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Resolution Manager Jobs in Great Falls, MT (NOW HIRING)

Qdoba

Shift Manager

Great Falls, MT · On-site

$20 - $21/hr

... resolution and guest recovery * Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service * Partners with the restaurant manager in using management information ...

Hardee's - 3401

General Manager

Great Falls, MT · On-site

$50 - $70/hr

Strong conflict resolution skills. * High sense of urgency. * Self-motivated. * Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? * Competitive Salary and ...

New

Qdoba

Part Time Shift Manager

Great Falls, MT · On-site

$20 - $21/hr

... resolution and guest recovery * Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service * Partners with the restaurant manager in using management information ...

Qdoba

Pm Shift Manager

Great Falls, MT · On-site

$20 - $21/hr

... resolution and guest recovery * Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service * Partners with the restaurant manager in using management information ...

Hardee's

General Manager

Great Falls, MT · On-site

... resolution skills. • High sense of urgency. • Self-motivated. • Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? • Competitive Salary and aggressive ...

Sonic Drive-In

General Manager

Great Falls, MT · On-site

As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...

Town Pump

HOTEL GENERAL MANAGER

Great Falls, MT · On-site

... resolution, discipline, and termination of team members as required. * oversee department ... with revenue managers to achieve hotel financial objectives, and meet KPI (Key Performance ...

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Resolution Manager information

See Great Falls, MT salary details

$23.1K

$63.7K

$121.7K

How much do resolution manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for resolution manager in Great Falls, MT is $63,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,683.00 and $77,366.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Great Falls, MT as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $63,685 per year, or $30.6 per hour.

Shift Manager

Qdoba Great Falls Montana 3034

Great Falls, MT • On-site

$20 - $21/hr

Full-time

Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Base pay $17 to $18 per hour + $3 an hour in tips


FLEXIBLE SCHEDULES | EMPLOYEE MEALS | PAID TIME OFF | INSURANCE (HEATH/VISION/DENTAL) | 401K PROGRAM W/MATCHING 

If you're a positive, burrito-loving, high performer and a born leader, then we want to talk to you! As the Restaurant Manager, you'll enjoy the following work-related perks: uniforms provided, paid vacation days, 401K, free meals, and advancement opportunities. 

POSITION SUMMARY: 
  • The Shift Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. 
  • Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. 
  • Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements: 
  • Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed Identifies and develops internal candidates for Shift Manager positions 
  • Treats employees with respect and dignity and regularly recognizes and rewards employees 
  • Complies with all state and federal labor laws and regulations 
  • Manages daily activities to achieve excellence in restaurant operational performance 
  • Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience 
  • Reviews practices and modifies as needed to continuously improve the guest experience Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery 
  • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service 
  • Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance Identifies trends and implements action plans for improvement 
  • Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth 
  • Considers cost/benefit impact of financial decisions and works to protect the brand 
  • Monitors costs and adherence to budget and restaurant goals 
  • The Shift Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development. 

At Qdoba, we bring flavor to peoples’ lives. This means we highly value the diversity, and flavor, our employees bring to the table. 

REASONABLE ACCOMMODATION: QDOBA will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.