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Resolution Associate Jobs in Pikesville, MD (NOW HIRING)

Raymond James

Customer Service Associate - NWPS

Towson, MD · On-site

$45K - $50K/yr

... resolution and document processing. Performs routine tasks in accordance with established ... At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver ...

Canton Car Wash

Sales Associate

Towson, MD · On-site

$16 - $19/hr

... Associates for our new Towson location. This position is an important part of our customer ... Serve as a point of contact for customer complaints and facilitate a resolution when possible in a ...

Towson Car Wash LLC

Sales Associate

Towson, MD · On-site

$16 - $21/hr

... Associates for our new Towson location. This position is an important part of our customer ... Serve as a point of contact for customer complaints and facilitate a resolution when possible in a ...

Cash America Pawn

Retail Sales Associate- 0089

Wheaton, MD · On-site

$17.65 - $20.75/hr

A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and ...

FirstCash, Inc.

Retail Sales Associate - 0089

Wheaton, MD · On-site

$17.65 - $20.75/hr

A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and ...

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Resolution Associate information

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How much do resolution associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resolution associate in Pikesville, MD is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $17.93 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Pikesville, MD are hiring for Resolution Associate jobs? Cities near Pikesville, MD with the most Resolution Associate job openings:
Resolution Associate jobs near you

Customer Service Associate - NWPS

Raymond James Financial, Inc.

Towson, MD • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Job Description Summary
Under general supervision, provides exceptional customer service and support for plan participants in 401(k), 403(b), and other qualified retirement plans. Utilizes knowledge and experience to educate participants on their retirement accounts, plan features, and available options, while assisting with problem resolution and document processing. Performs routine tasks in accordance with established procedures and exercises sound judgment in handling non-routine inquiries and service requests. Receives general guidance while maintaining responsibility for delivering accurate information and high-quality participant experience.
Job Description
Essential Duties and Responsibilities
  • Answer inbound calls
  • Provide exceptional customer service information regarding 401(k), 403(b) or other qualified plans
  • Educate participants about their retirement account and features
  • Perform data entry and other administrative tasks

Knowledge, Skills, and Abilities
Knowledge of:
  • 401(k) or other qualified retirement plans preferred, but not required
  • Microsoft Office Suite with demonstrated proficiency in Excel, Word, Outlook, and PowerPoint
  • Salesforce preferred, but not required

Skill in:
  • Clear, concise, and professional verbal and written communication
  • Bilingual written and verbal communication (Spanish/English) preferred but not required

Ability to:
  • Multitask and manage priorities effectively
  • Solve problems and make sound decisions
  • Demonstrate initiative and a proactive approach
  • Adapt to change in a dynamic environment
  • Maintain quality and accountability for results

Educational/Previous Experience Requirements
  • High School Degree or equivalent

OR
  • Any equivalent combination of education, experience and/or training approved by Human Resources.

Education
Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance
Work Experience
General Experience - 0 to 3 months
Certifications
Salary Range
$45,000.00-$50,003.20
Travel
Less than 25%
Workstyle
Hybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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