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Retail Customer Service Associate Jobs in Springfield, IL

Comcast

Xfinity Retail Service Associate

Springfield, IL · On-site

$17/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class ... Guide customers through tablet setup and connectivity options. * Support activation and pairing of ...

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Retail Customer Service Associate information

See Springfield, IL salary details

$11

$15

$17

How much do retail customer service associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for retail customer service associate in Springfield, IL is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $15.72 per hour, depending on experience, location, and employer.

Is CSR a good entry-level position?

A Retail Customer Service Associate position is typically considered a good entry-level job because it requires minimal prior experience and helps develop communication, problem-solving, and customer service skills. It often offers flexible hours and opportunities for advancement within retail or related fields.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are Retail Customer Service Associates?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are some common challenges faced by Retail Customer Service Associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What are the key skills and qualifications needed to thrive as a Retail Customer Service Associate, and why are they important?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What is a customer service associate in retail?

A retail customer service associate is a frontline employee responsible for assisting customers, answering questions, processing transactions, and ensuring a positive shopping experience. They often use point-of-sale systems and need good communication and problem-solving skills to handle customer needs effectively.

What is the role of a customer service associate?

A retail customer service associate is responsible for assisting customers, answering questions, processing transactions, and ensuring a positive shopping experience. They often handle returns, provide product information, and maintain the sales area, requiring good communication skills and familiarity with point-of-sale systems.

Is a CSA job stressful?

A Retail Customer Service Associate (CSA) job can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a fast-paced environment. However, stress levels vary depending on the store's workload, management, and individual coping skills. Developing strong communication and organizational skills can help manage job-related stress effectively.
What are the most commonly searched types of Retail Customer Service jobs in Springfield, IL? The most popular types of Retail Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Retail Customer Service Associate jobs? Cities near Springfield, IL with the most Retail Customer Service Associate job openings:
Retail Customer Service Associate jobs near you

COUNTY MARKET CUSTOMER SERVICE ASSOCIATE

Neiman Foods Inc

Petersburg, IL • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Customer Service Associate

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.

Essential Duties And Responsibilities
  • Delivers superior guest service and ensure absolute customer satisfaction
  • Maintains customer satisfaction by providing solutions to concerns
  • Learns and uses the GUEST program
  • Greet Customers. Be sincere
  • Use a smile. Project a friendly manner
  • Engage the customer in casual conversation
  • Show respect toward customers purchases
  • Thank them
  • Understand all aspects of the cashier/bagger position
  • Supervises front end cleanliness and organization
  • Controls traffic flow on the front
  • Ensures compliance with all laws, policies and procedures through regular front end management
  • Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
  • Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
  • Handles software and hardware equipment issues
  • Work within company programs, policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor
Key Attributes
  • Customer service skills
  • Genuine
  • Friendly
  • Leadership skills
  • Communication skills
  • Honesty/Integrity
  • Money handling skills
  • Ability to multi-task
  • High energy level
  • Adaptability
Supervisory Responsibilities
  • Manages 3-12 Associates on the front end.
  • Follows NFI policies and applicable federal, state and local laws.
  • Assign and direct work
  • Address complaints and resolves problems
Education and/or Experience
  • There is no required education and/or experience
Language Skills
  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write routine reports and correspondence.
  • Present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
  • Basic math concepts (addition, subtraction, division, multiplication)
Certificates, Licenses, Registrations
  • There is no required certifications, licenses, or registrations
Recommended Equipment
  • Slip resistant shoes with closed toe and heel
  • Ladders
  • Stepladder
  • Uniform per store policy
Physical Demands

Regularly (Over 2/3 of the time)

  • Stand
  • Walk
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Stoop
  • Kneel
  • Crouch
  • Communicate with associates and customers
  • Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

  • Overhead lifting
  • Climb
  • Balance
  • Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

  • Sit
  • Crawl
  • Smell
  • Lift and/or move up to 50 pounds

Vision

  • Close
  • Distance
  • Peripheral
  • Depth perception
  • Ability to adjust focus
  • Ability to distinguish colors
Work Environment

Occasionally

  • Risk of electrical shock
  • Outdoor weather conditions from exterior doors
  • Chemicals while cleaning

Noise Level

  • Moderate
Pay Range

Min. Wage up to $18/hour (IL Locations Only)

Benefits
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • Paid Time Off
  • Retirement Plans
  • Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location

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