that everyone is on board with them and abiding by them.
  • Partnering with managers on employee relations, performance management, coaching, and policy interpretation.
  • Manage the full-cycle recruitment process, working closely with a recruiter and hiring managers.
  • Advising on strategic decisions that impact Mako and employees.
  • Supporting HR administration, including payroll coordination, promotions, benefits, onboarding, and offboarding.
  • Maintaining employee records, HR systems, and reporting to ensure accurate data and support decision-making.
  • Coordinating with external HR vendors and supporting compliance with applicable employment legislation.
  • Providing evidence related to human resource activities for internal and external SOC2 audits

Operations:

  • Collaborate with managers to develop reports and ensure compliance related to:
    • department forecasting and resource planning to accurately plan hiring needs
    • ongoing project reporting
    • employee time tracking
    • key data integrity reports to ensure reporting is accurate and complete
  • Book approved corporate travel
  • Other responsibilities as needed from time to time

About you

  • You enjoy developing trusting relationships with colleagues and being an advocate on employee issues
  • You can track, monitor and complete a wide variety of tasks with an excellent attention to detail
  • You like things in order, in place and complete and willing to hold colleagues accountable to achieve that
  • You are comfortable with a growing and dynamic company
  • Your written and spoken communication is clear and concise

You've got:

  • Relevant undergraduate or professional education, with at least 2-5 years of relevant work experience
  • Understanding of HR best practices
  • Strong written and spoken English and French language skills
  • Strong analytical skills, in particular advanced Excel
  • Experience with HRIS or CRM systems
  • Previous experience starting or working at a startup or small business would be awesome

Location

  • Montreal (Place Ville Marie) with flexibility for partial remote work

Why work for us

  • High-end laptop (PC or Mac, your pick)
  • $1000 budget to outfit your home office plus $300 after every year of employment
  • Awesome benefits, unlimited vacation policy and a commitment to work/life balance
  • You get to join a fast-growing fintech start-up with tons of growth potential

Apply