Proactively manage foreseen project risk, identify any potential project risk scenarios, and facilitate issue resolution * Manage the cost of all General Conditions items Safety Leadership: As the ...
Quick apply
Proactively manage foreseen project risk, identify any potential project risk scenarios, and facilitate issue resolution * Manage the cost of all General Conditions items Safety Leadership: As the ...
Quick apply
Proactively manage foreseen project risk, identify any potential project risk scenarios, and facilitate issue resolution * Manage the cost of all General Conditions items Safety Leadership: As the ...
$90K - $122K/yr
Conduct inspections and audits; identify risks and ensure timely resolution * Manage compliance calendars, regulatory reporting, and agency interactions * Lead emergency response programs, including ...
Quick apply
$90K - $122K/yr
Conduct inspections and audits; identify risks and ensure timely resolution * Manage compliance calendars, regulatory reporting, and agency interactions * Lead emergency response programs, including ...
Oversee Tier 2 engineering support for production Moveworks HR solutions, ensuring high availability and fast incident resolution. * Manage offshore and nearshore managed service teams providing day ...
Oversee Tier 2 engineering support for production Moveworks HR solutions, ensuring high availability and fast incident resolution. * Manage offshore and nearshore managed service teams providing day ...
Auburn, WA ยท On-site
$90K - $122K/yr
Conduct inspections and audits; identify risks and ensure timely resolution * Manage compliance calendars, regulatory reporting, and agency interactions * Lead emergency response programs, including ...
Auburn, WA ยท On-site
$90K - $122K/yr
Conduct inspections and audits; identify risks and ensure timely resolution * Manage compliance calendars, regulatory reporting, and agency interactions * Lead emergency response programs, including ...
Bellevue, WA ยท On-site
$55K - $95K/yr
Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...
Bellevue, WA ยท On-site
$55K - $95K/yr
Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...
Serve as a mediator for staff conflict resolution. * Manage activity in the Paycom system including monitoring staff's worked hours and checking for accuracy and completion, approving every pay ...
Serve as a mediator for staff conflict resolution. * Manage activity in the Paycom system including monitoring staff's worked hours and checking for accuracy and completion, approving every pay ...
Seattle, WA ยท On-site
$25 - $26/hr
You understand that every customer is different and can move swiftly towards a resolution. * Manage to the member's communication preferences as possible, which may include time of day, channel, and ...
Seattle, WA ยท On-site
$25 - $26/hr
You understand that every customer is different and can move swiftly towards a resolution. * Manage to the member's communication preferences as possible, which may include time of day, channel, and ...
Seattle, WA ยท On-site
$25 - $26/hr
You understand that every customer is different and can move swiftly towards a resolution. * Manage to the member's communication preferences as possible, which may include time of day, channel, and ...
Seattle, WA ยท On-site
$25 - $26/hr
You understand that every customer is different and can move swiftly towards a resolution. * Manage to the member's communication preferences as possible, which may include time of day, channel, and ...
Seattle, WA ยท On-site
$55K - $95K/yr
Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...
Seattle, WA ยท On-site
$55K - $95K/yr
Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
Everett, WA ยท On-site
$91K - $124K/yr
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
Everett, WA ยท On-site
$91K - $124K/yr
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
$124K/yr
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
$124K/yr
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
Everett, WA ยท On-site
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
Everett, WA ยท On-site
Quality Issue Resolution: Manage the Material Review Board (MRB) and Return to Vendor (RTV) processes efficiently, ensuring timely resolution of quality issues and driving supplier accountability.
Seattle, WA ยท On-site
RFI tracking and resolution * Action and decision logs * Risk and issue (RAIL) management * Supplier schedule tracking and baseline management * Develop supplier selection and evaluation processes ...
Seattle, WA ยท On-site
RFI tracking and resolution * Action and decision logs * Risk and issue (RAIL) management * Supplier schedule tracking and baseline management * Develop supplier selection and evaluation processes ...
$25 - $27/hr
Provides resident problem resolution, if resolution cannot be achieved, directs issue to the Community Manager for resolution. * Assists in the planning and implementation of resident events and ...
Quick apply
$25 - $27/hr
Provides resident problem resolution, if resolution cannot be achieved, directs issue to the Community Manager for resolution. * Assists in the planning and implementation of resident events and ...
... manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business ...
... manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business ...
Covington, WA ยท On-site
$25 - $27/hr
Provides resident problem resolution, if resolution cannot be achieved, directs issue to the Community Manager for resolution. * Assists in the planning and implementation of resident events and ...
Covington, WA ยท On-site
$25 - $27/hr
Provides resident problem resolution, if resolution cannot be achieved, directs issue to the Community Manager for resolution. * Assists in the planning and implementation of resident events and ...
Work across departments to ensure seamless service and quick issue resolution. * Manage Your Pipeline: Keep accurate records of leads, prospects, and customer activity in our CRM. * Report ...
Quick apply
Work across departments to ensure seamless service and quick issue resolution. * Manage Your Pipeline: Keep accurate records of leads, prospects, and customer activity in our CRM. * Report ...
Work across departments to ensure seamless service and quick issue resolution. * Manage Your Pipeline: Keep accurate records of leads, prospects, and customer activity in our CRM. * Report ...
Work across departments to ensure seamless service and quick issue resolution. * Manage Your Pipeline: Keep accurate records of leads, prospects, and customer activity in our CRM. * Report ...
