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Retail Banking Associate Jobs in Iowa (NOW HIRING)

SHELBY COUNTY STATE BANK

Personal Banker

Ida Grove, IA

$17.25 - $21/hr

Associate's or Bachelor's degree; 3+ years in a retail banking environment. Skills & Abilities: * Strong oral and written communication skills * Excellent customer service and sales aptitude

SCSB

Personal Banker

Ida Grove, IA · On-site

$17.25 - $21/hr

Associate's or Bachelor's degree; 3+ years in a retail banking environment. Skills & Abilities: * Strong oral and written communication skills * Excellent customer service and sales aptitude

SHELBY COUNTY STATE BANK

Personal Banker

Harlan, IA

$18.50 - $22.50/hr

Associate's or Bachelor's degree; 3+ years in a retail banking environment. Skills & Abilities: * Strong oral and written communication skills * Excellent customer service and sales aptitude

SCSB

Personal Banker

Harlan, IA · On-site

$18.50 - $22.50/hr

Associate's or Bachelor's degree; 3+ years in a retail banking environment. Skills & Abilities: * Strong oral and written communication skills * Excellent customer service and sales aptitude

QCR Holdings, Inc.

Client Care Representative

Cedar Rapids, IA · On-site

$15.75 - $21.50/hr

Retail Banking JOB SUMMARY: The Client Care Representative is responsible for providing a best-in ... May provide project and support for Deposit Operations associates and other departments. * May ...

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Retail Banking Associate information

What are the key skills and qualifications needed to thrive as a Retail Banking Associate, and why are they important?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What are some common challenges Retail Banking Associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.

What does a Retail Banking Associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

What are the most commonly searched types of Retail Banking jobs in Iowa? The most popular types of Retail Banking jobs in Iowa are:
What are popular job titles related to Retail Banking Associate jobs in Iowa? For Retail Banking Associate jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Retail Banking Associate jobs in Iowa look for? The top searched job categories for Retail Banking Associate jobs in Iowa are:
What cities in Iowa are hiring for Retail Banking Associate jobs? Cities in Iowa with the most Retail Banking Associate job openings:
Retail Banking Associate jobs near you
Lending and Retail Banking Associate

Lending and Retail Banking Associate

OHNWARD BANCSHARES

Cascade, IA • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Job description

To apply for this position, go to our website Ohnward Bancshares, Inc.
www.ohnward.com
  • About Us
  • Careers
  • Apply Now

POSITION SUMMARY
This position's primary responsibility will be to provide administrative support for immediate supervisor and, other lenders, as time allows. This support will include communication with clients in person, by phone, by e-mail, or by regular mail to schedule appointments, process requests for loan advances and loan payments, with direction and approval from lenders, and to provide a high level of customer service to bank clients and prospects. Additional responsibilities will include assisting with preparation of loan documents; reviewing loan documentation for accuracy and completeness; completing internal real estate valuations, completing appraisal reviews, communicating with loan clients to facilitate signing or e-signing of loan documents; communicating with borrowers to request, collect, monitor, or prepare information to properly document and maintain customer loan files; and preparation of reports as may be requested by supervisor. This position will also work closely with the loan administration team and assist with uploading documentation to the customer files in the document imaging system to maintain customer files and will also provide support and assistance to the bank's customer service and teller areas as needed.
KEY ORGANIZATIONAL RELATIONSHIPS
  • Reports to Executive Vice President
  • Works closely with customers and key stakeholders.

DUTIES AND RESPONSIBILITIES
Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work as an administrative assistant for immediate supervisor and other lenders as time allows.
  • Communicates with bank clients to schedule appointments, process requests for loan advances and loan payments, and discusses potential solutions with clients to clear up overdrafts and past due loan payments.
  • Prepares new loan documents, assembles loan documents for loan closings, and verifies and examines loan documents for accuracy according to loan approval covenants and conditions.
  • Prepares internal real estate valuations and completes appraisal reviews.
  • Reviews loan files for proper pre-closing and post-closing loan documentation.
  • Works closely with the loan administration team to monitor loan files and assists this team as needed with file maintenance and documentation including any post-closing follow-up, as necessary.
  • Communicates with professional service providers, (i.e.: appraisers, attorneys, abstracters, realtors, insurance agents, etc.), to obtain all documentation necessary for preparing loan closing packages and post-closing documentation to complete customer files.
  • Orders credit reports, lien searches, UCC searches, flood hazard determinations, appraisals, proof of insurance, or other items needed for file documentation prior to closing.
  • Processes documentation to perfect the Bank's collateral position. (i.e.: filing UCC's and mortgages, liens on vehicle titles, assignments of collateral, etc.) and follows up to verify and document bank's collateral position after closing by obtaining final titles opinions or certificates of title, vehicle titles, etc.
  • Provides support for bank CSRs by answering client and prospect questions, answering phone calls, assisting on teller line, and directing clients to the appropriate individual to assist them as needed
  • Assists in research and preparation for business development calls and with marketing efforts.
  • Participates in community organizations and events and promotes the proper bank image at all times.
  • Identifies cross-selling opportunities and makes appropriate referrals.
  • Performs other duties as assigned.

SKILLS AND ABILITIES
To perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.
  • Maintains a positive "Can Do" attitude.
  • Must be able to work cooperatively and professionally with all co-workers regardless of personality, presence, or communication style and maintain a high level of cooperation and rapport and develop positive relationships with all areas of the organization.
  • Must be familiar with process for completing internal real estate valuations and appraisal reviews.
  • Must maintain confidentiality of client and prospect information.
  • Must have strong customer service, presentation, and communication skills.
  • Ability to use a computer.
  • Ability to reason, problem solve, analyze issues, and use sound judgment.
  • Exceptional organization abilities, including prioritization, scheduling, and time management.

EDUCATION AND EXPERIENCE
  • Associate Arts Degree; 2-4 years' experience and/or training; or equivalent combination of education and experience required.

BENEFITS
Stakeholder Bonus
Health Insurance
Dental Insurance
Retirement Plan (401k) 3% Safe Harbor Contribution + Discretionary Contribution
10 Observed Holidays
PTO
Group Term Life provided
Short Term Disability - 100% provided by company
Long Term Disability
Maternity/Paternity Leave 100% of pay
Community Involvement
Pay-It-Ohnward Company Giving Program
Grilling for Charity Community Donations
Thank God Its Monday (TGIM) Company Event
To apply for this position, go to our website Ohnward Bancshares, Inc.
www.ohnward.com
  • About Us
  • Careers
  • Apply Now

Equal Opportunity Employer

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