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Remote Telecom Billing System Jobs in Raleigh, NC

City of Durham, NC

Utility Billing Supervisor

Durham, NC · On-site +1

$58K - $90K/yr

... benefits Remote Employment: Flexible/Hybrid Job Number: 26-06076 Department: Water Management ... State Retirement System * Paid funeral leave * Employee Assistance Program - personal and family ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

... ability to navigate multiple systems while delivering exceptional customer service. Key ... Company Description C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting ...

New

micro1 AI

Medical Billing Specialist

Cary, NC · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Medical Billing Specialist

Durham, NC · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Medical Billing Specialist

Raleigh, NC · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

Duke Health

COMPLIANCE SPECIALIST-Remote

Durham, NC · Remote

... system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. This position is 100% remote. All Duke ...

Duke University

COMPLIANCE SPECIALIST-Remote

Durham, NC · On-site +1

... system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. This position is 100% remote. All Duke ...

Duke Health

COMPLIANCE SPECIALIST-Remote

Durham, NC · On-site +1

... system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. This position is 100% remote. All Duke ...

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All JobsTelecom Billing System JobsRemote Telecom Billing System JobsRemote Telecom Billing System Jobs in Raleigh, NC

Remote Telecom Billing System information

See Raleigh, NC salary details

$5

$26

$32

How much do remote telecom billing system jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote telecom billing system in Raleigh, NC is $26.92, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $30.38 per hour, depending on experience, location, and employer.

What is a remote telecom billing system?

A Remote Telecom Billing System is a software platform that enables telecommunications companies to manage and process billing operations from a remote location. It automates the collection, rating, and invoicing of usage data such as calls, texts, and data services for customers. These systems are designed to handle complex billing scenarios, support multiple payment methods, and provide detailed reporting. Using a remote system allows staff to access billing functions securely from anywhere, improving efficiency and flexibility.

What are the key skills and qualifications needed to thrive as a remote telecom billing system specialist?

To excel as a Remote Telecom Billing System Specialist, you need expertise in telecom billing processes, data analysis, and a solid understanding of telecommunications industry standards, often supported by a degree in IT, finance, or a related field. Familiarity with billing software like Oracle BRM, Amdocs, or SAP, as well as proficiency in SQL and data management tools, is typically required. Strong problem-solving, attention to detail, and effective communication skills help you resolve discrepancies and coordinate with cross-functional teams. These skills are essential for ensuring accurate billing, customer satisfaction, and compliance with regulatory requirements in a remote environment.

What are some common challenges faced by professionals working in remote telecom billing system roles, and how can they be addressed?

Professionals working in remote telecom billing system roles often encounter challenges such as managing complex billing data, ensuring accuracy in customer invoicing, and resolving discrepancies across different systems. Communication and coordination with cross-functional teams—such as IT, customer service, and finance—can also be more challenging in a remote setting. To address these issues, it’s important to leverage collaborative tools, participate in regular virtual meetings, and maintain clear documentation. Developing a deep understanding of both the billing software and telecom industry standards can further help in troubleshooting and process optimization.

What is the difference between Remote Telecom Billing System vs Telecom Billing Specialist?

AspectRemote Telecom Billing SystemTelecom Billing Specialist
CredentialsKnowledge of billing software, telecom industry certificationsRelevant certifications, such as telecom billing or customer service training
Work EnvironmentRemote, software-focused, technicalOffice or remote, customer service and billing processing
Industry UsageUsed by companies to manage billing processesPerformed by professionals to handle billing inquiries and issues

The Remote Telecom Billing System involves managing billing software and processes remotely, focusing on technical system operations. In contrast, a Telecom Billing Specialist directly interacts with customers and handles billing inquiries. Both roles require industry knowledge, but the system role emphasizes software proficiency, while the specialist role emphasizes customer service skills.

What are popular job titles related to Remote Telecom Billing System jobs in Raleigh, NC?

For Remote Telecom Billing System jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Telecom Billing System jobs in Raleigh, NC look for?

The top searched job categories for Remote Telecom Billing System jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Telecom Billing System jobs?

Cities near Raleigh, NC with the most Remote Telecom Billing System job openings:

Remote Telecom Billing System jobs near you
Infographic showing various Remote Telecom Billing System job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 8% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $55,991 per year, or $26.9 per hour.

