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Retail Customer Service Associate Jobs in Champaign, IL

PetSmart

Retail Customer Service Lead

Champaign, IL

$14.50 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Champaign, IL

$14.50 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Champaign, IL · On-site

$14.50 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Champaign, IL · On-site

$14.50 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Champaign, IL · On-site

$14.50 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart Careers

Retail Customer Service Lead

Champaign, IL · On-site

$15.76 - $28.11/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Champaign, IL · On-site

$15.76 - $28.11/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Dollar Tree

Customer Service Associate

Urbana, IL · On-site

$14.50 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

customer service associate

Urbana, IL

$14.50 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

customer service associate

Urbana, IL · On-site

$14.50 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate

Urbana, IL

$14.50 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Wawa

Customer Service Associate

Rantoul, IL · On-site

$15 - $18.75/hr

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to ...

Family Dollar

Customer Service Associate I

Rantoul, IL · On-site

$13.50 - $18.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Walgreens

Customer Service Associate

Champaign, IL · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

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Retail Customer Service Associate information

See Champaign, IL salary details

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How much do retail customer service associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for retail customer service associate in Champaign, IL is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $15.87 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are the most commonly searched types of Retail Customer Service jobs in Champaign, IL?

The most popular types of Retail Customer Service jobs in Champaign, IL are:

What are popular job titles related to Retail Customer Service Associate jobs in Champaign, IL?

For Retail Customer Service Associate jobs in Champaign, IL, the most frequently searched job titles are:

What job categories do people searching Retail Customer Service Associate jobs in Champaign, IL look for?

The top searched job categories for Retail Customer Service Associate jobs in Champaign, IL are:

What cities near Champaign, IL are hiring for Retail Customer Service Associate jobs?

Cities near Champaign, IL with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Champaign, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,611 per year, or $15.2 per hour.

Retail Customer Service Specialist

Dick's Sporting Goods

Champaign, IL

$15 - $22/hr

Part-time

PTO

Re-posted 10 days ago

Dick's Sporting Goods rating

6.5

Company rating: 6.5 out of 10

Based on 1,155 frontline employees who took The Breakroom Quiz

15th of 39 rated national retailers

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

  • Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.

  • Serve as primary customer service provider at the front end and liaison between customers and management.

  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.

  • Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.

  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

  • Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

  • Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

  • Take an all-hands-on-deck approach to support the team across the store.

  • Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

  • Ensures Accountability

  • Customer-Focus

  • Collaborative

  • Instills Trust

  • Decision-Quality/Decision-Making Abilities

  • Action-Oriented

QUALIFICATIONS:

  • Prior retail sales, cashier, or customer-focused experience preferred.

  • Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

  • Ability to work extended periods of time (up to 4 hours) standing or walking.

  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

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