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Resolution Jobs in Illinois (NOW HIRING)

ChenMed

Care Promoter, Specialist Cardiology

Dekalb, IL · On-site

$28.83/hr

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the ...

UCAN

YV LifeSet Case Specialist

Chicago, IL · On-site

$25.20 - $27.20/hr

Description Position Title: YV LifeSet CaseSpecialist Department: Transitional Living Program (TLP) - YV LifeSet Department Reports to: TLP Supervisor About the Program: Transitional Teen Services ...

Yochana

SAP EDI

Bolingbrook, IL · On-site

Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis. Owns ticket queue in ServiceNow, performs root-cause analysis (RCA ...

ConData

Carrier Performance Manager

Oak Brook, IL · On-site

$80K - $115K/yr

Establish, document, and continuously improve escalation protocols, hand-off criteria, and resolution standards across all customer segments, ensuring clarity for CSMs, CRM teams, and leadership.

Houston Methodist

Patient Liaison

Willowbrook, IL · On-site

Must have excellent problem resolution and crisis management skills * Critical thinking, problem-solving, and mature judgment * Ability to express ideas effectively both in speech and writing

Unilode Aviation Solutions

The CRM leads cross-functional resolution of systemic, recurring, or high-impact service issues, ensuring customers receive timely, structured, and confidence-building communication while internal ...

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Resolution information

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in Illinois? The most popular types of Resolution jobs in Illinois are:
What are popular job titles related to Resolution jobs in Illinois? For Resolution jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Illinois look for? The top searched job categories for Resolution jobs in Illinois are:
Resolution jobs near you
Infographic showing various Resolution job openings in Illinois as of June 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.
Account Receivable Representative (Government)

Account Receivable Representative (Government)

The University of Chicago

Burr Ridge, IL • On-site, Remote

$14.25 - $19.75/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

Key responsibilities

  • Perform revenue cycle activities such as resolving claim edits, rejections, and complex Provider Level adjustments, and applying payments and adjustments to accounts.

  • Communicate and work with internal and external entities to obtain information needed to process claims, collect cash, and resolve accounts receivable.

  • Complete daily payment batch reconciliation and maintain documentation within the billing system for account activity.

University Of Chicago rating

8.2

Company rating: 8.2 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

113th of 544 rated colleges and universities

Job description

Department
BSD UCP - Revenue Cycle - Accounts Receivable Government
About the Department
The Biological Sciences Division (BSD) and the University of Chicago Medical Center (UCMC) are managed by a single Dean/Executive Vice President and comprises the largest unit of the University, accounting for 60% of its annual budget. All physician, hospital, and clinic services are managed through the Medical Center, which is a $1.3 billion enterprise. The BSD includes the Pritzker School of Medicine, approximately 20 academic units, degree granting committees, and research centers and institutes. The BSD is located on the University's main campus in Hyde Park, ten minutes south of downtown Chicago. BSD's patient care operations are conducted primarily at the University of Chicago Hospital and clinics, which share the same campus. The University of Chicago Practice Plan (UCPP) is the central organization that supports the clinical activity of nearly 850 clinically active faculty practicing at the University of Chicago. These clinically active faculty collectively form the University of Chicago Physicians Group (UCPG). The University of Chicago Physicians' Group (UCPG) is a component of the physician practice plan for the University of Chicago. The UCPG department provides billing services for medical services provided by University physicians and manages the accounts receivable collection and reporting processes for the Biological Sciences Division (BSD) departments. Each physician is a faculty member and is based in a specified department in the BSD.
Job Information
Job Summary:
Responsible for assisting the revenue cycle team by performing one or more aspects of routine physician revenue cycle billing. Communicate and work with University and UCM departments, patients, payers and other external entities to obtain the necessary information to process claims, collect cash and reduce AR.
Responsibilities:
  • Perform patient and insurance for various revenue cycle activities; such as working rejections, no activity follow up accounts, registration-related functions, eligibility inquiries and other activities that contribute to AR/Account Resolution.
  • Perform revenue cycle activities to resolve the account balance, such as resolving claim edits, rejections, resolve complex Provider Level adjustments (PLBs) credit balances, applying payments and adjustments to accounts.
  • Responsible to make insurance follow-up phone calls to payers to resolve missing remit file issues.
  • Work with IT to resolve EDI file load errors and work with payers to resolve missing remit file issues.
  • Communicate with revenue cycle experts regarding the necessary medical records and clinical and/or billing information needed from the department to resolve accounts and escalate issues when appropriate to revenue cycle experts and/or manager.
  • Complete daily payment batch reconciliation and create/update accounts within the billing system; including demographic and insurance changes or additions; also maintain documentation within the billing system for account activity.
  • Assist in tasks related to projects and in the development, coordination and review of procedures.
  • Correspond with internal and external constituencies to obtain appropriate documentation and/or information in an effort to resolve the account.

Competencies:
  • Ability to participate as a member of the staff in identifying priorities for the work unit and participate as a member of a work group or team.
  • Ability to interact and communicate with clarity, tact, and courtesy with patrons, patients, staff faculty, students, and others.
  • Ability to work with supervision to identify and describe work task priorities.
  • Ability to recognize and resolve or refer problems and conflicts.
  • Ability to negotiate and manage interpersonal communication effectively.
  • Ability to understand medical terminology/documentation and basic documentation such as help screens and departmental handouts.
  • Ability to handle multiple concurrent tasks in competent and professional manner in a fast paced atmosphere.
  • Ability to solve problems independently with limited direction from the supervisor.

Additional Responsibilities
Education, Experience, or Certifications:
Education:
  • High School Diploma or GED required.

Experience:
  • Previous experience with physician billing required.
  • Previous experience using electronic medical records (EMR) systems preferred.
  • Previous experience with diagnosis and CPT coding terminology required.
  • Previous experience working with third party payor rules, procedures and policies in physician billing required.
  • Previous Epic EMR experience preferred.
  • Previous experience working all Government Payors including but not limited to Medicare, Medicare Advantage Plans, Medicaid and Medicaid MCO's preferred.
  • Experience with Physician AR follow-up required.
  • Experience working with UB04 and/or CMS 1500 required.

Licenses and Certifications:
  • Medical terminology certification preferred.
  • CPT certification preferred.

Technical Knowledge or Skills:
  • Proficiency with Microsoft Office suite required.
  • PC experience which includes spreadsheets, word processing, presentations, and databases.
  • Interpret documents such as, but not limited to encounter forms, medical records, physician documentation, lab reports, dictated reports, operating instructions, and policy/procedure manuals.
  • Thorough working knowledge of federal and state regulations regarding reimbursement.
  • Comprehensive knowledge of third party payer rules, procedures, and policies in all areas of billing and collection.
  • Working knowledge of healthcare billing and clinical systems.

Working Conditions and Physical Requirements:
  • Remote; occasional on-site presence for team meetings and trainings, thus requiring someone to be located in or around the Illinois area to travel as needed.

Pay Range:
  • $22.17 - $32.47 hourly

Required Documents:
  • Resume
  • Cover Letter

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Benefit Eligibility
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Pay Rate Type
Hourly
Pay Range
$22.17 - $32.47
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.
Scheduled Weekly Hours
40
Union
024- Local 743, I.B.T. Clerical
Job is Exempt
No
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Date
2026-03-30
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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