Retail Operations Assistant Jobs in Missouri (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Assistant Banquet Manager provides support and assistance to all levels of the business operation, including catering and concessions. The Assistant Banquet Manager will actively supervise, coach, counsel, direct, train, and mentor employees in meeting company quality standards and will promote a positive, enthusiastic, and cooperative work environment.

This role will pay an hourly rate of $24.50-$25.50

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 7, 2026.

The St. Charles Convention Center is the finest full-service convention center in the Greater St. Louis metropolitan area. Containing over 154,000 square feet of flexible meeting space, including 83,000 square feet of exhibit space, the SCCC is the perfect place for events up to 3,000 attendees. Located mere minutes away from St. Louis Lambert International Airport, the St. Charles Convention Center is surrounded by multiple hotels, Historic Main Street, and the Streets of St. Charles, giving versatility to your commute and experience at St. Charles Convention Center.

St. Charles Convention Center's parent company, Oak View Group, is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

• Assists in the overall effective management of Catering and Concessions operations.
• Assist with interviewing, hiring, training, and ongoing management of department employees
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout the event to ensure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to upper management immediately. 
• Monitors product quality and ensures a high level of guest service.
• Assists in the management of catered events from set-up to tear-down, including handling all communication with hourly staff, culinary staff, and guests.
• Evaluates and recommends methods for increasing over-the-counter sales.
• Monitors quality control on all food products.
• Assists the food and beverage manager in maintaining an adequate stock of liquor, beer, wine, and non-alcoholic beverages for catering and concessions.
• Responsible for fulfilling food and beverage recordkeeping and administrative duties for banquets, bars, and retail operations.
• Assist with coordination, completion, and documentation of monthly inventories.
• Monitors stock of dry goods for service in catering and concessions.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the SCCC and OVG customer service principles.
• Perform other duties as assigned.

• Valid Food Handler's certificate.
• Valid Alcohol Service Permit.
• Basic computer proficiency: Microsoft products, to include Excel, Word, and Outlook.
• Working knowledge of Point of Sale (POS) systems.
• Cash handling abilities and basic math skills.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending on event and business requirements.
• Good verbal and written communication skills.
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
• Experience in public facilities highly preferred.
• Ability to think creatively.
• Must be constantly aware of and able to promptly react to changing events, such as staff or supply shortages.
• Must be able to communicate clearly and concisely and possess strong interpersonal skills.
• High school diploma or equivalent GED. Equivalent experience may be substituted.
• Nationally recognized, advanced food service sanitation training course certification.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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