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Retail Customer Service Associate Jobs in Springfield, IL

Family Dollar

Customer Service Associate I

Taylorville, IL

$13.75 - $19/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Family Dollar

Customer Service Associate I

Springfield, IL

$14.25 - $19.75/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Memorial Health

Customer Service Associate

Springfield, IL · On-site

$16.50 - $24.82/hr

Overview Performs a wide variety of customer service duties related to medical supplies, equipment ... Rotates work settings (to include retail, office, phone, and/or hospital environments) as assigned ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Family Dollar

Customer Service Associate I

Virden, IL

$13.75 - $18.75/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Mach 1 Stores

Customer Service Associate

Taylorville, IL · On-site

$15 - $15.50/hr

Ready to turbocharge your career at Taylorville, Illinois' favorite pit stop? We're on the hunt for Customer Service Associates with charm, cheer, and a dash of pizzazz!! What's the Scoop? • Greet ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$13.50 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Taylorville, IL · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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Retail Customer Service Associate information

See Springfield, IL salary details

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$15

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How much do retail customer service associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for retail customer service associate in Springfield, IL is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $15.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retail Customer Service Associate, and why are they important?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by Retail Customer Service Associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What are Retail Customer Service Associates?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are the most commonly searched types of Retail Customer Service jobs in Springfield, IL? The most popular types of Retail Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Retail Customer Service Associate jobs? Cities near Springfield, IL with the most Retail Customer Service Associate job openings:
Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Springfield, IL as of May 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $31,285 per year, or $15 per hour.
Retail Customer Service Cashier

Retail Customer Service Cashier

Loves Travel Stops & Country Store

Williamsville, IL

$15 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Love's Travel Stops rating

5.9

Company rating: 5.9 out of 10

Based on 763 frontline employees who took The Breakroom Quiz

389th of 712 rated retailers

Job description

Req ID: 481726  

Benefits:* $15.00 - $22.00 p/hr *Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately

Welcome to Love's!

At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They provide fast, friendly, and accurate services for customers. They may perform various duties depending on business needs so flexibility and teamwork skills are important. No experience? No problem. We will teach you!

Job Functions: 

  • General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs. 
  • Balancing a cash register by completing customer transactions and offering additional sales opportunities to customers while following all state and local laws.
  • Use a variety of methods and technology to ensure proper food safety conditions of our fresh food and deli products.
  • Responsibility for cleaning your direct working area, the sales floor, restrooms, showers, gas/diesel pumps, and completing trash runs.
  • Additional duties could include cross training in other departments such as Restaurant Services, Fresh Kitchen, Facility Maintenance, and leadership roles.
  • Ability to move, lift 25+ pounds. Ability to work in various temperatures.

Our Culture

We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities.

Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

What Love's Travel Stops employees say

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