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Resolution Manager Jobs in Boise, ID (NOW HIRING)

ES-O-EN Management LLC

Restaurant General Manager

Meridian, ID · On-site

$50K - $70K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

ES-O-EN Management LLC

Restaurant General Manager

Eagle, ID · On-site

$51K - $71K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

ES-O-EN Management LLC

Restaurant General Manager

Nampa, ID

$51K - $70K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

ES-O-EN Management LLC

Restaurant General Manager

Nampa, ID

$50K - $69K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

ES-O-EN Management LLC

Restaurant General Manager

Nampa, ID

$48K - $66K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

ES-O-EN Management LLC

Restaurant General Manager

Boise, ID · On-site

$50K - $70K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Clearwater Analytics

Account Manager

Boise, ID · On-site

Coordinate and execute resolution of service incidents and escalation of technical issues. * Manages Client Engagement Model & client health reporting, including planning and leading remote and in ...

ES-O-EN Management LLC

Restaurant General Manager

Kuna, ID

$51K - $70K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

ES-O-EN Management LLC

Restaurant General Manager

Boise, ID

$52K - $72K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

ES-O-EN Management LLC

Restaurant General Manager

Star, ID · On-site

$50K - $70K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Clearwater Analytics

Account Manager

Boise, ID · On-site

Coordinate and execute resolution of service incidents and escalation of technical issues. * Manages Client Engagement Model & client health reporting, including planning and leading remote and in ...

Paylocity

Account Manager II

Meridian, ID · On-site

Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary. * Client Focus ...

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Showing results 21-40

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Resolution Manager information

See Boise, ID salary details

$22.9K

$63.2K

$120.8K

How much do resolution manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for resolution manager in Boise, ID is $63,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,385.00 and $76,770.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Boise, ID? The most popular types of Resolution jobs in Boise, ID are:
What are popular job titles related to Resolution Manager jobs in Boise, ID? For Resolution Manager jobs in Boise, ID, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Boise, ID look for? The top searched job categories for Resolution Manager jobs in Boise, ID are:
What cities near Boise, ID are hiring for Resolution Manager jobs? Cities near Boise, ID with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Boise, ID as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $63,194 per year, or $30.4 per hour.

Manager, Environmental Operations

Quanta Infrastructure Solutions Group, LLC

Boise, ID • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

About Us
QISG leverages Quanta's comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects.
Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.
About this Role
The Manager, Environmental Services, is a senior field-facing leadership role within Quanta Infrastructure Services Group (QISG), reporting directly to the Director, Land & Environment PMO (PMO). This role serves a dual mandate: as a Regional Lead, the Manager holds primary accountability for client relationships, team performance, and portfolio oversight within a defined project portfolio; and as a functional specialist, the Manager oversees all aspects of environmental services delivery - including preparing pursuit materials and costs, managing environmental project managers assigned to discrete project tasks, and overseeing Quanta operating companies (OpUs) and/or teaming partners performing environmental scope - across transmission, substation, and related infrastructure projects. A key pillar of this role is to bring consistency to project execution to protect project schedules and continually leverage cutting edge project execution strategies and reporting to keep Quanta's craft labor constructing.
The environmental services scope managed by this role spans the full front-end project lifecycle: GIS-based opportunities and constraints mapping, routing and siting studies, constructability review and limits of disturbance development, natural and cultural resource surveys, and land use and environmental permitting across federal, state, and local regulatory frameworks. This individual operates as a trusted environmental advisor to utility clients within their portfolio, translating the Director's strategic direction into actionable field execution while surfacing ground-level insights back to PMO leadership.
What You'll Do
  • Regional Leadership & Client Relationship Management - serve as the primary point of accountability for major utility clients within an assigned geographic region, building deep familiarity with each client's organizational structure, environmental preferences, and reporting requirements; establish relationships with and work across all OpUs and vendors supporting project execution
  • Environmental Scope Oversight - oversee OpUs and teaming partners executing the full front-end environmental scope across the regional portfolio
  • Land Use & Environmental Permitting - oversee federal, state, and local environmental permit acquisition across the full suite of regulatory frameworks applicable to transmission and energy infrastructure
  • OpU & Teaming Partner Oversight - oversee environmental scope execution from OpUs and teaming partners across the regional portfolio, including scope management, schedule milestones, change management, and cost management
  • Staffing, Workload Planning & Team Leadership - manage staffing and workload distribution, serving as escalation point and mentor for project-level staff
  • Quality Oversight & Compliance - ensure environmental deliverables meet contractual, regulatory, and QISG quality standards across all active projects in the region
  • Project Controls Integration & Reporting - embed environmental task milestones into integrated project schedules and report portfolio status to the Director, PMO
  • Estimating, Risk Management & Proposal Support - work with the PMO Director to develop estimates, risk registers, and proposal content for project pursuits
  • Dispute Resolution & Operational Liaison - serve as primary liaison and dispute resolution authority between construction OpUs, vendors, and teaming partners

