Resolution Specialist
Raleigh, NC · On-site
Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. Client Service ...
Resolution Specialist
Raleigh, NC · On-site
Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. Client Service ...
Resolution Specialist
Raleigh, NC · On-site
Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. Client Service ...
Resolution Specialist
Raleigh, NC · On-site
Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. Client Service ...
Account Resolution Specialist I - 08136
Raleigh, NC · Hybrid
$14 - $19.50/hr
Account Resolution Specialist I Position Location: Raleigh, NC. Hybrid, two days a week in office. Hours: 10am-7pm Job Summary: The Account Resolution Specialist I (Outbound) resolves delinquent ...
Account Resolution Specialist I - 08136
Raleigh, NC · Hybrid
$14 - $19.50/hr
Account Resolution Specialist I Position Location: Raleigh, NC. Hybrid, two days a week in office. Hours: 10am-7pm Job Summary: The Account Resolution Specialist I (Outbound) resolves delinquent ...
Account Resolution Specialist I - 08136
Raleigh, NC · Hybrid
$14 - $19.50/hr
Account Resolution Specialist I Position Location: Raleigh, NC. Hybrid, two days a week in office. Hours: 10am-7pm Job Summary: The Account Resolution Specialist I (Outbound) resolves delinquent ...
Account Resolution Specialist I - 08136
Raleigh, NC · Hybrid
$14 - $19.50/hr
Account Resolution Specialist I Position Location: Raleigh, NC. Hybrid, two days a week in office. Hours: 10am-7pm Job Summary: The Account Resolution Specialist I (Outbound) resolves delinquent ...
Strong customer service and conflict resolution skills * Calm, patient, and professional--especially in high-stress situations * Excellent written and verbal communication skills * Highly organized ...
Quick apply
Strong customer service and conflict resolution skills * Calm, patient, and professional--especially in high-stress situations * Excellent written and verbal communication skills * Highly organized ...
Strong customer service and conflict resolution skills * Calm, patient, and professional--especially in high-stress situations * Excellent written and verbal communication skills * Highly organized ...
Strong customer service and conflict resolution skills * Calm, patient, and professional--especially in high-stress situations * Excellent written and verbal communication skills * Highly organized ...
Strong customer service and conflict resolution skills * Calm, patient, and professional-especially in high-stress situations * Excellent written and verbal communication skills * Highly organized ...
Strong customer service and conflict resolution skills * Calm, patient, and professional-especially in high-stress situations * Excellent written and verbal communication skills * Highly organized ...
Account Resolution Supervisor - 08206
Raleigh, NC · On-site
$14 - $19.50/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: Seven years of experience in a financial ...
New
Quick apply
Account Resolution Supervisor - 08206
Raleigh, NC · On-site
$14 - $19.50/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: Seven years of experience in a financial ...
New
Account Resolution Supervisor - 08206
Raleigh, NC · On-site
$14 - $19.50/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: * Seven years of experience in a financial ...
New
Account Resolution Supervisor - 08206
Raleigh, NC · On-site
$14 - $19.50/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: * Seven years of experience in a financial ...
New
Account Resolution Supervisor - 08206
Raleigh, NC · Hybrid
$14 - $19.50/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: * Seven years of experience in a financial ...
New
Account Resolution Supervisor - 08206
Raleigh, NC · Hybrid
$14 - $19.50/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: * Seven years of experience in a financial ...
New
Account Resolution Supervisor - 08206
Raleigh, NC · On-site
$75 - $100/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: * Seven years of experience in a financial ...
New
Account Resolution Supervisor - 08206
Raleigh, NC · On-site
$75 - $100/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: * Seven years of experience in a financial ...
New
Account Resolution Supervisor - 08206
Raleigh, NC · Hybrid
$14 - $19.50/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: * Seven years of experience in a financial ...
New
Account Resolution Supervisor - 08206
Raleigh, NC · Hybrid
$14 - $19.50/hr
Supervises a team of Account Resolution Specialists (approximately 8-12). Interested? Here are the qualifications we need to see on your resume: Experience: * Seven years of experience in a financial ...
New
Credit Specialist
Cary, NC · On-site
$75K - $85K/yr
The Credit Specialist is a key individual contributor within the corporate Shared Services ... Review aged accounts receivable reports to identify unpaid invoices and initiate resolution in ...
New
Quick apply
Credit Specialist
Cary, NC · On-site
$75K - $85K/yr
The Credit Specialist is a key individual contributor within the corporate Shared Services ... Review aged accounts receivable reports to identify unpaid invoices and initiate resolution in ...
New
Credit Specialist
Cary, NC · On-site
$75K - $85K/yr
The Credit Specialist is a key individual contributor within the corporate Shared Services ... Review aged accounts receivable reports to identify unpaid invoices and initiate resolution in ...
New
Quick apply
Credit Specialist
Cary, NC · On-site
$75K - $85K/yr
The Credit Specialist is a key individual contributor within the corporate Shared Services ... Review aged accounts receivable reports to identify unpaid invoices and initiate resolution in ...
New
Credit Specialist
Cary, NC · On-site
The Credit Specialist works collaboratively with Customer Service, Sales, Corporate Staff and Plant Personnel to ensure accurate documentation and effective resolution of customer account issues. The ...
New
Credit Specialist
Cary, NC · On-site
The Credit Specialist works collaboratively with Customer Service, Sales, Corporate Staff and Plant Personnel to ensure accurate documentation and effective resolution of customer account issues. The ...
New
Field Support Specialist
Raleigh, NC · On-site
Description: his position will be involved in the investigation, diagnosis, resolution of problems ... specialists to resolve incidents and problems. • Work with other analysts and specialists to ...
