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Resolution Manager Jobs in Auburn, GA (NOW HIRING)

AIG

Casualty Manager

Atlanta, GA

$122/hr

Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...

The Hartford

Behavioral Health Case Manager

Alpharetta, GA · Hybrid

$74K - $112K/yr

Collaborates with Ability Benefits Manager and other key players (Vocational Rehabilitation, Consultants, Medical Nurse Reviewers, etc.) for proactive movement of the claim to resolution. * Manages ...

Career Certified

Be Seen First

Operations Manager

Alpharetta, GA · On-site

$115K - $130K/yr

Monitor the resolution of customer inquiries and technical issues, ensuring timely responses within ... Address and manage chargeback resolution processes. Operational Execution * Support execution of go ...

QTS Realty Trust , Inc.

Client Support Specialist

Duluth, GA · On-site

$16.50 - $22.25/hr

... resolution. * Manage the customer termination process by coordinating with customers and internal stakeholders to ensure accurate documentation, validate services and contractual obligations ...

QTS Realty Trust, Inc.

Client Support Specialist

Duluth, GA · On-site

$16.50 - $22.25/hr

... resolution. * Manage the customer termination process by coordinating with customers and internal stakeholders to ensure accurate documentation, validate services and contractual obligations ...

QTS Data Centers

Client Support Specialist

Duluth, GA · On-site

$16.50 - $22.25/hr

... resolution. * Manage the customer termination process by coordinating with customers and internal stakeholders to ensure accurate documentation, validate services and contractual obligations ...

Career Certified

Operations Manager MCL

Alpharetta, GA · On-site

$115K - $130K/yr

Monitor the resolution of customer inquiries and technical issues, ensuring timely responses within ... Address and manage chargeback resolution processes. Operational Execution * Support execution of go ...

Berkley

SIU Support Specialist

Lawrenceville, GA · On-site

Coordinates with SIU and Claims staff to support effective and efficient case resolution. * Manages sensitive and confidential information with discretion and sound judgment. * Balances independent ...

Berkley

SIU Support Specialist

Lawrenceville, GA · On-site

Escalates suspicious activity to SIU leadership for review and follow-up. * Coordinates with SIU and Claims staff to support effective and efficient case resolution. * Manages sensitive and ...

The Davis Companies

Customer Support Specialist

Buford, GA · On-site

$16.50 - $22/hr

Document customer interactions and maintain detailed records in company systems * Follow up with customers to ensure satisfaction and successful resolution * Manage multiple priorities while handling ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What cities near Auburn, GA are hiring for Resolution Manager jobs?

Cities near Auburn, GA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Auburn, GA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Senior Design Coordinator

Atlanta, GA

Holder Construction
Construction • 1 - 5K employees

9.1

Company rating: 9.1 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about Holder Constructionexternal

Full-time

Re-posted 17 days ago

Job description

About the Role

We are looking for a Senior Design Coordinator to join our PDS team in our Atlanta, GA office. This is a full-time, in-person position.

Key Responsibilities

  • Coordinate design processes for complex Mission Critical commercial projects.
  • Facilitate integration between design and construction teams.
  • Review and interpret construction drawings and specifications, especially MEP disciplines.
  • Conduct cross-discipline design quality reviews.
  • Assess design document status by phase and project needs.
  • Identify and address design and engineering challenges.
  • Collaborate with owners, designers, engineers, and subcontractors for issue resolution.
  • Manage deadlines, maintain files, and provide reporting.
  • Coach and mentor junior associates.

Qualifications

Required:

  • Bachelor's degree in architecture, engineering, construction management, or a related field.
  • 5-8+ years of experience in an architectural, engineering, or construction position.
  • Experience managing complex Mission Critical commercial projects.
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Excellent verbal and written communication skills.
  • Ability to read and interpret construction drawings and specifications.
  • Highly organized, detail-oriented, and able to manage multiple priorities.
  • Strong ethical standards and ability to have difficult conversations professionally.
  • Ability to work collaboratively and independently.

Preferred:

  • Experience in Data Center and Mission Critical facilities.
  • Experience with contract documents and various project delivery methods.
  • Experience coaching and mentoring junior team members.
  • Ability to innovate and adapt to new technology.
  • Open to additional responsibilities as the role and department evolve.

What Holder Construction employees say

Pay

Benefits

Hours and flexibility

Workplace

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