Regional Leadership & Client Relationship Management
  • Serve as the primary point of accountability for major utility clients within an assigned geographic region, developing an expert working knowledge of the regulatory environments, permitting frameworks, and resource conditions unique to the assigned region
  • Represent QISG in client-facing meetings, progress reviews, and stakeholder forums; serve as the senior escalation point for project-level issues requiring PMO Director engagement.
  • Participate in Regional Lead group meetings to align on cross-portfolio priorities

Environmental Scope Oversight
  • Oversee OpUs and teaming partners performing GIS-based opportunities and constraints mapping, routing and siting studies, field reconnaissance, public outreach, agency and stakeholder engagement, and data-driven route and site alternatives analysis; ensure deliverables meet QISG quality standards and client and regulatory expectations.
  • Serve as senior reviewer and approver of scope-area deliverables prior to submission to clients or regulatory agencies, ensuring technical accuracy, completeness, and consistency with the project permitting strategy.

Land Use & Environmental Permitting
  • Oversee federal, state, and local environmental permit acquisition across the full suite of regulatory frameworks applicable to transmission and energy infrastructure, including: NEPA and state equivalents (CEQA); BLM ROW Grants and USFS Special Use Permits (FLPMA); CWA Section 404/401 and USACE coordination; ESA Sections 7 and 10; NHPA Section 106 and tribal consultation; Phase I/II ESA; CERCLA; MBTA; Bald and Golden Eagle Protection Act; Coastal Zone Management Act; Farmland Protection Policy Act; and state and local land use permits including Special Use Permits, Conditional Use Permits, 1041 permits, and state utility commission or siting board processes.
  • Manage OpUs and teaming partners preparing permit applications, environmental reports, and regulatory submittals.
  • Monitor permitting progress across active projects, identifying regulatory risks, schedule threats, and strategy adjustments needed to maintain project timelines.

OpU & Teaming Partner Oversight
  • Oversee environmental scope execution from OpUs and teaming partners, managing scope, schedule milestones, change management, and cost accountability; select, onboard, and manage third-party environmental consultants, survey firms, and specialty subconsultants in coordination with the Director of PMO, ensuring performance standards and contractual obligations are consistently met.
  • Establish clear expectations for deliverables, reporting cadence, and quality standards; take corrective action as needed and work with the PMO Director and Quanta Professional Services leadership to assess partner performance and identify improvement opportunities.

Staffing, Workload Planning & Team Leadership
  • Manage staffing levels and workload distribution across the regional environmental services team, proactively identifying resource gaps and working with the Director to address capacity needs.
  • Mentor and develop junior environmental professionals in permitting knowledge, project management, and technical skills; champion a culture of accountability, technical excellence, and continuous improvement.

Quality Oversight & Compliance
  • Ensure all environmental deliverables - including permit applications, survey reports, constraint analyses, LOD packages, and agency correspondence - meet QISG quality standards, client specifications, and regulatory requirements; enforce consistent use of QISG-approved templates and tools and maintain a centralized permitting and deliverables tracker providing real-time visibility into permit status, outstanding submittals, and open conditions.
  • Coordinate with QISG's land rights and construction teams to ensure environmental permitting activities align with acquisition timelines and construction readiness milestones; identify, document, and escalate environmental risks affecting project schedule, budget, or client commitments.

