Retail Operations Manager Jobs in Quebec (NOW HIRING)

Job Type: Full Time

Function: Retail Operations

Working Model: Remote - Montreal Area

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow-up? As  Regional Business Operations & Optimization Manager, you'll play a key role in elevating retail operations across Canada. The work you do will have a direct impact on beauty, as you optimize processes, strengthen operational consistency, and help stores perform at their very best. You'll partner with cross-functional teams and field leaders who are united in beauty and equally passionate about operational excellence, innovation, and delivering an exceptional client experience.

What You'll Do:

• Drive the development and optimization of tools, resources, and operational processes that support store efficiency, profitability, and consistency across Sephora Canada.
• Enhance key areas of the business including operational workload and payroll management, supply chain processes, shop profit controllables, operational policies, and backstage standards.
• Partner with District Managers and Regional Directors to identify opportunities for improvement across regions and districts, with a focus on process effectiveness, expense control, and team development.
• Support Store Leadership Teams with actionable guidance on controllable expense optimization to help achieve operational and financial targets.
• Collaborate with US New Store Opening teams to ensure alignment across North American processes while adapting programs to meet local business needs.
• Create and deliver impactful training tools and learning sessions that strengthen operational knowledge and build consistency across the field.
• Facilitate operational training for new District Managers, Store Directors, and Operations Managers, as well as lead sessions at District and Regional Meetings.
• Identify inefficient or non-value-added processes and provide recommendations to cross-functional partners, with a focus on payroll and operational efficiencies.
• Serve as the primary liaison with Logistics and Distribution teams to support store delivery schedules and drive ongoing operational improvements.
• Contribute to additional strategic projects that advance the goals of the Business Operations & Optimization team.

What You'll Bring:

• Minimum 5+ years of experience in retail operations, with a strong track record of improving efficiency, optimizing processes, and delivering results; multi-store leadership experience is an asset.
• Strong verbal and written communication skills, with the ability to train, facilitate meetings, and build effective partnerships across teams.
• Bilingualism in English and French is required to support the Eastern market.
• Confidence in analyzing, interpreting, and presenting financial data to support operational and business decisions.
• Comfort reviewing store-level financial reporting, including P&L statements, dashboards, Smart Reporting, inventory management, and other FSC reports.
• Agility in navigating ambiguity, managing competing priorities, and adapting in a fast-paced retail environment.
• Proficiency in Windows-based programs, including Excel, Outlook, and PowerPoint.
• Flexibility to travel out of the city up to approximately 50% of the time.
• A valid driver's license and access to a reliable vehicle.

#FSCHIRING

What You'll Get:

• Caring Community. You'll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward - together, united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You'll have access to the global community of luxury group LVMH (Louis Vuitton Moet Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you'll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.
  

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. We're passionate about pay equity and transparency. The compensation ranges between CAD$87,000.00 - CAD$98,000.00, plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
• Health. Choose a healthcare plan to fit you and your family's needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
• Balance. You'll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
• Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.