Field Support Specialist
Raleigh, NC · On-site
Description: his position will be involved in the investigation, diagnosis, resolution of problems ... specialists to resolve incidents and problems. • Work with other analysts and specialists to ...
Collection Specialist
Durham, NC · On-site
$15/hr
APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... or resolution. Revco Offers: * Medical, Dental, Vision, Life and Disability coverage * 401(k) ...
Collection Specialist
Durham, NC · On-site
$15/hr
APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... or resolution. Revco Offers: * Medical, Dental, Vision, Life and Disability coverage * 401(k) ...
Collection Specialist
Durham, NC · On-site
$15/hr
APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... or resolution. Revco Offers: * Medical, Dental, Vision, Life and Disability coverage * 401(k) ...
Collection Specialist
Durham, NC · On-site
$15/hr
APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... or resolution. Revco Offers: * Medical, Dental, Vision, Life and Disability coverage * 401(k) ...
Collection Specialist
Durham, NC · On-site
$15/hr
APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... or resolution. Revco Offers: * Medical, Dental, Vision, Life and Disability coverage * 401(k) ...
Quick apply
Collection Specialist
Durham, NC · On-site
$15/hr
APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... or resolution. Revco Offers: * Medical, Dental, Vision, Life and Disability coverage * 401(k) ...
Technical Customer Success Specialist
Morrisville, NC · On-site
$50K - $80K/yr
The Technical Customer Success Specialist will serve as a trusted advisor to customers, helping ... Troubleshoot complex technical issues and coordinate resolution with internal teams. * Advise ...
Technical Customer Success Specialist
Morrisville, NC · On-site
$50K - $80K/yr
The Technical Customer Success Specialist will serve as a trusted advisor to customers, helping ... Troubleshoot complex technical issues and coordinate resolution with internal teams. * Advise ...
Resolution Specialist Job information
See Raleigh, NC salary details
$13.09 - $16.82
20% of jobs
$17.71 is the 25th percentile. Wages below this are outliers.
$16.82 - $20.56
20% of jobs
The median wage is $22.17 / hr.
$20.56 - $24.30
22% of jobs
$24.30 - $28.04
10% of jobs
$29.91 is the 75th percentile. Wages above this are outliers.
$28.04 - $31.78
5% of jobs
$31.78 - $35.52
5% of jobs
$35.52 - $39.26
4% of jobs
$39.26 - $43
2% of jobs
$43 - $46.73
0% of jobs
$46.73 - $50.47
5% of jobs
$50.47 - $54.21
5% of jobs
$13
$27
$54
How much do resolution specialist job jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for resolution specialist job in Raleigh, NC is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $35.05 per hour, depending on experience, location, and employer.
What does a resolution specialist do?
A resolution specialist is responsible for resolving customer issues, disputes, or complaints by investigating problems, communicating with clients, and providing solutions. They often use problem-solving skills, customer service techniques, and may utilize CRM software to track cases and ensure timely resolution.
What are popular job titles related to Resolution Specialist Job jobs in Raleigh, NC?
For Resolution Specialist Job jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Resolution Specialist Job jobs in Raleigh, NC look for?
The top searched job categories for Resolution Specialist Job jobs in Raleigh, NC are:
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- Entry Level Independent Contractor Medical Billing & Coding
- Evening Aia Billing Specialist
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- Entry Level Medical Billing Payment Posting
First Citizens Bank rating
7.4
Based on 106 frontline employees who took The Breakroom Quiz
106th of 171 rated banks
Job description
Overview
This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
Responsibilities & Qualifications
Duties & Responsibilities:
Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.
Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.
Position Specific Skills:
Effective communication skills to include active listening, empathy
Ability to negotiate and collect
Ability to type and talk and work in multiple systems simultaneously
Level of attention to detail and accuracy including written skills
Qualifications:
Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent and 2 years' experience in Collections, Customer Service, or Financial services
Preferred Education:Bachelor's Degree
Preferred Area of Study:
Preferred Area of Experience:
Required Licenses or Certifications:
Preferred Licenses or Certifications:
Additional Information
This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
Responsibilities & Qualifications
Duties & Responsibilities:
Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.
Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.
Position Specific Skills:
Effective communication skills to include active listening, empathy
Ability to negotiate and collect
Ability to type and talk and work in multiple systems simultaneously
Level of attention to detail and accuracy including written skills
Qualifications:
Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent and 2 years' experience in Collections, Customer Service, or Financial services
Preferred Education:Bachelor's Degree
Preferred Area of Study:
Preferred Area of Experience:
Required Licenses or Certifications:
Preferred Licenses or Certifications:
Additional Information
Bachelor's Degree
-OR-
High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services
Additional Requirements:
Excellent written and verbal communication skills
Ability to negotiate
Ability to type and talk and work in multiple systems simultaneously
Advanced attention to detail
Proven ability to resolve customer concerns with professional etiquette
Preferred Qualifications:
Advanced collections skills in high-volume environment
Intermediate skip-tracing experience
Bachelor's degree
Large Financial Institution or Banking industry experience
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Qualifications:Bachelor's Degree
-OR-
High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services
Additional Requirements:
Excellent written and verbal communication skills
Ability to negotiate
Ability to type and talk and work in multiple systems simultaneously
Advanced attention to detail
Proven ability to resolve customer concerns with professional etiquette
Preferred Qualifications:
Advanced collections skills in high-volume environment
Intermediate skip-tracing experience
Bachelor's degree
Large Financial Institution or Banking industry experience
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Education:UNAVAILABLEEmployment Type: FULL_TIMEWhat First Citizens Bank employees say
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