$26.5K - $36.8K
12% of jobs
$45K is the 25th percentile. Wages below this are outliers.
$36.8K - $47.1K
17% of jobs
$47.1K - $57.4K
7% of jobs
The median wage is $67.3K / yr.
$57.4K - $67.6K
15% of jobs
$67.6K - $77.9K
15% of jobs
$84.7K is the 75th percentile. Wages above this are outliers.
$77.9K - $88.2K
15% of jobs
$88.2K - $98.5K
9% of jobs
$98.5K - $108.8K
3% of jobs
$108.8K - $119.1K
3% of jobs
$119.1K - $129.3K
2% of jobs
$129.3K - $139.6K
2% of jobs
$26.5K
$73.1K
$139.6K
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.
Other
Re-posted 19 hours ago
Job Description
The Site Manager (Design Build, EaaS, Construction) is responsible for all aspects of the assigned commercial/ industrial construction projects to run efficiently and mitigate project constraints that could impact budget and schedule. Assistance with planning, coordinating, estimating changes, job cost reports, and earn-value within the project budget, and scope. The Site Manager will also effectively monitor and present project updates via weekly on-site jobsite client meetings, and participate in monthly Internal progress reporting. The Site Manager leads all disciplines of construction directly at the site location and manages lower-tier subcontractors. The Site Manager will be responsible for maintaining or increasing margins via schedule constraints and other mitigation strategies to include but not limited to; risk analysis, and contract management.
Primary Responsibilities
Supervision:
Financial Accountability:Manage project budgets given by the Project Manager. Ability to create change orders, forecast manhours and cost for construction activities.
Safety Leadership: As the primary safety representative for the project, the site manager is expected to lead safety policies to the site employees and manage subcontractor safety.
Stakeholder Collaboration: As the site primary point of contact, ensure high satisfaction and foster customer relationships as well as subcontractor relationships.
Key Competencies and Skills Expectations
Requirements
Optimum Energy is an Equal Opportunity Employer encouraging diversity in the workplace.
About the Company
Optimum Energy, a Bernhard Capital Partners portfolio company, has spent 20 years helping hospitals, universities, government facilities, and advanced manufacturing operations reduce energy consumption in heating and cooling systems by up to 50% and turn that infrastructure into a strategic financial and operational asset. With 300+ plants and institutions served globally, nobody understands energy infrastructure, efficiency, and financial opportunity quite like Optimum Energy.
Our Energy-as-a-Service model converts aging central utility plants into upfront unrestricted cash, cuts utility operating expenses 25 to 35%, and keeps the transaction entirely off the balance sheet. The structure has been confirmed by Big Four auditors and cited by rating agencies as a driver of improved credit outlooks.
We work with clients from master planning and design through implementation, commissioning, and into long-term operations and maintenance. How we show up depends on what the client needs. That could mean fully managed plants with Optimum carrying total accountability for performance and uptime. It could mean supplementing an existing facilities team with engineering support, analytics, training, and escalation resources. Or it could mean a tailored combination of both. In every engagement, we stay for the life of the agreement.
Proprietary technology, including OptiCx and OptimumLOOP, powers everything we do. It is not what we sell. It is what enables us to deliver the most continuous, precise system-level optimization across chilled water, hot water, and steam plants available in the market today. Machine learning algorithms trained on two decades of operational data adapt to load, weather, and occupancy in real time. AI-driven predictive maintenance and fault detection catch equipment degradation before it becomes a problem. We guarantee the performance. We carry the risk.
Behind the technology is a team built on a simple set of principles: be sharp, be relentless, and be accountable for outcomes. Our people are engineers, operators, and financial structurers who would rather solve the hard problem than talk around it. Every engagement gets that same intensity, whether the scope is a single plant or a 26-site enterprise portfolio. For more information, visit www.optimumenergyco.com.
About the Industry
Commercial and institutional HVAC infrastructure is aging faster than organizations can replace it. Hospitals are running central plants built in the 1960s and 70s. Universities carry over $112 billion in collective deferred maintenance nationally. Advanced manufacturing operations face intensifying energy demand from reshoring and facility expansion. Rising energy costs, tightening regulations, sustainability mandates, and a skilled trades labor gap that shows no sign of closing all compound the pressure.
Connected systems are generating more data than most organizations can act on. The capacity to analyze it and translate it into operational decisions requires platforms and people most facilities teams do not have. The industry is not short on ambition or technology. It is short on the capital structures, operational models, and workforce capacity to turn intent into sustained results.
Why Optimum Energy?
With 300+ sites and over 300M square feet of operational data, our machine learning algorithms continuously optimize in real time. No competitor replicates this at scale.
We do not sell software, and we do not sell equipment. We deliver guaranteed outcomes through the convergence of deep engineering expertise, proprietary optimization technology, and financial structures that align our interests directly with those of our clients. That means tailoring solutions to unique financial and operational realities, not forcing a one-size-fits-all model. It means verifiable success across facility design, ongoing operations, and complex deal structuring. And it means protecting client investments by optimizing the 70% of total costs that occur after day one.
Our EaaS contracts transfer construction, performance, and lifecycle risk entirely. No upfront capital. No balance sheet impact. Capital that would have gone to back-of-house infrastructure stays available for the priorities that matter most, whether that is clinical growth, enrollment expansion, or production capacity.
No other firm brings this combination of engineering, technology, operations, and financial structuring under a single partnership.
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Seattle, WA, US
2005