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Retail Customer Service Associate Jobs in Springfield, IL

Ollie's

Customer Service Associate

Springfield, IL

$15.25 - $16.25/hr

The Customer Service Associate assists customers and helps to maintain the store appearance. The ... High School diploma or equivalent preferred * 6 months of prior retail experience preferred

PetSmart

Retail Customer Service Lead

Springfield, IL

$15.25 - $18.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Springfield, IL · On-site

$15.25 - $18.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Springfield, IL

$15.25 - $18.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Springfield, IL

$15.25 - $18.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Springfield, IL · On-site

$15.76 - $27.59/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Springfield, IL

$15.25 - $18.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Memorial Health

CUSTOMER SERVICE ASSOCIATE

Springfield, IL · On-site

$16.50 - $24.82/hr

Overview Performs a wide variety of customer service duties related to medical supplies, equipment ... Rotates work settings (to include retail, office, phone, and/or hospital environments) as assigned ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Dollar Tree

Customer Service Associate I

Lincoln, IL · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Springfield, IL

Retail Customer Service Associate information

See Springfield, IL salary details

$10

$14

$16

How much do retail customer service associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for retail customer service associate in Springfield, IL is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $14.66 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Retail Customer Service Associates typically do not earn $4,000 per week; such high weekly pay is uncommon in retail roles. Jobs that can pay this amount without a degree often include high-level sales, real estate agents, certain skilled trades, or entrepreneurial ventures that generate significant commissions or profits. These roles usually require specialized skills, experience, or licensing rather than formal degrees.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are Retail Customer Service Associates?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are some common challenges faced by Retail Customer Service Associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

How can I make 2000 a week working from home?

A Retail Customer Service Associate can increase earnings by working additional hours, taking on overtime, or seeking higher-paying remote positions within customer service or sales. Developing strong communication skills and proficiency with customer management tools can also improve earning potential, but earning $2000 weekly typically requires multiple income streams or advanced roles with commission or bonus structures.

What do you do as a customer service associate?

A retail customer service associate assists customers by answering questions, processing transactions, and helping them find products. They maintain a friendly attitude, handle returns or complaints, and often use point-of-sale systems. Good communication skills and product knowledge are important for this role.

What are the key skills and qualifications needed to thrive as a Retail Customer Service Associate, and why are they important?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What is a retail customer service associate?

A retail customer service associate is a worker who assists customers in retail stores by answering questions, processing transactions, and helping with product selection. They often handle cash registers, maintain store appearance, and provide a positive shopping experience, typically requiring good communication skills and basic computer knowledge.
What are the most commonly searched types of Retail Customer Service jobs in Springfield, IL? The most popular types of Retail Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Retail Customer Service Associate jobs? Cities near Springfield, IL with the most Retail Customer Service Associate job openings:
Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Springfield, IL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $29,214 per year, or $14 per hour.
Customer Service Associate

Customer Service Associate

Ollie's

Springfield, IL

$15.25 - $16.25/hr

Part-time

Posted 20 days ago

Ollie's Bargain Outlet rating

4.8

Company rating: 4.8 out of 10

Based on 347 frontline employees who took The Breakroom Quiz

646th of 728 rated retailers

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

  • BE A TEAM PLAYER- Associates are expected to be supportive and work together.
  • BE CARING- How do I treat others with courtesy, dignity, and respect?
  • BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
  • BE COMMITTED- Operate with grit, passion, tenacity, and action.
  • BE GROWING- How do we get better every day?
  • BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits:

  • 20% employee discount
  • Flexible Schedule
  • Strong career growth & talent development culture.

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency.

Primary Responsibilities:

  • Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
  • Accurately and efficiently operate the cash register, approve refunds for other associates, and assist with training new Associates.
  • Be knowledgeable of current promotions and advertisements to answer customer questions and drive sales
  • Support Ollie’s Army and other donation programs year-round. 
  • Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
  • Maintain the store appearance aand complete additional responsibilities as assigned.

    Qualifications:

    • High School diploma or equivalent preferred
    • 6 months of prior retail experience preferred
    • Ability to work evenings, weekends, and holidays on a regular basis
    • A positive attitude and team player who wants to engage and serve customers

    Physical Requirements:

    • Ability to lift and carry up to 50 pounds.
    • Ability to push and pull up to 35 pounds.
    • Ability to stand for extended periods and work in a safe manner.

    Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

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