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Resolution Associate Jobs in New York, NY (NOW HIRING)

Eden Rose

Commercial Litigation Associate

Manhattan, NY · On-site

$225K - $325K/yr

Commercial Litigation Associate Location: Boston, MA or New York, NY Basic Salary Range: $225,000 ... Overseeing and coordinating critical stages of dispute resolution proceedings, ensuring effective ...

Morrison Mahoney LLP

Associate Attorney

Manhattan, NY · On-site

$130K - $185K/yr

ASSOCIATE ATTORNEY (Transportation) - HybridMorrison Mahoney LLP is seeking a full-time Associate ... You will manage your own caseload from inception through resolution, drafting pleadings, motions ...

Morrison Mahoney LLP

Associate Attorney

Manhattan, NY · On-site

$130K - $185K/yr

ASSOCIATE ATTORNEY (Transportation) - Hybrid Morrison Mahoney LLP is seeking a full-time Associate ... You will manage your own caseload from inception through resolution, drafting pleadings, motions ...

Gartner

VP, Associate Support & Digital Experience

Stamford, CT · On-site

$18.25 - $23.50/hr

Close process gaps between tiers, drive shift-left of resolution toward Tier 1 through knowledge ... That's why we hire associates with the intellectual curiosity, energy and drive to want to make a ...

Gartner

VP, Associate Support & Digital Experience

Stamford, CT · On-site

$18.25 - $23.50/hr

Close process gaps between tiers, drive shift-left of resolution toward Tier 1 through knowledge ... That's why we hire associates with the intellectual curiosity, energy and drive to want to make a ...

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Resolution Associate information

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How much do resolution associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for resolution associate in New York, NY is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $20.24 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What are the most commonly searched types of Resolution jobs in New York, NY?

The most popular types of Resolution jobs in New York, NY are:

What cities near New York, NY are hiring for Resolution Associate jobs?

Cities near New York, NY with the most Resolution Associate job openings:

Resolution Associate jobs near you

Corporate Treasury - Resolution and Recovery Financial Analytics - Capital, Associate

JP Morgan Chase

Manhattan, NY • On-site

Full-time

Medical, Retirement

Re-posted 28 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

Join JPMorganChase's Corporate Treasury Resolution and Recovery Financial Analytics team as an Associate and contribute to critical capital analytics supporting the firm's regulatory planning under the Dodd-Frank Act. This role offers a unique opportunity to build expertise in Resolution and Recovery Plans while working closely with senior leaders, regulators, and cross-functional teams. You'll develop strong analytical and presentation skills in a fast-paced, collaborative environment that values innovation and precision. With clear paths for career growth and mobility, this position is ideal for detail-oriented financial professionals eager to make a meaningful impact and advance their careers within a leading global financial institution.

As an Associate in the Corporate Treasury Resolution and Recovery Financial Analytics team, you will be responsible for assisting on a variety of key deliverables in support of the production, analysis, maintenance and continued enhancement of firmwide capital analytics and reporting initiatives, in direct support of Resolution and Recovery planning. The Dodd-Frank Act requires large, systemically important financial institutions like JPMorgan Chase to submit Board-approved Resolution and Recovery Plans (a.k.a. Living Wills) to US regulators annually. Recovery Plans must demonstrate how the firm would recover if it were to experience significant decreases in capital and liquidity due to a severe, crisis event. Resolution Plans must demonstrate how JPM would be resolved in an orderly way (i.e., without causing a major market disruption), if the company ever became bankrupt. 

Job Responsibilities:

  • Conduct firmwide and legal entity specific Resolution and Recovery capital stress testing, analyze capital impacts and identify potential capital risks 
  • Support the production of pro forma financial statements including balance sheet, income statement, and capital metrics (e.g. risk-weighted assets) to form the basis of the capital analytics
  • Produce high quality and well-structured presentations and ad-hoc analyses for Senior Management and the Board of Directors, Regulatory Agencies, and other key stakeholders
  • Present relevant information and capital analytics to stakeholders including senior management
  • Drive end-to-end work streams in a fast-paced, results-driven environment
  • Develop and maintain a strong understanding of JPMorgan Chase's regulatory capital requirements, analysis, and processes related to Recovery and Resolution planning.
  • Collaborate with Lines of Business and other stakeholders to ensure complete and accurate analysis in Resolution and Recovery plans
  • Ensure deliverables are in compliance with evolving regulatory requirements related to capital, specifically around Resolution and Recovery planning
  • Support initiatives to continually improve and enhance existing processes including technological improvements
  • Provide guidance and consult with internal stakeholders on Resolution and Recovery initiatives in other jurisdictions, including responding to local regulatory requests 

Required Qualifications, Capabilities, and Skills:

  • Minimum 3 years of financial services experience ideally in Corporate Finance, Controllers, Capital Management or Risk Management
  • Bachelor's Degree required, in Finance, Accounting, or Economics, with knowledge of balance sheet, income statement and basic accounting concepts, and experience with regulatory capital
  • Strong qualitative and quantitative analytical skills, with emphasis on financial statement analysis and calculation of regulatory capital metrics, with attention to detail
  • Ability to operate in a fast-paced environment with a high level of scrutiny and be able to interact effectively with the various stakeholders
  • Excellent presentation and communication skills; able to succinctly convey complex results and collaborate effectively across lines of business, legal entities, and regions
  • Ability to work independently with minimal oversight, as well as collaboratively within a team, able to work under pressure, prioritize multiple tasks and bring tasks to closure
  • Proficiency in Microsoft Office including Power Point and Excel; experience with VBA, scripting languages (such as Python), Tableau and Databricks 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

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