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Retail Banking Operations Jobs in Virginia (NOW HIRING)

Armed Forces Bank

Military Personal Banker

Fort Myer, VA · On-site

$18/hr

Must be able to work flexible schedules based on the banking center hours of operation . * Must be ... Physical Requirements The work environment is typical of a standard office or retail banking ...

Armed Forces Bank

Military Personal Banker

Fort Myer, VA · On-site

$18/hr

Must be able to work flexible schedules based on the banking center hours of operation . * Must be ... Physical Requirements The work environment is typical of a standard office or retail banking ...

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All JobsRetail Banking Operations JobsRetail Banking Operations Jobs in Virginia

Retail Banking Operations information

See Virginia salary details

$24.3K

$62.6K

$111K

How much do retail banking operations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for retail banking operations in Virginia is $62,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $78,300.00 per year, depending on experience, location, and employer.

What is retail banking operations?

Retail banking operations refer to the day-to-day processes and activities that support the delivery of banking products and services to individual customers, such as savings accounts, loans, checking accounts, and payment services. These operations include tasks like account opening and maintenance, transaction processing, customer service, compliance checks, and risk management. The goal is to ensure that banking services are provided efficiently, securely, and in accordance with regulatory requirements, while also delivering a positive customer experience.

Does retail banking pay well?

Retail banking jobs, such as tellers and customer service representatives, typically offer average to moderate salaries, with higher pay for managerial roles and specialized positions. Compensation often depends on experience, location, and certifications, and benefits may include bonuses and health insurance.

What are the key skills and qualifications needed to thrive in retail banking operations?

To thrive in Retail Banking Operations, you need strong analytical abilities, attention to detail, and a solid understanding of banking regulations and financial products, often supported by a degree in finance or business administration. Familiarity with core banking systems, transaction processing software, and risk management tools is essential. Excellent customer service, teamwork, and problem-solving skills help build trust and ensure smooth operations. These skills are crucial for maintaining operational accuracy, regulatory compliance, and delivering high-quality service to banking clients.

What are some common challenges faced in retail banking operations, and how can new team members effectively address them?

Retail Banking Operations professionals often encounter challenges such as managing high transaction volumes, ensuring compliance with regulatory requirements, and maintaining data accuracy. New team members can address these by developing strong attention to detail, staying updated on banking policies, and utilizing available training resources. Proactive communication and collaboration with colleagues in other departments, such as compliance and customer service, are also crucial for resolving issues efficiently. Adapting to evolving technologies and process changes will further help new hires succeed in this dynamic environment.

How hard is it to get into retail banking operations?

Getting into retail banking operations typically requires a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in finance, business, or related fields. Candidates often need strong customer service skills, attention to detail, and familiarity with banking software; certifications like the Series 6 or 63 can also be beneficial. Entry-level positions are generally accessible with relevant skills and a clean background check, but advancement may require additional experience or certifications.

Is retail banking operations a stressful job?

Retail banking operations can be stressful due to the need to handle customer inquiries, ensure compliance with regulations, and meet performance targets. The role often requires attention to detail, multitasking, and working under pressure, especially during busy periods or when resolving complex issues.

What is the difference between Retail Banking Operations vs Customer Service Representative in the banking industry?

AspectRetail Banking OperationsCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; customer service training often provided
Work EnvironmentBank branches, back-office, processing centersBank branches, call centers, online support
Employer & Industry UsageFinancial institutions, retail banksFinancial institutions, retail banks
Common Search & ComparisonFocuses on operational processes, compliance, and transaction handlingFocuses on customer interaction, inquiries, and issue resolution

Retail Banking Operations involves managing banking processes, compliance, and transaction processing within financial institutions. Customer Service Representatives primarily handle customer inquiries, support, and service issues. While both roles are essential in banking, they differ in responsibilities, work environment, and skill requirements.

What are popular job titles related to Retail Banking Operations jobs in Virginia? For Retail Banking Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Retail Banking Operations jobs in Virginia look for? The top searched job categories for Retail Banking Operations jobs in Virginia are:
Retail Banking Operations jobs near you
Infographic showing various Retail Banking Operations job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,591 per year, or $30.1 per hour.

Bilingual Spanish Relationship Banker- Herndon VA

M&T Bank

Herndon, VA • On-site

$23.84 - $39.74/hr

Full-time

Posted 17 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

89th of 170 rated banks

Job description

Must be fluent in English/ SpanishCandidates with a proven track record in relationship-based sales, branch banking, and retail banking are highly preferred, particularly those who demonstrate strong leadership capabilities and a history of driving team and business performance.Overview:

Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.

Primary Responsibilities:
  • Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
  • Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
  • Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
  • Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
  • Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
  • Establish trust with existing clients through proactive outreach regularly
  • Schedule preset appointments for the following week and hold appointments each week
  • Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act
  • Perform customer servicing interactions.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Scope of Responsibilities:

The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.

The position is key driver of customer flow in the branch to support these activities.

The position services existing customers and grows the business through identifying sales opportunities with customers.

The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience

OR

Ahigh school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.

Strong verbal communication and interpersonal skills

Proven ability to demonstrate exceptional customer service

Well-organized individual with time management and prioritization skills

Demonstrated financial services product knowledge

Ability to communicate with tact and diplomacy with internal and external customers

Proficient with internet user-level technology

Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.

Education and Experience Preferred:

Associates degree

Notary public license

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heave objects weighing 5 lbs. to 30lbs

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

Ability to use fax, telephone system, copier and other communication tools

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $23.84 - $39.74 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationHerndon, Virginia, United States of America

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