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Retail Customer Service Manager Jobs in Michigan

SpartanNash

Customer Service Manager

Cadillac, MI

A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes ... Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ...

SpartanNash

Customer Service Manager

Holland, MI

A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes ... Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ...

SpartanNash

Customer Service Manager

Grand Rapids, MI · On-site

A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes ... Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ...

Hobby Lobby

Customer Service Manager

Petoskey, MI · On-site

$16 - $17/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

PetSmart

Retail Customer Service Lead

Muskegon, MI

$14 - $17.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Traverse City, MI · On-site

$14.25 - $17.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Traverse City, MI · On-site

$14.25 - $17.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Traverse City, MI · On-site

$14.25 - $17.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Muskegon, MI · On-site

$14 - $17.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Muskegon, MI · On-site

$14 - $17.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Muskegon, MI · On-site

$14 - $17.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Traverse City, MI · On-site

$14.25 - $17.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

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Retail Customer Service Manager information

What is the difference between Retail Customer Service Manager vs Retail Sales Associate?

AspectRetail Customer Service ManagerRetail Sales Associate
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; sales experience preferred
Work EnvironmentSupervises customer service team; manages store operationsAssists customers; handles sales transactions on the sales floor
Employer & Industry UsageRetail stores, supermarkets, specialty shopsRetail stores, boutiques, electronics outlets

The Retail Customer Service Manager oversees customer service teams and store operations, focusing on improving customer satisfaction and team management. In contrast, a Retail Sales Associate primarily interacts directly with customers to drive sales and provide product information. While both roles require strong communication skills, the manager position involves leadership and operational responsibilities, whereas the associate role is more customer-facing and sales-oriented.

How much does a retail customer service manager get?

A retail customer service manager typically earns between $40,000 and $65,000 annually, depending on experience, location, and the size of the retail store. Some managers may earn bonuses or benefits that increase total compensation. The role often requires strong communication and leadership skills, with experience in retail operations.

What does a retail customer service manager do in retail?

A retail customer service manager oversees daily store operations, ensures excellent customer service, and manages staff to meet sales goals. They handle customer complaints, train employees, and maintain store standards, often using point-of-sale systems and performance metrics to improve service quality.

What are the most commonly searched types of Retail Customer Service jobs in Michigan?

The most popular types of Retail Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Retail Customer Service Manager jobs?

Cities in Michigan with the most Retail Customer Service Manager job openings:

Retail Customer Service Manager jobs near you
Infographic showing various Retail Customer Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Manager

SpartanNash

Battle Creek, MI

Full-time

Re-posted 16 days ago

SpartanNash rating

5.7

Company rating: 5.7 out of 10

Based on 331 frontline employees who took The Breakroom Quiz

459th of 734 rated retailers

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location:

1525 W. Michigan Ave. - Battle Creek, Michigan 49017

Position Summary:

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.

Here's what you'll do:

  • Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.

  • Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.

  • Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.

  • Maintain familiarity with all products carried in the department as well as throughout the store.

  • Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.

  • Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.

  • Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.

  • Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.

  • Implement Our Winning Recipe and model our core values and competencies.

  • Be responsible for department management including staffing, training, performance management, and career development of associates.

  • Develop and monitor department goals.

  • Develop and monitor department forecasts, as required.

  • Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.

  • Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing "Prime Time" standards.

  • Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

  • Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

  • Develop and implement a plan that results in meeting company goals and key performance indicators.

  • Additional responsibilities may be assigned as needed.

Here's what you'll need:

  • High School Graduate (Required) or Equivalent (GED).

  • Two years of retail experience preferred.

  • One-year supervisory experience preferred.

  • Strong written and verbal communication, and bookkeeping skills.

  • Good organization, prioritization, decision-making, problem solving and conflict management skills.

  • Strong leadership abilities with capability to work in a hands-on environment.

  • Good strategic planning and business acumen skills.

  • Good knowledge of retail store operations; knowledge of retail management systems.

  • Proficient in Word, Excel and PowerPoint.

  • Depending on company location, ability to communicate in Spanish is highly desirable.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

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