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Resort Operations Manager Jobs in Alberta (NOW HIRING)

FAIRMONT

Resort Activities Supervisor

Lake Louise, AB · On-site

As Resort Activities Supervisor you will oversee the programs and activities offered to our guests ... standards, operational efficiency, staff supervision, and inventory management. Must possess a ...

New

FAIRMONT

Bike Technician (Casual)

Jasper, AB

What you will be doing:    Reporting to the Recreation Manager, this role supports resort operations by delivering reliable equipment, exceptional service standards, and a seamless outdoor ...

FAIRMONT

Sous Chef

Lake Louise, AB · On-site

Previous leadership experience in restaurant, banquet, or resort operations * Strong knowledge of menu development, food costing, and kitchen management * Valid trade qualifications preferred

New

Pomeroy Kananaskis Mountain Lodge

Marriott or luxury resort experience * Experience managing $10M+ annual food revenue operations * Knowledge of Alberta/local sourcing and seasonal cuisine * Experience in remote or resort ...

River Cree Resort & Casino

Sales Manager

Enoch, AB · On-site

Develops group sales revenue and operation budgets, and provides forecasting reports. * Works with ... Executes and supports River Cree Resort and Casino's Circle of Service * Conducts site inspections ...

AccorHotel

Event Set Up Supervisor

Banff, AB

Reporting to the Event Operations Manager, responsibilities and essential job functions include ... Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff ...

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Resort Operations Manager information

What does a resort operations manager do?

A Resort Operations Manager oversees the daily operations of a resort, ensuring that all departments such as housekeeping, front desk, maintenance, food and beverage, and guest services run smoothly. They are responsible for maintaining high levels of guest satisfaction, managing staff, budgeting, and implementing policies and procedures. Their role also includes addressing guest concerns, coordinating with vendors, and ensuring compliance with safety and quality standards. Ultimately, they work to maximize efficiency and profitability while delivering an exceptional guest experience.

What are the key skills and qualifications needed to thrive as a resort operations manager?

To thrive as a Resort Operations Manager, you need strong leadership, hospitality management expertise, and a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and budgeting software is typically required. Excellent interpersonal skills, conflict resolution abilities, and organizational acumen help you motivate teams and ensure guest satisfaction. These skills are crucial to maintain efficient operations, deliver outstanding guest experiences, and drive the resort's overall success.

What are some common challenges faced by resort operations managers and how can they be addressed?

Resort Operations Managers often encounter challenges such as managing diverse teams, balancing guest satisfaction with operational efficiency, and responding quickly to unexpected issues like maintenance emergencies or staffing shortages. Successfully addressing these challenges requires strong communication skills, proactive planning, and the ability to remain calm under pressure. Building a reliable support team, maintaining open lines of communication with staff, and implementing clear standard operating procedures can help managers effectively navigate these common obstacles and ensure smooth resort operations.

What are popular job titles related to Resort Operations Manager jobs in Alberta?

For Resort Operations Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Resort Operations Manager jobs in Alberta look for?

The top searched job categories for Resort Operations Manager jobs in Alberta are:

Resort Operations Manager jobs near you
Infographic showing various Resort Operations Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Mid-Senior Hospitality Professionals

Hire Resolve.com

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 15 days ago

Job description

Hire Resolve is assisting hospitality organizations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across Canada. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and resort operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These opportunities suit professionals ready to expand scope, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Cluster/Regional Manager, or General Manager level) as performance and business needs align.

Key Responsibilities
  • Lead day-to-day hospitality operations across accommodation, F&B outlets, banqueting/events, and/or multi-department environments to achieve service and financial targets
  • Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and brand reputation
  • Manage staffing, scheduling, and team performance through coaching, training, and structured performance management
  • Oversee departmental budgets, forecasting, and cost controls, including labour productivity, procurement efficiency, and waste reduction
  • Implement SOPs, brand standards, and compliance processes aligned to Canadian workplace expectations, including OHS requirements and incident reporting
  • Maintain food safety and hygiene standards where relevant, including audit readiness and inspection preparation
  • Partner with sales, marketing, and revenue functions to optimize occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
  • Manage supplier relationships, inventory control, and operational readiness for peak periods, group bookings, and special events
  • Produce operational reporting, analyze KPIs, and lead continuous improvement initiatives across service, efficiency, and quality
  • Support strategic initiatives such as new openings, refurbishments, or turnaround plans depending on assignment

Requirements

  • Diploma or bachelor’s degree preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered
  • 5–12+ years of progressive hospitality experience (hotels, resorts, restaurants, contract catering, venues, leisure, or multi-site operations)
  • Demonstrated leadership capability, with experience managing teams and operational performance in service-focused environments
  • Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making
  • Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, scheduling/labour management platforms, and advanced Excel)
  • Working knowledge of Canadian employment practices and health and safety expectations (including OHS compliance; requirements may vary by province)
  • Strong communication skills in English; French is an advantage for roles in Quebec and bilingual environments
  • Flexibility to support operational schedules, including evenings, weekends, and holidays, as required in hospitality

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development