ZipRecruiter

Log In

1

Retail Customer Service Associate Jobs in Michigan

FedEx

Retail Customer Service Associate

Grand Rapids, MI · On-site

$13.75 - $15.25/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx

Retail Customer Service Associate

Brighton, MI

$14.50 - $15.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx Office

Retail Customer Service Associate

Brighton, MI · On-site

$14.50 - $15.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

Marshall Retail Group

Customer Service Associate

Detroit, MI · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Associate Location Detroit Metropolitan Wayne County Airport (DTW ... Other duties may be assigned Job Requirements * 1 year + retail sales and/or cash handling ...

Marshall Retail Group

Customer Service Associate

Detroit, MI · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Associate Location Detroit Metropolitan Wayne County Airport (DTW ... Other duties may be assigned Job Requirements * 1 year + retail sales and/or cash handling ...

next page

Showing results 1-20

All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Michigan

Retail Customer Service Associate information

See Michigan salary details

$9

$13

$15

How much do retail customer service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for retail customer service associate in Michigan is $13.23, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $13.85 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are the most commonly searched types of Retail Customer Service jobs in Michigan?

The most popular types of Retail Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Retail Customer Service Associate jobs?

Cities in Michigan with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $27,512 per year, or $13.2 per hour.

Retail Customer Service Associate

HOPE'S OUTLET-GH

Grand Haven, MI

$14 - $16/hr

Full-time

Posted 14 days ago

Job description

Join Our Team as a Retail Customer Service Associate!

Are you passionate about serving others and making a positive impact in your community? Join our nonprofit Christian ministry, where every day is an opportunity to share hope and love. With four thriving thrift store locations, we’re dedicated to serving our local community and living out our mission: Thrift with purpose. Give with love. Sharing hope for today and eternity.

We’re looking for a friendly and motivated Retail Customer Service Associate to join our team and help us make a difference!

What You’ll Do

As a Retail Customer Service Associate, you’ll play a key role in creating a welcoming and positive shopping experience for our customers while supporting our mission. Your responsibilities will include:
- Assisting customers with their purchases and providing exceptional service.
- Operating the cash register and handling transactions accurately.
- Organizing and restocking merchandise to keep the store looking its best.
- Maintaining a clean and safe shopping environment.
- Helping with donations, including lifting and sorting items (must be able to lift 25 lbs multiple times throughout the day).

What We’re Looking For

We’re seeking someone who shares our values and has the skills to thrive in this role. Here’s what we’re looking for:
- At least 1 year of experience in a customer service or retail setting is preferred.
- A friendly, approachable, and team-oriented attitude.
- Ability to stand for long periods of time and handle physical tasks like lifting and sorting.
- Strong communication skills and a genuine passion for helping others.

Why Join Us?

While we don’t offer additional benefits, this is an opportunity to work in a meaningful environment where your efforts directly impact the community. You’ll be part of a team that values compassion, service, and faith, and you’ll have the chance to make a real difference in the lives of others.

Our Culture and Values

At our nonprofit Christian ministry, we believe in creating a workplace that reflects our mission of sharing hope and love. We’re a team that supports one another, works hard, and finds joy in serving our community. If you’re looking for a role where your work has purpose, this is the place for you.


Ready to make a difference? Apply today and join our team as a Retail Customer Service Associate! We can’t wait to meet you and see how you’ll help us continue sharing hope for today and eternity.


By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.