Utility Billing Supervisor

City of Durham, NC

Durham, NC • On-site, Remote

$58K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Salary : $58,373.00 - $90,551.00 Annually
Location : 1600 Mist Lake Dr., Durham, NC
Job Type: Full time with benefits
Remote Employment: Flexible/Hybrid
Job Number: 26-06076
Department: Water Management
Opening Date: 08/17/2026
Closing Date: 8/31/2026 11:59 PM Eastern
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $58,373. -$64,356
Hours: 8:30 am -5:00 pm
More than 300 talented, dedicated employees in the City of Durham's work to keep safe drinking water flowing throughout the city and manage wastewater effectively. We lead long-term water and wastewater planning and infrastructure development, regularly treat and test systems for environmental compliance, and engage the public in water conservation to ensure all our customers have clean, safe water every time they turn on the tap. If you share our passion for managing vital water resources, bring your skills and talent to Durham!
Due to promotion, the Department of Water Management is seeking a responsible and enthusiastic professional with a strong work ethic, proven leadership skills, and a collaborative approach to join our fast-paced Utility Business Services team in a supervisory role. This highly visible position is responsible for supervising staff who perform a variety of customer service, cashiering, and payment processing functions, including researching and resolving payment discrepancies. The position also partners with Meter Services and other internal teams to support activities related to the connection and disconnection of water services. Key responsibilities include monitoring procedures and workflows; coordinating staff schedules and assignments; resolving escalated customer, billing, and payment issues through research and application of City policies and procedures; conducting performance evaluations and addressing employee relations matters; preparing productivity and operational reports; and monitoring the quality, accuracy, and quantity of work performed by assigned staff.
Duties/Responsibilities
  • Supervises Utility Business Services staff by planning and assigning work; monitoring performance and productivity; participating in interviewing and hiring; and providing training, coaching, and performance feedback.
  • Provides staff training and development through orientation, on-the-job training, skills evaluations, mentoring, and individual development plans.
  • Oversees daily Utility Business Services operations, including billing and payment research, account modifications, financial adjustments, and other billing transactions; develops and implements procedures and ensures compliance with applicable policies, standards, and regulations.
  • Serves as an escalation point for complex or sensitive customer and staff issues; investigates billing and payment disputes, reviews account activity, processes or approves appropriate adjustments, and communicates resolutions.
  • Supports customer service operations by identifying opportunities to improve policies, procedures, workflows, and service delivery and collaborating with internal departments and external partners.
  • Prepares and maintains operational reports and records, including productivity reports, meeting documentation, databases, and other required records; reviews information and staff work for accuracy, completeness, and compliance.
  • Develops operational and budgetary recommendations and assists with implementing improvements to support departmental goals.
  • Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience
  • Associate's degree in business administration, accounting, or a related field
  • Three years of billing experience
  • Supervisory experience

Additional Preferred Skills
  • Valid, unrestricted, North Carolina driver's license "or" if you currently have another state driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire.
  • 5+ years' billing experience
  • 3+ year's supervisory experience
  • Minimum of three (3) years of experience in cashiering or cashiering operations.
  • Intermediate to advanced experience with CCS Oracle
  • Intermediate experience with Cisco Finesse
  • Advanced Microsoft Office skills

Benefits - General Full-Time Employees
  • 12-13 paid holidays per year
  • 13 standard work days of vacation per year
  • 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
  • 2 weeks paid military leave per year
  • Medical, dental, vision, and supplemental life insurance plans
  • State and City retirement plans
  • Short and long term disability plans
  • Paid temporary disability leave for specified conditions
  • City contribution of 13.6% into the N.C. State Retirement System
  • Paid funeral leave
  • Employee Assistance Program - personal and family counseling
  • Paid life insurance equal to annual salary
  • 48 hours for volunteer work each year*
  • 4 hours parental leave each year
  • Workman's Compensation Insurance
  • 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan effective first day of the month following date of hire
  • Health insurance effective first day of the month following date of hire
  • Dental and life insurance, after one year of service
  • Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01
Where did you first hear about this opportunity?
  • City of Durham Website
  • Walk in
  • Job fair
  • Employee referral
  • Professional organization ***Please list the organization in "other" box below***
  • Internet posting ***Please list the specific web site in the "other" box below***
  • Craig's List
  • Facebook
  • LinkedIn
  • GlassDoor
  • governmentjobs.com
  • Monster.com
  • Indeed.com
  • Employment Security Commission
  • Magazine/Newspaper
  • Other

02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
  • Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
  • High School Diploma or Equivalent (GED, HiSET, TASC)
  • Associates Degree
  • Bachelor's Degree
  • Master's Degree
  • PhD or Juris Doctorate

04
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
  • I have a valid, unrestricted NC driver's license.
  • I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
  • I do not have a valid, unrestricted driver's license.

05
How many years of billing experience do you have?
  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 3 years related experience
  • 3 years but less than 7 years related experience
  • 7 or more years related experience

06
How many years of experience do you have in a supervisory/management capacity?
  • No supervisory experience
  • Some supervisory experience but less than 1 year
  • 1 year experience but less than 3 years
  • 3 years experience but less than 7 years
  • 7 or more years supervisory experience

07
How many years of cashiering or cashiering operations experience do you have?
  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 3 years of related experience
  • 3 years but less than 7 years of related experience
  • 7 or more years of related experience

08
How would you rate your experience level with Oracle?
  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

09
How would you rate your experience with Cisco Finesse?
  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

10
How would you rate your experience level with MS Office applications (such as Outlook, Excel, Word, Teams etc.)?
  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

Required Question

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