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Resolution Manager Jobs in Seattle, WA (NOW HIRING)

EHS Manager (Onsite)

Auburn, WA

$90K - $122K/yr

Conduct inspections and audits; identify risks and ensure timely resolution * Manage compliance calendars, regulatory reporting, and agency interactions * Lead emergency response programs, including ...

EHS Manager (Onsite)

Auburn, WA ยท On-site

$90K - $122K/yr

Conduct inspections and audits; identify risks and ensure timely resolution * Manage compliance calendars, regulatory reporting, and agency interactions * Lead emergency response programs, including ...

Customer Service Associate

Seattle, WA ยท On-site

$25 - $26/hr

You understand that every customer is different and can move swiftly towards a resolution. * Manage to the member's communication preferences as possible, which may include time of day, channel, and ...

Customer Service Associate

Seattle, WA ยท On-site

$25 - $26/hr

You understand that every customer is different and can move swiftly towards a resolution. * Manage to the member's communication preferences as possible, which may include time of day, channel, and ...

Senior Buyer - 494

Everett, WA ยท On-site

$91K - $124K/yr

Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.

Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.

Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.

RFI tracking and resolution * Action and decision logs * Risk and issue (RAIL) management * Supplier schedule tracking and baseline management * Develop supplier selection and evaluation processes ...

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Showing results 1-20

Resolution Manager information

See Seattle, WA salary details

$26.5K

$73.1K

$139.6K

How much do resolution manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for resolution manager in Seattle, WA is $73,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,374.00 and $88,749.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Seattle, WA? The most popular types of Resolution jobs in Seattle, WA are:
What are popular job titles related to Resolution Manager jobs in Seattle, WA? For Resolution Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Seattle, WA look for? The top searched job categories for Resolution Manager jobs in Seattle, WA are:
Industrial Construction Site Manager

Industrial Construction Site Manager

Optimum Energy Co LLC

Seattle, WA โ€ข Remote

Other

Re-posted 19 hours ago


Job description

Salary: Annual Base Salary Range: $145,000- $156,000

Job Description

The Site Manager (Design Build, EaaS, Construction) is responsible for all aspects of the assigned commercial/ industrial construction projects to run efficiently and mitigate project constraints that could impact budget and schedule. Assistance with planning, coordinating, estimating changes, job cost reports, and earn-value within the project budget, and scope. The Site Manager will also effectively monitor and present project updates via weekly on-site jobsite client meetings, and participate in monthly Internal progress reporting. The Site Manager leads all disciplines of construction directly at the site location and manages lower-tier subcontractors. The Site Manager will be responsible for maintaining or increasing margins via schedule constraints and other mitigation strategies to include but not limited to; risk analysis, and contract management.


Primary Responsibilities

Supervision:

  • Manage On-site field subcontractors for construction installation compliance with drawings
  • Manage day-to-day on-site construction operations
  • Monitor and enforce quality workmanship and code compliance
  • Coordinate Quality Control inspections as necessary during the entire construction process
  • Coordinate material storage on-site with trailers and equipment
  • Execute mobilization requirements
  • Maintain an organized and clean site
  • Oversee the creation and completion of the punch list process
  • Ensure subcontractors are working per the latest construction documents
  • Coordinate owner training and commissioning of equipment
  • Participate in lessons learned and provides feedback from the project

Financial Accountability:Manage project budgets given by the Project Manager. Ability to create change orders, forecast manhours and cost for construction activities.

  • Work within Project Controls/Project Manager for initial job chart of accounts of budgets, Job cost setup
  • Proactively manage foreseen project risk, identify any potential project risk scenarios, and facilitate issue resolution
  • Manage the cost of all General Conditions items

Safety Leadership: As the primary safety representative for the project, the site manager is expected to lead safety policies to the site employees and manage subcontractor safety.

  • Actively manage and maintain safety on-site including, but not limited to toolbox talks, Weekly safety meetings and safety checklists while providing continuous observation for safe work practices in compliance with all OSHA regulations and corporate Safety policies and procedures
  • Zero Harm policy enforcement and zero recordables

Stakeholder Collaboration: As the site primary point of contact, ensure high satisfaction and foster customer relationships as well as subcontractor relationships.

  • Conduct weekly subcontractor coordination meetings
  • Participate, coordinate, and facilitate meetings for owners, subcontractors, and architects
  • Execute site logistics plans for the entire project to maximize productivity and minimize impacts on the owner
  • Assist in establishing and maintaining positive customer relationships and work closely with Optimum Engineers to ensure customer expectations are met/exceeded


