ZipRecruiter

Log In

1

Resolution Associate Jobs in Rochester, NY (NOW HIRING)

DXL Group

Retail Sales Associate, Key Holder

Rochester, NY · On-site

$17 - $22.35/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. APPLY NOW AND ...

DXL

Retail Sales Associate, Key Holder

Rochester, NY

$22.35/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. APPLY NOW AND ...

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

Customer Service Associate The Customer Service Associate provides customer service that is above ... Responsible for first contact resolution and the customer interaction experience within the ...

L3HHCM20

Associate, Quality Engineering

Rochester, NY · On-site

$73K - $135K/yr

Associate, Quality Engineering Job Code: 38910 Job Location: Rochester NY Job Schedule: 9/80 ... resolution of nonconformances to ensure compliant product introduction and production readiness.

chicosfas

Sales Associate - Chico's

Pittsford, NY · On-site

$16 - $20/hr

The Sales Associate is responsible for supporting Management in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

chicosfas

Sales Associate - Chico's

Pittsford, NY

$16 - $20/hr

The Sales Associate is responsible for supporting Management in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

Chico's FAS, Inc.

Sales Associate - Soma

Victor, NY · On-site

$16 - $19.40/hr

The Sales Associate is responsible for supporting Management in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

Chico's FAS, Inc.

Sales Associate - Chico's

Rochester, NY · On-site

$16 - $20/hr

The Sales Associate is responsible for supporting Management in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

previous pagenext page

Showing results 21-40

All JobsResolution Associate JobsResolution Associate Jobs in Rochester, NY

Resolution Associate information

See Rochester, NY salary details

$10

$17

$21

How much do resolution associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for resolution associate in Rochester, NY is $17.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Rochester, NY are hiring for Resolution Associate jobs? Cities near Rochester, NY with the most Resolution Associate job openings:
Resolution Associate jobs near you

Access Associate-Senior

Rochester Regional Health

Rochester, NY • On-site

$18 - $21/hr

Part-time

Re-posted 11 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

STATUS: Per diem
JOB TITLE: Access Associate - Senior
DEPARTMENT: Support Services
LOCATION: Spine Center -2655 Ridgeway Avenue Suite 440 Rochester, NY 14626
SCHEDULE: Days, Mon- Fri shift varies between 7:30am-4:00pm or 8:00am-4:30pm
SUMMARY
While performing in the role of an Access Associate, provides knowledge, expertise and guidance to a team of access associates. In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
RESPONSIBILITIES
Within the senior capacity:
  • Applies mastery of skills in area of specialization
  • Provides guidance and general oversight to less experienced employees; may train new employees.
  • Duties and tasks reflect substantial variety and complexity.
  • Serves as a resource to others in the resolution of complex issues, patient cases, or technical skills.
  • Provides knowledge, expertise and guidance to a team of access associates to ensure the following duties are completed timely and accurately while meeting regulatory standards.
  • Manages incoming calls while providing necessary information.
  • Greeting of patients and/or their representatives and providing direction as needed.
  • Scheduling and/or prescheduling patient transportation as needed
  • Registering and/or pre-registering patient visits.
  • Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy. (meet and greet)
  • Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
  • Verification of insurance eligibility/coverage and obtaining necessary precertification's/authorizations when applicable.
  • Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
  • Reviews charges in charge review WQs for completeness and accuracy.
  • Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
  • Communication with external customers such as but not limited to; payers, physician offices and other departments.
  • Performs other duties as assigned.

REQUIRED QUALIFICATIONS
  • NA

PREFERRED QUALIFICATIONS
  • Associate degree
    3 years related work experience in a healthcare or customer service setting
  • Basic computer skills, excellent customer service and communication skills highly desired.
  • Bilingual

EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$18.00 - $21.00
CITY:
Rochester
POSTAL CODE:
14626
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

What Rochester Regional Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply