Retail Operations Manager Jobs in Massachusetts (NOW HIRING)

Retail Area Manager

Seasons Corner Market

Compensation: $80,000–$95,000 per year

Performance Bonus Eligibility: Additional incentive opportunities are available based on assigned market, store performance, and experience.

Salary range disclosed in accordance with Massachusetts pay transparency requirements.

Lead Multiple High-Performing Retail Locations

At Seasons Corner Market, our leaders play a critical role in creating exceptional customer experiences while developing strong, successful teams. We're seeking an experienced retail operations leader who enjoys coaching managers, improving business performance, and driving operational consistency across multiple locations.

If you're passionate about leadership, accountability, and delivering results, we'd love to meet you.

Why Join Seasons Corner Market?

We recognize that great leaders deserve great benefits.

Eligible team members enjoy:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (Medical & Dependent Care)
• Tuition Reimbursement Program
• Paid Time Off
• Opportunities for professional growth and advancement

Position Summary

Reporting directly to the Operations Manager, the Retail District Operations Manager is responsible for the overall success of multiple Seasons Corner Market locations within an assigned territory.

This position provides leadership, coaching, and operational direction to Store Managers while ensuring every location operates efficiently, delivers outstanding customer service, maintains profitability, and follows all company policies and regulatory requirements.

This role also oversees one designated Training Store, helping ensure new employees receive consistent onboarding, training, and development throughout the district.

Primary Responsibilities

Leadership & Employee Development

• Lead, mentor, and support Store Managers across multiple retail locations.
• Establish clear performance expectations and provide ongoing coaching and development.
• Conduct performance reviews and recommend compensation adjustments when appropriate.
• Address employee relations matters, including disciplinary actions and policy enforcement.
• Build a culture focused on teamwork, accountability, operational excellence, and customer satisfaction.

Multi-Store Operations

• Ensure each location consistently meets company standards for merchandising, cleanliness, staffing, safety, and customer experience.
• Conduct routine operational inspections and audits involving cash handling, inventory, lottery, cigarette controls, and other compliance measures.
• Assist stores during emergencies, system outages, special promotions, and operational challenges.
• Monitor execution of company initiatives and ensure consistency throughout the district.

Financial Performance

• Analyze district financial results, including Profit & Loss statements.
• Monitor payroll expenses, labor utilization, and scheduling practices.
• Identify opportunities to increase profitability while reducing shrink, waste, and controllable expenses.
• Develop action plans that improve operational performance and financial results.

Training & Regulatory Compliance

• Oversee district-wide training initiatives, including one assigned Training Store.
• Ensure compliance with company policies along with local, state, and federal regulations.
• Promote food safety, workplace safety, environmental compliance, inventory accuracy, and proper cash management procedures.
• Reinforce operational best practices through coaching and follow-up.

Communication & Collaboration

• Conduct regular meetings with Store Managers to review business performance, goals, and company initiatives.
• Maintain open communication with the Operations Manager by providing timely updates regarding district performance, opportunities, and operational concerns.
• Work closely with company leadership during inventories, acquisitions, remodels, new store openings, conversions, and other special projects.

Minimum Qualifications

Qualified candidates should possess:

• Bachelor's Degree in Business or a comparable combination of education and professional experience.
• At least 10 years of progressive management experience within convenience store operations or fuel retail environments.
• Car wash operational experience is preferred.
• Demonstrated success leading multiple retail locations simultaneously.
• Strong analytical, organizational, and decision-making abilities.
• Experience interpreting financial reports and operational metrics.
• Proficiency with Microsoft Office applications, especially Microsoft Excel.
• Valid driver's license and dependable transportation.
• Ability to travel frequently throughout the assigned district.

Desired Leadership Competencies

Successful candidates will demonstrate:

• Excellent leadership and people development skills.
• Strong business and financial acumen.
• Outstanding written and verbal communication abilities.
• A commitment to coaching teams toward continuous improvement.
• High attention to operational detail.
• Flexibility and adaptability within a fast-paced retail environment.
• Ability to prioritize multiple responsibilities while maintaining operational excellence.

Physical Requirements

To successfully perform this position, individuals must be able to:

• Lift and move items weighing 50 pounds or more on a regular basis.
• Safely operate retail equipment using appropriate manual dexterity.
• Work safely with cleaning chemicals and operational equipment.
• Perform repetitive physical movements throughout the workday.
• Frequently bend, reach, lift, carry, and perform repetitive motions.
• Stand and remain active for extended periods while working within retail store environments.

Professional Standards

Employees are expected to maintain a positive, respectful, and professional work environment while building productive relationships with customers, fellow employees, leadership, and vendors. Every team member is expected to contribute to a workplace built on collaboration, integrity, and mutual respect.

Seasons Corner Market is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

This job description is intended to describe the general duties and responsibilities of this position and is not intended to represent a complete list of every task or responsibility that may be assigned.