Retail Design Manager Jobs in Ohio (NOW HIRING)

Ethan Allen Retail, Inc. 

The Avon Design Center is positioned in Avon, Ohio, one of Cleveland’s most active and desirable west side residential markets. As a market leader blending cutting-edge technology with personalized service, we create custom-crafted furnishings that uphold a legacy of quality and craftsmanship – serving the Cleveland area for decades.

We are looking to add 1-2 design professionals to our team. 

The ideal candidate for an Ethan Allen career is driven, works well in a team environment, and is equally passionate about design and sales. Ethan Allen has a unique ability to service, install, and deliver across the country.  This role rewards those most who are inspired to operate their interior design business within our proven program!

Apply online, or email your cover letter and resume directly to hiring manager Sheani.Smith@ethanallen.com

Please note this position is full time, on site, and does require weekends.

General Objectives:

• An Ethan Allen Design Professional works closely with returning clients and new retail traffic in the design studio, remotely, online, and in the home to create individualized design solutions using Ethan Allen products and services.
• Scope of work includes space planning, fabric coordination, product selection and overall residential project design. Successful execution is evidenced by developing individualized designs and achieving performance goals in a flexible, relationship-based selling environment. 
• Our interior designers are measured based on performance categories, including teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills.
• Professionals develop connections in the community, including to the trade and related industry, as well as market themselves across multiple channels.

Essential Duties and Responsibilities:

• Create design solutions that are consistent with the customer’s preference and budget.
• Sell Ethan Allen’s products and services.
• Represent the Ethan Allen brand in all customer interactions. When in the design center professionally greet customers to establish rapport and obtain appointments and in-home consultations. Customarily and regularly make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the sale.
• Utilize grassroots marketing and a variety of social media platforms to develop and grow the business.
• Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires.
• Stay current on design and color trends to create fashionable design solutions.
• Coordinate with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays.
• Participate as required in all corporate sponsored marketing and training programs.
• Educate customers on all the Ethan Allen sponsored finance options available to them.
• Contribute towards the development and on-going upkeep of the design center’s portfolio.
• Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for the design team’s customers.
• Enter orders utilizing the retail point of sale system.
• Work cooperatively in maintaining a neat and orderly design center projection.
• Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop business plans and grass roots marketing plans to further our market reach and exceed written goals; monitor effectiveness of the plans.   Provide suggestions to modify plan based on reaching specific goals and objectives.
• Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients.
• Utilize appropriate social media (i.e., Facebook, Instagram, etc.) to heighten own presence as well as Ethan Allen’s presence. Continually build relationships with outside talent via social media, such as LinkedIn, to build a network in the market. 
• Perform any other duties as required.

Knowledge, Skills, & Abilities:

• Bachelor’s degree or equivalent in a design-related field from an accredited institution with a minimum of one (1) year of practical interior design experience, or five (5) years experience in a related field.
• Broad knowledge of interior design and effective sales techniques. 
• Working knowledge of online sales and design tools.
• Good listening skills with excellent oral and written communication skills also required.
• General understanding of how to utilize social media and grass-roots marketing to develop a book of business.   Proven experience preferred.  
• Valid driver’s license, except in limited circumstances in which the associate can establish to the Company’s satisfaction that they have available, for use during all business hours, an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position.
• Intermediate skill competency using digital floor planning technology. 3D applications a plus.
• Experience using interactive technology to view design concepts such as augmented reality, virtual reality and other visualization tools.
• Willing and capable of learning new technologies.

Pay Transparency: 

• This position offers a minimum annual recoverable draw of $50,000 that is paid biweekly. 
• Pay is incentive-based with total earnings determined by actual monthly net written revenue that is generated from retail customer purchases and when design project orders are placed.  Associates are expected to meet or exceed Minimum Monthly Standard and other benchmarks as determined by Ethan Allen. 
• This role has unlimited earning potential with a draw-based pay structure. Actual compensation is determined by individual performance.  

Benefits:

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being.  In addition to a generous Employee Purchase program and Paid Time Off, Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. 
Some of the benefits offered are:

• 401(k) plan (with Employer contributions)
• multiple Medical Plans with Prescription Drug Coverage
• Health Savings Account (including Employer contributions)
• Dental Plan
• Vision Plan
• Basic Group Term Life & Accidental Death & Dismemberment
• Supplemental Group Term Life & AD&D Insurance
• Dependent Group Term Life Insurance
• Short and Long-Term Disability (Full-Time associates only)
• Business Travel Accident Life Insurance
• Flexible Spending Accounts – Health Care & Dependent Care
• Commuter Saving Plans – Public Transit & Parking
• Voluntary Whole Life Insurance
• Voluntary Critical Care Insurance
• Voluntary Accident Insurance
• Employee Assistance Program