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Resolution Manager Jobs in Montana (NOW HIRING)

EDB

Principal Customer Success Manager

Helena, MT · On-site

... resolution. You will serve as your customers' EDB trusted advisor. EXPECT to collaborate with other ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn

RAM Partners, LLC

Property Manager

Bozeman, MT · On-site

$80K - $85K/yr

... with resolution * Perform required reporting and administrative tasks with a high attention to ... Montana Property Manager license required * 1-2 years experience as Property Manager * Industry ...

RAM Partners, LLC

Property Manager

Bozeman, MT · On-site

$80K - $85K/yr

... with resolution * Perform required reporting and administrative tasks with a high attention to ... Montana Property Manager license required * 1-2 years experience as Property Manager * Industry ...

Pearson

Advanced Associate, Customer Service

Helena, MT · On-site

$13.75 - $19/hr

This role partners with Program Managers, supports client and candidate issue resolution, manages work requests, and helps improve Client Services operations. This is a hands-on operations role for ...

New

Jet's Pizza

Part Time Shift Manager

Bozeman, MT · On-site

$18.50 - $19.50/hr

... resolution and guest recovery * Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service * Partners with the restaurant manager in using management information ...

Qdoba

Part Time Shift Manager

Great Falls, MT · On-site

$20 - $21/hr

... resolution and guest recovery * Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service * Partners with the restaurant manager in using management information ...

TWO MEN AND A TRUCK®

Move Manager

Billings, MT

$22 - $26/hr

Move Manager TWO MEN AND A TRUCK - Billings, MT The Move Manager is responsible for overseeing the ... and damage resolution processes as necessary · Responsible for being an "on-call" emergency ...

Qdoba

Pm Shift Manager

Great Falls, MT · On-site

$20 - $21/hr

... resolution and guest recovery * Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service * Partners with the restaurant manager in using management information ...

Jet's Pizza

AM Shift Manager

Bozeman, MT

$19.50 - $20/hr

... resolution and guest recovery * Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service * Partners with the restaurant manager in using management information ...

Jet's Pizza

AM Shift Manager

Bozeman, MT · On-site

$19.50 - $20/hr

... resolution and guest recovery * Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service * Partners with the restaurant manager in using management information ...

Jet's Pizza

Part Time Shift Manager

Bozeman, MT · On-site

$18.50 - $19.50/hr

... resolution and guest recovery * Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service * Partners with the restaurant manager in using management information ...

Hardee's - Billings, MT

General Manager

Billings, MT · On-site

... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...

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Showing results 41-60

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Montana

Resolution Manager information

See Montana salary details

$22.7K

$62.6K

$119.6K

How much do resolution manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for resolution manager in Montana is $62,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,014.00 and $76,029.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Montana?

For Resolution Manager jobs in Montana, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Montana look for?

The top searched job categories for Resolution Manager jobs in Montana are:

What cities in Montana are hiring for Resolution Manager jobs?

Cities in Montana with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Montana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,584 per year, or $30.1 per hour.

Guest Service Manager - Country Inn & Suites Bozeman

Ignite Hotels

Bozeman, MT • On-site

$23 - $25/hr

Full-time

Medical, PTO

Posted 24 days ago

Job description

Front Office Manager

This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.

About the Role

The Front Office Manager leads the front desk team and oversees daily guest service operations. This role ensures strong service recovery, compliance with brand standards, and smooth front office operations.

Essential Functions

  • Lead daily front desk operations, including guest arrivals, departures, and service recovery.

  • Train, coach, and develop front office team members to deliver excellent guest service.

  • Maintain brand, product, and service standards at the front desk and lobby.

  • Create and manage front desk schedules to meet business needs and labor targets.

  • Monitor guest satisfaction scores and support action plans to improve performance.

  • Handle escalated guest concerns professionally and ensure timely resolution.

  • Ensure compliance with hotel policies, procedures, and safety standards.

  • Partner with housekeeping, maintenance, and sales to support seamless guest experiences.

  • Maintain accurate cash handling, night audit support, and front office reporting.

  • Conduct regular inspections of the lobby, front desk, and public areas for cleanliness and appearance.

  • Support promotions, local marketing efforts, and guest loyalty initiatives.

  • Perform other duties as assigned to support front office operations.

This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.


Qualifications

Experience

  • Minimum 2–3 years of hotel front desk or guest services experience; supervisory experience preferred.

  • Experience with PMS systems (Opera, Hotel Key, Choice Advantage, or similar) preferred.

Education

  • High school diploma or GED required; hospitality or business coursework preferred.

Skills & Abilities

  • Strong leadership, coaching, and team engagement skills.

  • Excellent guest recovery and conflict-resolution abilities.

  • Strong organizational skills with the ability to multitask in a fast-paced environment.

  • Proficient in Microsoft Office and electronic scheduling/email systems.

  • Professional communication skills and positive, service-focused attitude.

Availability

  • Scheduling may include evenings, weekends, and holidays based on operational needs.

Physical Requirements

  • Ability to stand for extended periods, walk the property, and lift up to 50 pounds as needed.

Work Environment

This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.

Reports To: General Manager and/or other designated Company leadership

Employment & Equal Opportunity

Employment is governed by applicable state and federal law.

Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.

Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.

The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.