Project Controls Integration & Reporting
  • Collaborate with QISG's project controls team to embed environmental task milestones - including survey windows, permit submittal dates, and agency review timelines - into integrated project schedules, ensuring environmental activities are sequenced and resourced to support construction readiness.
  • Prepare and present regular portfolio-level status reports covering permitting progress, survey status, budget tracking, risk items, and forecast to complete; support the Director in developing program-level metrics and dashboards that provide leadership and clients with visibility into regional environmental performance.

Estimating, Risk Management & Proposal Support
  • Work with the PMO Director to develop project estimates for environmental services scope, including staffing models, consultant cost frameworks, and schedule assumptions reflecting regional regulatory conditions and project complexity; contribute to risk registers identifying environmental risks.
  • Support proposal development by providing regional expertise on environmental approach, permitting strategy, staffing, schedule, and cost inputs.

Dispute Resolution & Operational Liaison
  • Serve as the primary liaison and dispute resolution authority between Quanta construction OpUs, vendors, subcontractors, and teaming partners on environmental scope matters; mediate scope conflicts, operational disputes, and field-level issues to maintain project continuity and protect schedule and budget integrity.
  • Partner with construction leadership, project management, and legal as needed to resolve contractual ambiguities and performance disagreements before they escalate; track recurring dispute patterns and recommend process or contractual changes to reduce repeat occurrences.

What You'll Bring
  • Bachelor's degree in Environmental Science, Ecology, Environmental Planning, Natural Resources, or a closely related field; Master's degree preferred
  • 10+ years of progressive experience in environmental project management with a demonstrated focus on electric transmission or large-scale linear energy infrastructure projects; minimum 3-5 years in a supervisory or team leadership capacity
  • Demonstrated expertise across the front-end environmental project lifecycle for transmission infrastructure: routing and siting studies, GIS constraint mapping, natural and cultural resource surveys, constructability review, and federal and state environmental permitting
  • Deep working knowledge of natural and cultural resource survey methodologies - including biological, avian, botanical, wetland, and cultural resource surveys - and the ability to evaluate survey quality, interpret findings, and integrate results into permitting strategy
  • Comprehensive command of federal and state environmental permitting frameworks applicable to transmission infrastructure, including NEPA, CWA Section 404, ESA Sections 7 and 10, NHPA Section 106, BLM/USFS authorizations, and state and local land use permitting processes
  • Strong project management skills including schedule tracking, risk identification, budget oversight, and the ability to manage multiple concurrent projects across a regional portfolio
  • Proficiency in GIS and Microsoft Office Suite
  • Strong leadership presence with the ability to lead without direct authority, make sound decisions under regulatory and schedule pressure, develop junior team members, and facilitate resolution across OpUs, vendors, and client stakeholders

Travel Requirements
  • Travel: Yes
  • Percent of Time: 30%-50% (regional field travel required to support client engagement, agency meetings, field reconnaissance, and project site coordination)

What You'll Get
QISG Benefits Highlights
  • Competitive Compensation
  • Comprehensive Health Coverage - Multiple Medical, dental & vision plans with 100% preventive care
  • 24/7 telehealth (Teladoc)
  • Employee Assistance Program (EAP)
  • Company-funded HSA and pre-tax savings options
  • 401(k) Retirement Plan
  • No-cost Short- and Long-term Disability
  • Employer-paid basic Life & AD&D Insurance
  • Paid Time off (PTO) and 10 Paid Holidays
  • Paid Parental leave
  • Education Reimbursement and Professional Development
  • Employee discount program and optional insurance offerings:
  • Identity Theft Protection
  • Accident Insurance
  • Voluntary Life (spouse and child)
  • Critical Illness
  • Hospital Indemnity
  • Pet Insurance

Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

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