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Resort Operations Manager Jobs in Alberta (NOW HIRING)

RDR Casino

HR Manager

Red Deer, AB

Partner with leaders on workforce planning, scheduling, and performance management. * Ensure ... operational priorities. What Does Success Look Like * Resort & Casino leaders feel supported and ...

Pomeroy Lodging LP

CA$24/hr

This role is primarily responsible for overseeing the daily operation of the resort's aquatic ... Support effective labor management by assisting with scheduling, staffing adjustments, and daily ...

Pomeroy Lodging LP

Pool Supervisor

Kananaskis, AB

CA$24/hr

This role is primarily responsible for overseeing the daily operation of the resort's aquatic ... Support effective labor management by assisting with scheduling, staffing adjustments, and daily ...

FAIRMONT

Registered Massage Therapist

Jasper, AB · On-site

Reporting to the Spa Operations Manager, responsibilities and essential job functions include but ... Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper ...

River Cree Resort & Casino

Poker Houseman

Enoch, AB · On-site

... Resort & Casino. The primary purpose of the Poker Houseman is to supervise the day to day operation ... Reporting to the Poker Manager, the Poker Houseman enforces house rules of the department. He/she ...

Pomeroy Lodging LP

Banquet Manager

Grande Prairie, AB · On-site

The role is accountable for the people, guest experience, quality standards, operational execution ... Previous banquet leadership experience in a high-volume hotel, conference centre, resort, or ...

RDR Casino

Front Desk Supervisor

Red Deer, AB

Red Deer Resort & Casino is seeking a Front Desk Supervisor to oversee our front desk operations and ensure exceptional guest experiences. Summary Under the direction of the Rooms Division Manager ...

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Resort Operations Manager information

What are the key skills and qualifications needed to thrive as a Resort Operations Manager, and why are they important?

To thrive as a Resort Operations Manager, you need strong leadership, hospitality management expertise, and a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and budgeting software is typically required. Excellent interpersonal skills, conflict resolution abilities, and organizational acumen help you motivate teams and ensure guest satisfaction. These skills are crucial to maintain efficient operations, deliver outstanding guest experiences, and drive the resort's overall success.

What are some common challenges faced by Resort Operations Managers and how can they be addressed?

Resort Operations Managers often encounter challenges such as managing diverse teams, balancing guest satisfaction with operational efficiency, and responding quickly to unexpected issues like maintenance emergencies or staffing shortages. Successfully addressing these challenges requires strong communication skills, proactive planning, and the ability to remain calm under pressure. Building a reliable support team, maintaining open lines of communication with staff, and implementing clear standard operating procedures can help managers effectively navigate these common obstacles and ensure smooth resort operations.

What does a Resort Operations Manager do?

A Resort Operations Manager oversees the daily operations of a resort, ensuring that all departments such as housekeeping, front desk, maintenance, food and beverage, and guest services run smoothly. They are responsible for maintaining high levels of guest satisfaction, managing staff, budgeting, and implementing policies and procedures. Their role also includes addressing guest concerns, coordinating with vendors, and ensuring compliance with safety and quality standards. Ultimately, they work to maximize efficiency and profitability while delivering an exceptional guest experience.
What are popular job titles related to Resort Operations Manager jobs in Alberta? For Resort Operations Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Resort Operations Manager jobs in Alberta look for? The top searched job categories for Resort Operations Manager jobs in Alberta are:
Resort Operations Manager jobs near you
Infographic showing various Resort Operations Manager job openings in Alberta as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

HR Manager

RDR Casino

Red Deer, AB

Full-time

Re-posted 15 days ago

Job description

Red Deer Resort & Casino is home to one of Central Alberta's largest hospitality destinations. Featuring a hotel, conference centre, restaurants, and a full-service casino, we serve thousands of guests each month. Our team is committed to delivering exceptional experiences while fostering a workplace built on professionalism, accountability, and respect.


About the Role

Serve as the on-site HR Business Partner to Resort & Casino leadership, providing hands-on HR leadership with a focus on employee relations, workforce effectiveness, and regulatory compliance in a fast-paced hospitality and gaming environment.


Key Responsibilities

  • Act as a trusted HR Business Partner to GMs and operational leaders, aligning people strategies with business needs.
  • Lead recruitment, onboarding, and retention strategies for Resort & Casino.
  • Partner with GMs on workforce planning, scheduling, and employee relations.
  • Oversee property-specific HR staff, providing coaching and direction.
  • Ensure compliance with gaming regulations, hospitality standards, and employment law.
  • Support investigations, grievances, and conflict resolution.
  • Foster employee engagement, recognition, and training initiatives.
  • Provide expert guidance on employee relations, including investigations, grievances, and conflict resolution.
  • Partner with leaders on workforce planning, scheduling, and performance management.
  • Ensure compliance with AGLC requirements, employment legislation, and hospitality standards.
  • Drive employee engagement, recognition, and training initiatives aligned to operational priorities.


What Does Success Look Like

  • Resort & Casino leaders feel supported and equipped with HR tools.
  • HR staff provide consistent, reliable service.
  • Recruitment and retention improve for high-turnover roles.
  • Employee relations issues are resolved fairly and quickly.
  • HR practices align with both Resort & Casino policies and industry standards.


Growth Path / Opportunities

  • Progression into a Senior HR leadership role across OBIC.
  • Development in specialized areas (labour relations, hospitality HR, compliance).
  • Broader exposure to governance and corporate HR strategy.


Qualifications

  • Diploma or degree in HR, Business, or Hospitality.
  • 5+ years of HR experience, with exposure to hospitality or gaming preferred.
  • Strong leadership and coaching experience.
  • Knowledge of Alberta Employment Standards and industry-specific (AGLC) requirements.

Apply