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Resort Representative Jobs (NOW HIRING)

Westgate Resorts

Resort Experience Host

Kissimmee, FL · On-site

$40K/yr

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and ... The requirements listed below are representative of the knowledge, skills, and/or ability required.

IHM Outdoors

Resort Maintenance Technician

Granby, CO · On-site

$20 - $22/hr

Description As our Resort Maintenance Technician , you will perform routine and preventative ... representative of those that must be met by an employee to successfully perform the essential ...

IHM Outdoors

Dual Resort Maintenance Technician

Moab, UT · On-site

$20/hr

Description As our Dual Resort Maintenance Technician , you will perform routine and preventative ... representative of those that must be met by an employee to successfully perform the essential ...

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Resort Representative information

See salary details

$24.5K

$44.2K

$77K

How much do resort representative jobs pay per year?

As of Sep 11, 2026, the average yearly pay for resort representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is the difference between Resort Representative vs Tour Guide?

AspectResort RepresentativeTour Guide
CredentialsCustomer service skills, sometimes language skillsKnowledge of tour sites, sometimes certifications
Work EnvironmentResorts, hotels, vacation destinationsTour locations, outdoor or indoor settings
Employer & IndustryResort/hospitality industryTravel/tourism industry
Primary RoleAssist guests, promote resort servicesGuide tourists, provide information about sites

Resort Representatives and Tour Guides both work in the tourism industry, but their roles differ. Resort Representatives focus on guest services within resorts, while Tour Guides lead visitors at specific attractions. Both roles require customer service skills, but Resort Representatives often need language skills and familiarity with resort amenities, whereas Tour Guides need knowledge of tour sites and sometimes certifications. Understanding these differences helps job seekers find the right position in the hospitality and tourism sectors.

What does a resort representative do?

A resort representative serves as the main point of contact for guests, assisting with check-in, providing information about amenities and activities, and addressing guest concerns. They often work in customer service roles, require good communication skills, and may coordinate with other resort staff to ensure guest satisfaction.

What qualifications do resort representatives need?

Resort representatives typically need excellent communication and customer service skills, a high school diploma or equivalent, and the ability to work flexible hours, including weekends and holidays. Some positions may require knowledge of multiple languages or experience in hospitality or tourism. Certifications in first aid or hospitality management can be advantageous but are not always mandatory.

What cities are hiring for Resort Representative jobs?

Cities with the most Resort Representative job openings:

What states have the most Resort Representative jobs?

States with the most job openings for Resort Representative jobs include:

What are popular job titles related to Resort Representative jobs?

For Resort Representative jobs, the most frequently searched job titles are:

Resort Representative jobs near you
Infographic showing various Resort Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

VIP & Upper Stories Host| Thompson Palm Springs Resort

Palm Springs, CA • On-site

Thompson Palm Springs
See more jobs at Thompson Palm Springsexternal

$24/hr

Full-time

Posted 22 days ago

Key responsibilities

  • Welcome Upper Stories guests, suite guests, VIPs, repeat guests, and other special arrivals with a personalized arrival experience.

  • Coordinate guest preferences, special requests, amenities, and personalized experiences before and during each stay, and ensure these are communicated to the appropriate departments.

  • Serve as the primary point of contact for assigned guests throughout their stay, responding promptly to requests and following through to completion.

Job description

Thompson Palm Springs Resort is seeking an exceptional VIP & Upper Stories Host to create memorable, personalized experiences for guests staying in our exclusive Upper Stories 21+ accommodations, premium suites, and for other VIP guests and special arrivals.
Since opening in 2024, Thompson Palm Springs has quickly established itself as the desert's most coveted lifestyle resort in the heart of downtown Palm Springs. Showcasing iconic mid-century modern design, bungalow-inspired accommodations, iconic dining, and vibrant social experiences, the resort has become a sought-after destination for discerning travelers, luxury weddings, milestone celebrations, brand activations, corporate retreats, and high-profile events.
The resort features Lola Rose, a bold Eastern Mediterranean dining experience inspired by the spice markets of Istanbul and the seasonal bounty of California, alongside Bar Issi, an elevated coastal Italian concept that blends relaxed luxury with coastal culinary sophistication. Two expansive pool experiences, immersive mountain views, the HALL Napa Valley Tasting Room, and over 35,000 square feet of dynamic indoor and outdoor event venues provide endless opportunities for unforgettable gatherings. Thompson Palm Springs was recently recognized among Condé Nast Traveler's Top 10 Best New Hotels in the World (2026) and ranked the #1 Hotel in Southern California in the Condé Nast Readers' Choice Awards (2025).
The VIP & Upper Stories Host is responsible for creating memorable, personalized experiences for guests staying in Thompson Palm Springs Resort's exclusive Upper Stories accommodations, premium suites, and other VIP arrivals. Working closely with the VIP & Upper Stories Manager, this role serves as the primary point of contact for these guests, ensuring every stay is welcoming, seamless, and thoughtfully personalized.
The ideal candidate is a hospitality professional who enjoys building relationships, anticipating guest needs, and creating memorable moments through genuine service. They are organized, detail-oriented, and thrive in a fast-paced environment where collaboration and guest satisfaction are top priorities.
This position reports directly to the VIP & Upper Stories Manager.
Key Responsibilities
  • Welcome Upper Stories guests, suite guests, VIPs, repeat guests, and other special arrivals with a personalized arrival experience.
  • Partner with the VIP & Upper Stories Manager to coordinate guest preferences, special requests, amenities, and personalized experiences before and during each stay.
  • Review daily arrivals to ensure guest preferences and special requests are prepared and communicated to the appropriate departments.
  • Serve as the primary point of contact for assigned guests throughout their stay, responding promptly to requests and following through to completion.
  • Coordinate dining reservations, spa appointments, cabana rentals, transportation, celebrations, and other guest experiences.
  • Conduct personalized check-ins, room escorts, and resort orientations as appropriate.
  • Build positive relationships with guests through proactive engagement and thoughtful service throughout the resort.
  • Partner closely with Housekeeping, Food & Beverage, Spa, Engineering, Security, Front Office, and other departments to ensure a seamless guest experience.
  • Assist with VIP room inspections and ensure accommodations and amenities are prepared prior to guest arrival.
  • Document guest preferences, requests, and stay details accurately within Hyatt systems to support future visits.
  • Respond to guest concerns with professionalism and urgency, resolving issues whenever possible and partnering with the VIP & Upper Stories Manager when additional support is needed.
  • Maintain knowledge of Thompson Palm Springs Resort amenities, dining venues, local attractions, and resort programming to provide personalized recommendations.
  • Represent Thompson Palm Springs Resort with professionalism, warmth, and genuine hospitality in every guest interaction.

What Success Looks Like
The successful VIP & Upper Stories Host creates memorable guest experiences through personalized service, strong relationships, and attention to detail. By working collaboratively with the VIP & Upper Stories Manager and resort teams, this individual helps ensure every Upper Stories and VIP guest feels welcomed, valued, and eager to return to Thompson Palm Springs Resort.
This is a nonexempt (hourly) role. The budgeted rate for this role is $24. This is the hourly rate for this position that Thompson Palm Springs Resort reasonably expects to pay. Decisions regarding individual hourly rates will be based on a number of factors including experience, and education.
This position is NOT available for remote or Hybrid.

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