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$32.9K

$68.2K

$111K

How much do dispute resolution jobs pay per year?

As of Aug 31, 2026, the average yearly pay for dispute resolution in Illinois is $68,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $83,800.00 per year, depending on experience, location, and employer.

What is a dispute resolution?

A Dispute Resolution job involves managing conflicts between parties to reach a fair resolution without litigation. Professionals in this field use negotiation, mediation, and arbitration techniques to settle disputes efficiently. They work in various industries, including legal, financial, and corporate sectors, handling conflicts between businesses, clients, or employees. Their goal is to resolve disagreements fairly while minimizing costs and preserving relationships.

What types of disputes might I handle in a dispute resolution role, and how varied are the cases?

In a Dispute Resolution position, you may work on a wide range of cases including commercial, workplace, consumer, contractual, or even community disputes, depending on the industry and employer. The variety can be significant, with each case presenting unique facts, parties, and stakes, which keeps the role engaging and requires adaptability. You'll often work both independently and collaboratively, sometimes alongside legal teams, HR professionals, or outside mediators. This diversity in cases offers excellent opportunities to develop versatile communication and problem-solving skills, making the role both challenging and rewarding.

What are the key skills and qualifications needed to thrive in a dispute resolution position, and why are they important?

To thrive in Dispute Resolution, a strong background in negotiation, conflict management, and legal or industry-specific knowledge is typically required, often supported by degrees in law, business, or related fields. Familiarity with case management software, mediation platforms, and professional certifications such as ADR (Alternative Dispute Resolution) credentials are valuable. Exceptional interpersonal skills, active listening, and emotional intelligence set candidates apart in this field. These competencies enable effective facilitation of fair outcomes, foster trust, and help maintain constructive relationships between conflicting parties.

What jobs can you get with a dispute resolution degree?

A dispute resolution degree can lead to roles such as mediator, arbitrator, conflict resolution specialist, or dispute resolution consultant. These jobs typically involve facilitating negotiations, resolving conflicts, and may require strong communication, negotiation skills, and relevant certifications or training.

What are the most commonly searched types of Dispute Resolution jobs in Illinois?

The most popular types of Dispute Resolution jobs in Illinois are:

What are popular job titles related to Dispute Resolution jobs in Illinois?

For Dispute Resolution jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Dispute Resolution jobs in Illinois look for?

The top searched job categories for Dispute Resolution jobs in Illinois are:

Dispute Resolution jobs near you
Infographic showing various Dispute Resolution job openings in Illinois as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $68,166 per year, or $32.8 per hour.

Senior Dispute Resolution Specialist

Aurora, IL • On-site

Old Second National Bank
Commercial Banking • 201 - 500 employees

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

138th of 173 rated banks

Learn more about Old Second National Bankexternal

$22.55 - $29.30/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Who We Are

At Old Second, you're first!   For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.  At Old Second we embrace values that foster an environment of community and growth.  Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.  Be a part of something big as we continue our growth story together!

Move your career forward at Old Second.

Position Overview
The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries, processing disputes in the case-management platform (Centrix DTS), and managing dispute documentation within Data Navigator portal. The Specialist also supports the daily operations of the dispute resolution team.

Essential Job Functions
•    Review transaction details, gather documentation, and analyze evidence to determine the legitimacy of disputes. 
•    Adhere to Reg E/Mastercard guidelines and manage chargeback workflows. Ensuring accuracy, completeness, and adherence to strict deadlines. 
•    Process Reg E disputes determining most effective Return Reason Codes and gathering support for successful dispute resolution. (Debit card, ACH, Zelle)
•    Utilize bank software and card processor systems to manage the dispute lifecycle.
•    Handle customer inquiries, manage disputes, and communicate with merchants.
•    Maintain accurate documentation to support audits, reporting, and compliance requirements. 
•    Stay current on Debit Card, Zelle, ACH network rules and regulatory requirements related to disputes and chargebacks. 
•    Provides information and assistance to other departments with questions regarding disputes.
•    Review/reply to emails coming into group mailboxes and folders.
•    Other related duties may be assigned.

Additional Responsibilities
•    Internal expert on dispute investigation and resolution.
•    Supports training and ongoing coaching of team members.
•    Ensures compliance and accuracy in the handling of Zelle and ACH disputes.
•    Ensures disputes are accurately reviewed, resolved, and closed within required timelines.

Minimum Requirements 
•    High School diploma (or equivalent), and two or more years of bank operations or dispute experience; or equivalent combination of education and experience.

Competencies
•    Strong verbal, written, and interpersonal communication skills.
•    Strong computer skills and ability to adapt to new technology.
•    Ability to learn, understand, and apply information and policies.
•    Ability to readily adapt in response to changes in schedule and work priorities.

Preferred, but not required
•    Previous ATM experience.

This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Location Details

This position requires the incumbent to work onsite (37 S. River Street, Aurora, IL 60506) on a daily basis to perform the regular responsibilities of the role. 

Compensation & Benefits

Base pay:  $22.55 - $29.30/hour.  

Old Second is committed to fair and equitable pay practices.  Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. 

Benefits:  How We Support You - Old Second

Thanks for considering Old Second!  

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