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Resort Retail Director Jobs (NOW HIRING)

Omni Hotels & Resorts

Spa Supervisor | Full-Time

Austin, TX · On-site

$41K - $55K/yr

Omni Barton Creek Resort & Spa Nestled in the scenic Texas Hill Country just minutes from downtown ... Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail ...

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Resort Retail Director information

See salary details

$39.5K

$104.1K

$190K

How much do resort retail director jobs pay per year?

As of Sep 9, 2026, the average yearly pay for resort retail director in the United States is $104,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $131,000.00 per year, depending on experience, location, and employer.

What is the difference between Resort Retail Director vs Resort Sales Manager?

AspectResort Retail DirectorResort Sales Manager
Primary FocusOversees retail operations, merchandising, and staff management at the resortFocuses on selling resort services and accommodations to guests
ResponsibilitiesStrategic retail planning, inventory control, staff trainingDriving sales, customer engagement, booking management
Work EnvironmentRetail spaces within the resort, management officesFrontline sales areas, guest interaction zones
CredentialsExperience in retail management, hospitality industry knowledgeSales experience, customer service skills, hospitality familiarity

The Resort Retail Director primarily manages retail operations and staff, focusing on merchandising and profitability, while the Resort Sales Manager concentrates on selling resort services and guest bookings. Both roles require hospitality industry knowledge, but their core functions differ in scope and daily activities.

How to become a resort retail director?

To become a resort retail director, candidates typically need extensive experience in retail management, often 5-10 years, with a focus on luxury or hospitality environments. A bachelor's degree in business, hospitality, or a related field is common, along with strong leadership, sales, and customer service skills. Relevant certifications and knowledge of retail operations, inventory management, and team leadership are also beneficial.

What are popular job titles related to Resort Retail Director jobs?

For Resort Retail Director jobs, the most frequently searched job titles are:

Infographic showing various Resort Retail Director job openings in the United States as of September 2026, with employment types broken down into 65% Full Time, 34% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $104,058 per year, or $50 per hour.

Assistant Resort Manager

Indian Land, SC • On-site

Pet Paradise Resort
See more jobs at Pet Paradise Resortexternal

Full-time

Posted 25 days ago

Key responsibilities

  • Oversee daily operations of the resort, including maintaining standards of conduct, cleanliness, and safety.

  • Manage resort staff by creating schedules, reviewing timecards, and controlling labor hours, as well as supervising, training, and coaching team members.

  • Support the Resort Manager by handling resort opening and closing duties, maintaining inventory, addressing customer concerns, and performing other assigned tasks.

Pet Paradise rating

5.2

Company rating: 5.2 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

31st of 44 rated pet care providers

Job description

Description

WE ARE PET PEOPLE!

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.

We are currently looking for an Assistant Manager to join the team at our Ballantyne resort in the Charlotte Area!

The Assistant Manager will oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

  • Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety
  • Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
  • Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees
  • Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company
  • Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere
  • Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues
  • Supporting new and current team members with completion of required courses and other training
  • Documenting and delivering employee corrective actions and terminations, when necessary
  • Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
  • Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites 
  • Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern 
  • Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
  • Performing resort opening and/or closing duties, and other tasks as assigned
  • Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
  • Working onsite at the resort at least 3-4 weekend days per month and on holidays 

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

  • 1-2 of experience in a supervisory or management role
  • High school diploma required (college degree preferred)
  • Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
  • Ability to resolve conflict, establish and build relationships, and successfully engage with customers
  • Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
  • Ability to develop and train staff, utilizing skills of staff most appropriately
  • Prior leadership experience in retail, restaurant, hospitality operations or similar
  • Previous experience in animal care or related field is preferred
  • Basic skills with common computer software, including Microsoft Office Suite
  • Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
  • Comfortable working in front of house and back of house roles within the resort
  • Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
  • Valid driver’s license and working motor vehicle

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