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Retail Banking Operations Jobs in Virginia (NOW HIRING)

Capital One

Sr. Data Analyst - Retail Bank

Mclean, VA · On-site

$86K - $109K/yr

... online banking, branch/cafe experience, bank operations (i.e., account maintenance, deposits, ATM, tax reporting, etc.), contact center, enterprise payments (debit, ACH, check, wires, etc ...

Capital One

Sr. Data Analyst - Retail Bank

Richmond, VA · On-site

$85K - $107K/yr

... online banking, branch/cafe experience, bank operations (i.e., account maintenance, deposits, ATM, tax reporting, etc.), contact center, enterprise payments (debit, ACH, check, wires, etc ...

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Showing results 21-40

All JobsRetail Banking Operations JobsRetail Banking Operations Jobs in Virginia

Retail Banking Operations information

See Virginia salary details

$24.3K

$62.6K

$111K

How much do retail banking operations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for retail banking operations in Virginia is $62,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $78,300.00 per year, depending on experience, location, and employer.

What is retail banking operations?

Retail banking operations refer to the day-to-day processes and activities that support the delivery of banking products and services to individual customers, such as savings accounts, loans, checking accounts, and payment services. These operations include tasks like account opening and maintenance, transaction processing, customer service, compliance checks, and risk management. The goal is to ensure that banking services are provided efficiently, securely, and in accordance with regulatory requirements, while also delivering a positive customer experience.

Does retail banking pay well?

Retail banking jobs, such as tellers and customer service representatives, typically offer average to moderate salaries, with higher pay for managerial roles and specialized positions. Compensation often depends on experience, location, and certifications, and benefits may include bonuses and health insurance.

What are the key skills and qualifications needed to thrive in retail banking operations?

To thrive in Retail Banking Operations, you need strong analytical abilities, attention to detail, and a solid understanding of banking regulations and financial products, often supported by a degree in finance or business administration. Familiarity with core banking systems, transaction processing software, and risk management tools is essential. Excellent customer service, teamwork, and problem-solving skills help build trust and ensure smooth operations. These skills are crucial for maintaining operational accuracy, regulatory compliance, and delivering high-quality service to banking clients.

What are some common challenges faced in retail banking operations, and how can new team members effectively address them?

Retail Banking Operations professionals often encounter challenges such as managing high transaction volumes, ensuring compliance with regulatory requirements, and maintaining data accuracy. New team members can address these by developing strong attention to detail, staying updated on banking policies, and utilizing available training resources. Proactive communication and collaboration with colleagues in other departments, such as compliance and customer service, are also crucial for resolving issues efficiently. Adapting to evolving technologies and process changes will further help new hires succeed in this dynamic environment.

How hard is it to get into retail banking operations?

Getting into retail banking operations typically requires a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in finance, business, or related fields. Candidates often need strong customer service skills, attention to detail, and familiarity with banking software; certifications like the Series 6 or 63 can also be beneficial. Entry-level positions are generally accessible with relevant skills and a clean background check, but advancement may require additional experience or certifications.

Is retail banking operations a stressful job?

Retail banking operations can be stressful due to the need to handle customer inquiries, ensure compliance with regulations, and meet performance targets. The role often requires attention to detail, multitasking, and working under pressure, especially during busy periods or when resolving complex issues.

What is the difference between Retail Banking Operations vs Customer Service Representative in the banking industry?

AspectRetail Banking OperationsCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; customer service training often provided
Work EnvironmentBank branches, back-office, processing centersBank branches, call centers, online support
Employer & Industry UsageFinancial institutions, retail banksFinancial institutions, retail banks
Common Search & ComparisonFocuses on operational processes, compliance, and transaction handlingFocuses on customer interaction, inquiries, and issue resolution

Retail Banking Operations involves managing banking processes, compliance, and transaction processing within financial institutions. Customer Service Representatives primarily handle customer inquiries, support, and service issues. While both roles are essential in banking, they differ in responsibilities, work environment, and skill requirements.

What are popular job titles related to Retail Banking Operations jobs in Virginia? For Retail Banking Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Retail Banking Operations jobs in Virginia look for? The top searched job categories for Retail Banking Operations jobs in Virginia are:
Retail Banking Operations jobs near you
Infographic showing various Retail Banking Operations job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,591 per year, or $30.1 per hour.

Sales & Service Representative (Bank Teller)

First Citizens Bank

Danville, VA

$19 - $23/hr

Full-time

Posted 9 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution


Responsibilities
  • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications

High School Diploma or GED and  experience of 6 months in customer service

Preferred Area of Experience: Sales or banking

Skill(s): Financial literacy, Knowledge of retail banking products and services

The base pay for this position is generally between $19.00 and $23.00/hr. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

High School Diploma or GED and  experience of 6 months in customer service

Preferred Area of Experience: Sales or banking

Skill(s): Financial literacy, Knowledge of retail banking products and services

The base pay for this position is generally between $19.00 and $23.00/hr. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What First Citizens Bank employees say

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