Retail Operation Coordinator Jobs (NOW HIRING)

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

The Operations Coordinator – Transportation plays a crucial role in overseeing transportation operations, ensuring timely deliveries, and optimizing efficiency between the distribution center and transportation partners. This position coordinates transportation logistics, monitors delivery performance, and collaborates across departments to ensure seamless order fulfillment. The Operations Coordinator serves as a key liaison between internal teams and external transportation providers, managing documentation, optimizing routes, and troubleshooting issues to minimize disruptions and enhance operational efficiency.

• Coordinate Transportation Logistics: Manage and schedule transportation activities to ensure timely and accurate deliveries from the distribution center to customers and retail locations
• Track Performance: Monitor delivery schedules, track transportation performance metrics, and resolve any issues to ensure goods arrive on time and in good condition
• Collaborate Across Departments: Work closely with internal teams, including inventory management, warehouse operations, and customer service, to ensure seamless coordination and timely order fulfillment
• Manage Documentation: Handle transportation-related paperwork and ensure compliance with all regulations, including shipping documents, bills of lading, proof of delivery, and safety protocols
• Optimize Routing: Work with drivers and third-party transportation providers to optimize delivery routes, improve efficiency, and reduce transportation costs
• Troubleshoot Transportation Issues: Resolve transportation or scheduling issues quickly and effectively to minimize disruptions to delivery operations and customer satisfaction
• Suggest Process Improvements: Identify opportunities for process improvements in transportation coordination and suggest changes to enhance efficiency, reduce costs, and improve service levels
• Carrier Communication: Maintain regular communication with carriers, drivers, and logistics partners to ensure alignment on schedules, performance expectations, and service standards
• System Management: Utilize Transportation Management Systems (TMS), ERP systems, and logistics software to track shipments, manage schedules, and generate reports
• Performance Reporting: Generate and analyze reports on transportation metrics including on-time delivery rates, carrier performance, and cost per shipment
• Safety Compliance: Ensure all transportation activities comply with DOT regulations, safety standards, and company policies

• High school diploma or GED equivalent required
• Experience in customer service, logistics, supply chain management, or transportation coordination, including managing orders, transportation, and inventory
• Strong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines with exceptional attention to detail
• Excellent oral and written communication skills, with the ability to communicate effectively with both internal teams and external transportation partners
• Proven problem-solving ability and capacity to troubleshoot issues and make quick, informed decisions to keep transportation and deliveries on track
• Proficiency in using logistics software, ERP systems, or TMS (Transportation Management Systems), with the ability to quickly learn new tools as needed
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to work independently in a fast-paced environment with minimal supervision
• Strong customer service orientation with focus on meeting delivery commitments
• Availability to work Saturday and Sunday, 6:00 AM - 3:00 PM

• Associate's degree in Logistics, Supply Chain Management, Business Administration, or related field
• 2+ years of experience in transportation coordination or logistics operations
• Experience with SAP, Manhattan, or similar enterprise systems
• Knowledge of DOT regulations and transportation compliance requirements
• Familiarity with freight management, load planning, and carrier selection processes
• Experience in furniture, retail, or manufacturing distribution environments
• Understanding of warehouse operations and inventory management principles
• Lean or Six Sigma exposure with focus on process improvement

This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require occasional visits to warehouse or distribution center areas where moderate to high noise levels, temperature variations, and material handling equipment are in operation.

Arcadia, WI

6:00 AM - 3:00 PM

No - This position is on-site

Competitive compensation based on experience

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

• Corporate Social Responsibility
• View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.