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Resolution Manager Jobs in Seattle, WA (NOW HIRING)

Gallagher

Claims Associate - INVEST

Portland, OR · Remote

$18.75 - $25.50/hr

Career progression post-graduation into claims resolution manager roles and beyond How you'll make an impact What will you do? Over the course of this 6-month program you will be partnered with a ...

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Idealease

Truck Lease Account Manager

Tukwila, WA

Work across departments to ensure seamless service and quick issue resolution. * Manage Your Pipeline: Keep accurate records of leads, prospects, and customer activity in our CRM. * Report ...

IDEALEASE

Truck Lease Account Manager

Seattle, WA · On-site

Work across departments to ensure seamless service and quick issue resolution. * Manage Your Pipeline: Keep accurate records of leads, prospects, and customer activity in our CRM. * Report ...

RWC Group

Truck Lease Account Manager

Seattle, WA

Work across departments to ensure seamless service and quick issue resolution. * Manage Your Pipeline: Keep accurate records of leads, prospects, and customer activity in our CRM. * Report ...

US Foods, Inc.

Territory Sales Manager

Everett, WA

Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...

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Resolution Manager information

See Seattle, WA salary details

$26.5K

$73.1K

$139.6K

How much do resolution manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for resolution manager in Seattle, WA is $73,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,374.00 and $88,749.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Seattle, WA? The most popular types of Resolution jobs in Seattle, WA are:
What are popular job titles related to Resolution Manager jobs in Seattle, WA? For Resolution Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Seattle, WA look for? The top searched job categories for Resolution Manager jobs in Seattle, WA are:
Resolution Manager jobs near you
Issue Resolution Specialist

Issue Resolution Specialist

Puget Sound Psychiatric Center

Bothell, WA

Full-time

Posted 19 days ago

Job description

Description

We are currently seeking an Issue Resolution Specialist to join Puget Sound Psychiatric Center's team in Bothell. As an Entry Level position, this role plays a crucial part in ensuring the smooth operation of our facility by addressing and resolving various issues efficiently. The Issue Resolution Specialist will work on diverse projects related to problem-solving, customer service, and process improvement, contributing to the overall success of our organization.

As an integral part of Puget Sound Psychiatric Center, the Issue Resolution Specialist will be responsible for handling and resolving a wide range of issues that may arise within the facility. This role is essential in maintaining a positive experience for both our staff and patients. The projects involved will focus on problem identification, analysis, and implementation of effective solutions, making this position ideal for individuals with strong analytical and communication skills.

Responsibilities:
  • Investigate and analyze issues reported by staff, patients, or visitors.
  • Collaborate with different departments to address and resolve problems efficiently.
  • Document issue resolution processes and outcomes for future reference.
  • Communicate effectively with stakeholders to ensure a smooth resolution process.
  • Identify trends in reported issues and propose proactive solutions.
  • Maintain accurate records of all reported issues and their resolutions.
Requirements:
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal abilities.
  • Ability to prioritize and manage multiple tasks effectively.
  • Familiarity with issue tracking systems or software is a plus.
  • Willingness to learn and adapt to new challenges.