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Resort Retail Director Jobs (NOW HIRING)

BRUNDAGE MOUNTAIN RESORT LLC

Director of Retail & Rental Employment Status: Year-Round; Variable hour Job Summary: The Retail Supervisor oversees the daily operations of a Brundage Mountain Resort retail location, creating a ...

Brundage Mountain Company

Retail Supervisor

Mccall, ID · On-site

Director of Retail & Rental Employment Status: Year-Round; Variable hour Job Summary: The Retail Supervisor oversees the daily operations of a Brundage Mountain Resort retail location, creating a ...

Socket.dev

Director, Retail & Attractions

Webster, TX · On-site

$80 - $100/hr

Pay: $95000 per year - $100000 per year At Great Wolf, the Director of Retail & Attractions brings ... Assists the General Manager in every day operations of the Resort with scheduled Manager on Duty ...

Great Wolf Lodge

Director, Retail & Attractions

Webster, TX · On-site

$95K - $100K/yr

Pay: $95000  - $100000  At Great Wolf, the Director of Retail & Attractions brings joy ... Assists the General Manager in every day operations of the Resort with scheduled Manager on Duty ...

Great Wolf Lodge

Director, Retail & Attractions

Webster, TX · On-site

$95K - $100K/yr

Pay: $95000  - $100000  At Great Wolf, the Director of Retail & Attractions brings joy ... Assists the General Manager in every day operations of the Resort with scheduled Manager on Duty ...

ClubCorp

Director Retail

Akron, OH · On-site

Director Retail at Firestone Country Club | Championship Golf in Akron Ready to join a dynamic ... resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a ...

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Resort Retail Director information

See salary details

$39.5K

$104.1K

$190K

How much do resort retail director jobs pay per year?

As of Sep 8, 2026, the average yearly pay for resort retail director in the United States is $104,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $131,000.00 per year, depending on experience, location, and employer.

What is the difference between Resort Retail Director vs Resort Sales Manager?

AspectResort Retail DirectorResort Sales Manager
Primary FocusOversees retail operations, merchandising, and staff management at the resortFocuses on selling resort services and accommodations to guests
ResponsibilitiesStrategic retail planning, inventory control, staff trainingDriving sales, customer engagement, booking management
Work EnvironmentRetail spaces within the resort, management officesFrontline sales areas, guest interaction zones
CredentialsExperience in retail management, hospitality industry knowledgeSales experience, customer service skills, hospitality familiarity

The Resort Retail Director primarily manages retail operations and staff, focusing on merchandising and profitability, while the Resort Sales Manager concentrates on selling resort services and guest bookings. Both roles require hospitality industry knowledge, but their core functions differ in scope and daily activities.

How to become a resort retail director?

To become a resort retail director, candidates typically need extensive experience in retail management, often 5-10 years, with a focus on luxury or hospitality environments. A bachelor's degree in business, hospitality, or a related field is common, along with strong leadership, sales, and customer service skills. Relevant certifications and knowledge of retail operations, inventory management, and team leadership are also beneficial.

What are popular job titles related to Resort Retail Director jobs?

For Resort Retail Director jobs, the most frequently searched job titles are:

Infographic showing various Resort Retail Director job openings in the United States as of September 2026, with employment types broken down into 65% Full Time, 34% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $104,058 per year, or $50 per hour.

Retail Supervisor

Woodford, VA • On-site

Kalahari Resorts & Conventions
Traveler Accommodation • 1 - 5K employees
Learn more about Kalahari Resorts & Conventionsexternal

$19 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Key responsibilities

  • Oversee all aspects of the resort's retail department, including store layout, visual presentation, service standards, and cleanliness.

  • Lead daily retail operations, ensure merchandise is well-stocked and presented, and support associates in providing exceptional guest service.

  • Coach and support retail associates, foster a positive team culture, and lead inventory efforts to maintain product availability and store presentation.

Kalahari Resorts rating

5.9

Company rating: 5.9 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

67th of 109 rated hotels

Job description

Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Retail Supervisor
Kalahari Resorts & Conventions is seeking a Retail Supervisor. In this role, you will help the Director, Operations Manager, and Assistant Manager oversee all aspects of the resort's retail department. The supervisor will be familiar with all store layouts and will help maintain visual presence, service standards, and cleanliness across all locations, but will have a primary focus on a delegated store as their core responsibility.
As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll directly shape the guest shopping experience by helping lead daily retail operations, ensuring merchandise is well-stocked and presented, and providing exceptional service that creates memorable moments for every guest. You'll also coach and support associates, fostering a positive, high-performing team culture that reflects Kalahari's commitment to delivering extraordinary experiences.
Pay Rate - $19 - $22/Hr
Key Responsibilities
  • Have strong communication with the team and be able to effectively communicate the business trends and needs to the Retail Director.
  • Ongoing Training to be done with the associates as well as yourself to ensure a positive work environment and opportunity for growth.
  • Work with the associates to ensure goals and expectations of the store environment are set to standard. ALL checklists should be completed daily. Including required dress codes and standards to ensure personal belongings are secured in lockers prior to arriving at the store.
  • Ability to handle register operations, support the team in approved returns and exchanges, and ensure suggestive selling is incorporated with every transaction.
  • Uphold all Kalahari initiatives, sales goals, and contest goals to show a selling culture in the stores. Challenge associates to be friendly and to provide suggestions to guests and associates shopping, as well as up-selling items when appropriate.
  • Lead inventory efforts on a monthly/quarterly basis and have a strong knowledge of the top sellers of the stores.
  • Ensure a wide variety of items are available for the guests to purchase, and that store shelves are fully stocked.
  • Ensure that all retail outlets are kept clean, orderly, well lit, with creative displays to attract customers. Includes, but is not limited to, decorating for the holidays.

What We're Looking For
  • At least 2 years in a supervisory/management position within a Retail environment.
  • 1-2 years in a hospitality environment (hotel, resort, retail, attractions) is preferred.
  • Must have a good-natured, cooperative attitude that sets the pace for the team to follow.
  • Knowledge of computer systems and prior experience with register operations is a plus.
  • Must have strong organizational skills and attention to detail.
  • Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Physical Demands
  • Must be able to constantly stand, walk, climb, balance, stoop, kneel, and crouch.
  • Constantly required reach and grasp.
  • Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment
  • This job operates in an active environment, with moderate noise levels.
  • Must be able to work and be flexible with all shifts, inventory days, weekends, and holidays.
  • Must be able to occasionally work in outdoor weather conditions and frequently move.

A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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