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Resolution Associate Jobs in Philadelphia, PA (NOW HIRING)

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Litigation Associate (DE)

Wilmington, DE

$230K - $360K/yr

Litigation Associate Based in Wilmington, DE, we are a sophisticated and dynamic law firm known for ... Handle sophisticated commercial litigation matters from inception through resolution including ...

EL1 Sports

Front Desk Associate

Conshohocken, PA · On-site

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

EL1 Sports

Front Desk Associate

Newtown Square, PA · On-site

$19/hr

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

EL1 Sports

Front Desk Associate

Newtown Square, PA · On-site

$13.50 - $17.25/hr

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

EL1 Sports

Front Desk Associate

Conshohocken, PA · On-site

$18 - $20/hr

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

EL1 Sports

Front Desk Associate

Newtown Square, PA · On-site

$19/hr

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

EL1 Sports

Front Desk Associate

Conshohocken, PA · On-site

$18 - $20/hr

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

Weltmann Lighting, LLC

Associate Attorney

Philadelphia, PA · On-site

$92K - $132K/yr

The Associate Attorney achieves resolution of client issues through routine negotiation and/or litigation requiring fundamental legal knowledge and experience, and practices other phases of law on ...

WW&R

Associate Attorney

Philadelphia, PA · On-site

$92K - $132K/yr

The Associate Attorney achieves resolution of client issues through routine negotiation and/or litigation requiring fundamental legal knowledge and experience, and practices other phases of law on ...

Express

Sales Associate

Philadelphia, PA · On-site

$13.25 - $18/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Philadelphia, PA · On-site

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Philadelphia, PA · On-site

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

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All JobsResolution Associate JobsResolution Associate Jobs in Philadelphia, PA

Resolution Associate information

See Philadelphia, PA salary details

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How much do resolution associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for resolution associate in Philadelphia, PA is $17.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $18.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Philadelphia, PA? The most popular types of Resolution jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Resolution Associate jobs? Cities near Philadelphia, PA with the most Resolution Associate job openings:
Resolution Associate jobs near you

Senior Provider Partnership Associate

Independence Blue Cross

Philadelphia, PA • On-site

Other

Re-posted 7 days ago

Independence Blue Cross rating

8.6

Company rating: 8.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

88th of 304 rated insurance

Job description

Senior Provider Partnership Associate

The Provider Network Services Senior Provider Partnership Associate supports Integrated Delivery Health Systems (IDS) and community providers including but not limited to primary care physicians, specialists, ancillary, behavioral health, and institutional providers in Pennsylvania and Delaware. Independently researches, analyzes, and addresses provider issues and concerns to achieve expected goals/outcomes within the set timeframes. Proactively educates providers on new initiatives and policy changes that impact their claims payments, including outreach for UM Vendor Management Programs. Establishes and maintains professional and effective relationships between IBC and network providers to continually improve provider satisfaction. Ensures the resolution to issues related to complex claims payment, provider data file maintenance, Quality Incentive Payments (QIPS), capitation, and medical policy. Maintains and updates the appropriate tracking issues database with current statuses and next steps. Collaborates with other departments within the organization to assist with resolution of complex provider issues.

1. The candidate must have a bachelor's degree or equivalent work experience.

2. Minimum five years' progressive experience in a health-care related organization is required, with experience in Provider Networks, Contracting, Claims Processing or Managed Care Operations strongly preferred.

3. Knowledge of professional billing requirements, reimbursement methodology, IBC/AmeriHealth products, medical policy, and benefits.

4. Proficiency with Outlook, Word, Access, and Excel (including pivot tables, filters, and formulas).

5. Experience using multiple IBC systems and the suite of enGen applications including but not limited to: INSINQ, OCWA, OSCAR, HRP, Aerial, OneHub, Provider Profiles, and PGRS.

6. Proven ability to conduct educational programs using a multi-media approach to small and large groups.

7. Prior experience in a service-oriented role strongly preferred.

8. The candidate must be self-motivated with strong interpersonal, analytical, problem-solving, organizational, time management, and written and verbal communications skills.

9. Ability to independently manage multiple priorities with varying levels of complexity and customer expectations to a successful conclusion with limited supervision is essential, as is the ability to interact effectively with all levels of management, including medical directors.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

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