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Retail Customer Service Manager Jobs in Michigan

FedEx

Retail Customer Service Associate

Grand Rapids, MI

$13.75 - $15.25/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx

Retail Customer Service Associate

Brighton, MI

$14.50 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

Goodwill

Customer Service Manager

Ironwood, MI · On-site

$18/hr

Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit ... One-year work experience in Retail Management, preferred * One-year customer service experience ...

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Retail Customer Service Manager information

What is the difference between Retail Customer Service Manager vs Retail Sales Associate?

AspectRetail Customer Service ManagerRetail Sales Associate
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; sales experience preferred
Work EnvironmentSupervises customer service team; manages store operationsAssists customers; handles sales transactions on the sales floor
Employer & Industry UsageRetail stores, supermarkets, specialty shopsRetail stores, boutiques, electronics outlets

The Retail Customer Service Manager oversees customer service teams and store operations, focusing on improving customer satisfaction and team management. In contrast, a Retail Sales Associate primarily interacts directly with customers to drive sales and provide product information. While both roles require strong communication skills, the manager position involves leadership and operational responsibilities, whereas the associate role is more customer-facing and sales-oriented.

What does a retail customer service manager do in retail?

A retail customer service manager oversees daily store operations, ensures excellent customer service, and manages staff to meet sales goals. They handle customer complaints, train employees, and maintain store standards, often using point-of-sale systems and performance metrics to improve service quality.

What are the most commonly searched types of Retail Customer Service jobs in Michigan?

The most popular types of Retail Customer Service jobs in Michigan are:

Retail Customer Service Manager jobs near you
Infographic showing various Retail Customer Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Retail Customer Service Assoicate

HOPE'S OUTLET-WHITEHALL

Whitehall, MI

$14 - $16/hr

Full-time

Posted 14 days ago

Job description

Join Our Team as a Retail Customer Service Associate!

Looking for a role where you can make a difference every day? HOPE'S OUTLET-WHITEHALL, located in Whitehall, MI, is searching for a friendly and dependable Retail Customer Service Associate to join our team. If you’re passionate about helping others and thrive in a fast-paced retail environment, we’d love to hear from you!

What You’ll Do

As a Retail Customer Service Associate, you’ll play a key role in creating a positive shopping experience for our customers. Your day-to-day responsibilities will include:
- Greeting and assisting customers with a smile, ensuring they feel welcome and valued.
- Maintaining a clean, organized, and inviting store environment.
- Operating the cash register and handling transactions accurately.
- Stocking shelves and ensuring product displays are neat and appealing.
- Assisting with inventory management and restocking as needed.
- Lifting and moving items up to 25 lbs to support store operations.

What We’re Looking For

To succeed in this role, you’ll need:
- At least 1 year of experience in a customer service or retail setting is preferred.
- A friendly, approachable demeanor and excellent communication skills.
- The ability to work independently and as part of a team.
- Strong attention to detail and a proactive attitude.
- Physical ability to lift up to 25 lbs as part of your daily responsibilities.

Why Join HOPE'S OUTLET-WHITEHALL?

At HOPE'S OUTLET-WHITEHALL, we take pride in fostering a supportive and welcoming environment for both our team and customers. We value hard work, dedication, and a commitment to making our store a place where the community feels at home. When you join us, you’re not just taking on a job—you’re becoming part of a team that cares.

Ready to Apply?

If you’re ready to bring your customer service skills to a role where you can make an impact, we want to hear from you! Apply today and take the first step toward joining the HOPE'S OUTLET-WHITEHALL family.


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