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Resolution Associate Jobs in Pikesville, MD (NOW HIRING)

Aerotek

Business Operations Associate

Hanover, MD

$21.63/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer ... Buildingcustomer relationships, conflict resolution, professionalism, detail oriented, strong ...

DXL

Retail Sales Associate, Key Holder

Arnold, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Crownsville, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Pasadena, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Crofton, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Glen Burnie, MD · On-site

$16.92/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Annapolis, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Glen Burnie, MD · On-site

$16.92/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Gambrills, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Pasadena, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Gibson Island, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Severna Park, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

DXL

Retail Sales Associate, Key Holder

Millersville, MD · On-site

$17.51/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. All associates are ...

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All JobsResolution Associate JobsResolution Associate Jobs in Pikesville, MD

Resolution Associate information

See Pikesville, MD salary details

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How much do resolution associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resolution associate in Pikesville, MD is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $17.93 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Pikesville, MD are hiring for Resolution Associate jobs? Cities near Pikesville, MD with the most Resolution Associate job openings:
Resolution Associate jobs near you

Business Operations Associate

Aerotek

Hanover, MD

$21.63/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Overview

Aerotek Corporate has an opening for a Business Operations Associate at the corporate office in Hanover, MD.

Compensation

Hourly - $21.63 (annualized at $45,000) non-negotiable

Bonus - up to $1,000 per quarter

Department: Operations Support GroupReports to: Business Operations Supervisor

Scope of Position:The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient in the managementand collection of customer accounts receivable as well as contractor payroll. Qualities include: Buildingcustomer relationships, conflict resolution, professionalism, detail oriented, strong follow-up and multi-taskingskills, the ability to use independent judgment and function in an open environment, and the ability to adapt tochanges in the workplace.

Essential Functions of the Business Operations Associate: Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues Making routine welcome and maintenance calls to clients Manage total accounts receivable with an Aging in excess of $3.5 M Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc. Responsible for gathering the necessary data to assist Management with account specific decisions Auditing account specific reports to ensure accurate billing and client specific information Adjusting and auditing contractor payroll and billing using InfoPath**specific job functions are dependent on team alignment within the department

Qualifications: 2-3 years of relevant experience or college degree Proficient in Microsoft Office (Excel and Word a must) Strong organizational and analytical abilities Strong communication skills and work ethic Goal driven with problem solving skills Ability to work independently and as a team player

Per Pay Transparency Acts: The range for this position is $45,000 - $56,000 + bonus potential of $4,000

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Tuition Assistance
  • Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors."

Employment Type: OTHER

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