Resort Operations Manager Jobs in Illinois (NOW HIRING)

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

This position manages the implementation of Rental Sales and Marketing for multiple sites in a specific region. Also responsible for maximizing rental usage to achieve budgeted room nights, revenue goals, forecasts, and implementing business plans. Position may have supervision responsibility of a Sales Coordinator(s). In certain locations, the individual may be responsible for the overall operations and performance of rental sales, whole owner relations, quality assurance and revenue management.
Essential Job Responsibilities
Responsibilities include, but are not limited to:
1. Responsibility #1
a. Account Sales and Management (60% time)
i. Meets and exceeds revenue goals by developing new accounts and growing current accounts.
ii. Maintains well-documented, accurate, organized and up-to-date file management system in order to service clients.
iii. Prospect new business opportunities within the transient, group and travel trade. This includes defining the market mix, pricing; direct sales campaigns, and identify marketing opportunities.
iv. Develop local travel industry / business relationships within each destination to understand market trends, competitors, and leading customer strategies.
v. Conduct presentations to call centers, attend key travel industry related organization meetings, site inspections, tradeshows and GSI.
vi. Ensure there is a positive working relationship between resort operations and sales team, including working cooperatively with each Resort Manager to update them on rental programs.
vii. Prepare written marketing plans by region to effectively manage sales plan.
viii. May monitor and direct Sales Assistant, provide, motivation, support, encouragement, and direction where applicable.
2. Responsibility #2
a. Yield Management (30% time)
i. Collaborates with Yield Team and / or utilizes yield management techniques to profitably negotiate room rates, function space, wholesale and OTA accounts as needed. Accountable to the performance and potential performance for each account.
ii. Weekly rental forecasting review and monthly explanation of results.
iii. Ongoing competitive rate analysis for existing and new resorts.
3. Responsibility #3
a. Product Knowledge (10% time)
i. Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the resorts
ii. Strengths and competitor's weaknesses and capabilities.
4. Other duties as assigned
Travel Requirements
25% travel required
Minimum Requirements and Qualifications
Education
Bachelor's Degree
Training requirements
None
Knowledge and skills
Demonstrate effectiveness as an inspirational leader with strong written verbal communications, presentation and organization skills.
Experienced in simplifying complex initiatives and integrating diverse perspectives into an operational plan; effectively gets teams working together in an integrated fashion toward a common goal
Knowledge of Timeshare Industry
Knowledge of Hotel Sales & Marketing
Technical Skills
Proficient in Microsoft Word, Excel, PowerPoint, Delphi or other sales management systems, Micros Opera.
Knowledge of Hotel Operation's Knowledge of RCC
Knowledge of I Hotelier system
Delphi, Opera Sales or other Catering sales applications
Job experience
Manager or above level in sales and/or reservations center experience, with both generalist and specialized functions in hotel/vacation resort rental sales & marketing, operations and catering.
7-10 years hotel and or Timeshare Rental related experience in rental sales, catering and operations management, experience in hotel or related hospitality service industry, experience in budgeting and business planning.
3-5 years of experience in 3rd party tour operators & OTA's
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program

Compensation

Generally starting at $95,000 - $120,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.