Key Competencies and Skills Expectations

  • Deep technical and commercial/industrial construction expertise
  • Anticipate, plan, and coordinate all site activities
  • Maintain overall project schedule
  • Scheduling of all trade and material deliveries
  • Develop and maintain weekly Three-Week Look-Ahead schedules and other supporting documents to the master schedule
  • Manage all quality documents in compliance with drawings and specifications as-built drawings, photos, and documentation
  • Document key or pertinent conversations and phone calls
  • Maintain on-site document control including project binders, shop drawings, construction drawings, and any other relevant construction documentation
  • Complete detailed Daily Reports
  • Keep project drawings current, continuous review of drawings and details
  • Become familiar with all contract provisions
  • Ability to interpret subcontractor questions and compose correspondence (RFIs) to architects and engineers
  • Maintain submittals and RFIs
  • Knowledge of IT terminology, such as VPNs, IPs, firewalls, ports
  • Working knowledge of project schedules and tracking tools (examples MS Project, Primavera)
  • Working knowledge with Project Management software Procore
  • NetSuite software and reporting entry (Time Tracking)
  • Proficient in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio
  • Manage HVAC controls and chilled water system projects
  • Familiar with managing building systems, operations, and maintenance projects
  • Building automation or technician background preferred


Requirements

  • Education: Technical college/Trade certification or high school diploma with 10 years of construction management and/or Superintendent experience
  • Experience: 10+ years of site management experience in non-residential building construction industry with a focus on industrial mechanical, electrical and controls. Manufacturing or higher education facilities a plus
  • Technical Knowledge: Experience with commercial HVAC, chilled water systems and controls experience preferred.
  • Certifications: MEP Trade certifications, National Craft Assessment Program; NCCER in Mechanical, Electrical, Rigging, HVAC, Safety
  • Travel: Ability to travel up to 75% and as needed


Optimum Energy is an Equal Opportunity Employer encouraging diversity in the workplace.


About the Company

Optimum Energy, a Bernhard Capital Partners portfolio company, has spent 20 years helping hospitals, universities, government facilities, and advanced manufacturing operations reduce energy consumption in heating and cooling systems by up to 50% and turn that infrastructure into a strategic financial and operational asset. With 300+ plants and institutions served globally, nobody understands energy infrastructure, efficiency, and financial opportunity quite like Optimum Energy.


Our Energy-as-a-Service model converts aging central utility plants into upfront unrestricted cash, cuts utility operating expenses 25 to 35%, and keeps the transaction entirely off the balance sheet. The structure has been confirmed by Big Four auditors and cited by rating agencies as a driver of improved credit outlooks.


We work with clients from master planning and design through implementation, commissioning, and into long-term operations and maintenance. How we show up depends on what the client needs. That could mean fully managed plants with Optimum carrying total accountability for performance and uptime. It could mean supplementing an existing facilities team with engineering support, analytics, training, and escalation resources. Or it could mean a tailored combination of both. In every engagement, we stay for the life of the agreement.


Proprietary technology, including OptiCx and OptimumLOOP, powers everything we do. It is not what we sell. It is what enables us to deliver the most continuous, precise system-level optimization across chilled water, hot water, and steam plants available in the market today. Machine learning algorithms trained on two decades of operational data adapt to load, weather, and occupancy in real time. AI-driven predictive maintenance and fault detection catch equipment degradation before it becomes a problem. We guarantee the performance. We carry the risk.


Behind the technology is a team built on a simple set of principles: be sharp, be relentless, and be accountable for outcomes. Our people are engineers, operators, and financial structurers who would rather solve the hard problem than talk around it. Every engagement gets that same intensity, whether the scope is a single plant or a 26-site enterprise portfolio. For more information, visit www.optimumenergyco.com.
About the Industry
Commercial and institutional HVAC infrastructure is aging faster than organizations can replace it. Hospitals are running central plants built in the 1960s and 70s. Universities carry over $112 billion in collective deferred maintenance nationally. Advanced manufacturing operations face intensifying energy demand from reshoring and facility expansion. Rising energy costs, tightening regulations, sustainability mandates, and a skilled trades labor gap that shows no sign of closing all compound the pressure.


Connected systems are generating more data than most organizations can act on. The capacity to analyze it and translate it into operational decisions requires platforms and people most facilities teams do not have. The industry is not short on ambition or technology. It is short on the capital structures, operational models, and workforce capacity to turn intent into sustained results.
Why Optimum Energy?
With 300+ sites and over 300M square feet of operational data, our machine learning algorithms continuously optimize in real time. No competitor replicates this at scale.


We do not sell software, and we do not sell equipment. We deliver guaranteed outcomes through the convergence of deep engineering expertise, proprietary optimization technology, and financial structures that align our interests directly with those of our clients. That means tailoring solutions to unique financial and operational realities, not forcing a one-size-fits-all model. It means verifiable success across facility design, ongoing operations, and complex deal structuring. And it means protecting client investments by optimizing the 70% of total costs that occur after day one.


Our EaaS contracts transfer construction, performance, and lifecycle risk entirely. No upfront capital. No balance sheet impact. Capital that would have gone to back-of-house infrastructure stays available for the priorities that matter most, whether that is clinical growth, enrollment expansion, or production capacity.


No other firm brings this combination of engineering, technology, operations, and financial structuring under a single partnership.