Resolution Associate Jobs in Dunedin, FL (NOW HIRING)

Consumer Protection Investigator (Dispute Resolution)

Location: Pinellas County Justice Center, 14250 49th St. N., Suite 1000, Rm. 2, Clearwater, FL 33762

Schedule: Hybrid remote work after initial training

This position typically starts at the minimum of the salary range but offers a defined career ladder with opportunities for advancement. 

If you're passionate about advocacy, problem-solving, and making a meaningful difference in your community, this is your opportunity to be part of a team that truly makes an impact.

In today's ever-changing consumer marketplace, the Pinellas County Consumer Protection Team is dedicated to Protecting, Regulating, Investigating, and Educating. We're looking for a skilled professional to join our team in a specialized investigative role within our Dispute Resolution Section, focused on fair outcomes for consumers and accountability for businesses.

What Would You Do?

• Prepare written reports.
• Conduct informal mediations to assist parties in reaching a resolution.
• Case management - ability to organize multiple/complicated cases.
• Write warnings and citations for ordinance violations.
• Negotiates with business or their legal counsel on behalf of consumers to achieve equitable resolutions of consumer business problems.
• Initiates informal hearings with businesses or their legal counsel and prepares agreements reflecting assurances of compliance.
• Performs other related job duties as assigned.

What Do You Need To Have?

Experience/Education - professional, technical, or administrative experience in law enforcement, criminal justice, public administration, government, business or related field.

• Minimum 4 years of experience as described above; or
• Associate degree with major course work in law enforcement, criminal justice, public administration, government, business administration or related field and 2 years' experience as described above; or
• Bachelor's degree with major course work in law enforcement, criminal justice, public administration, government, business administration or related field; or
• An equivalent combination of education, training, and/or experience.

Special Qualifications: 

• Complete and satisfy background checks and fingerprinting as required by the County, FDLE, or FBI.
• This position is required to work occasional evenings, Saturday and Sunday hours.
• Possession and maintenance of a valid State of Florida Driver's License upon hire with eligibility based upon evaluation of a Motor Vehicle Administration (MVA) driving report.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Highly Desirable:

• Florida Supreme Court Certified County Mediator.

Knowledge, Skills, and Abilities:

• Knowledge of legal documents, legal principles of investigations, and investigative techniques.
• Skill in making informative and entertaining speeches and presentations to the general public, law enforcement and regulatory agency personnel, and County Boards.
• Ability to objectively review facts, remain objective, be flexible, and judge cases on their merits and arguments.
• Ability to interview and interrogate, gather, and evaluate evidence, and research legal documents.
• Ability to initiate and carry out extensive contact with the general public and to present, under difficult circumstances, an attitude of diplomacy, impartiality, sympathy, and sound judgment.
• Ability to prepare and present oral and written reports in an accurate, concise, and grammatically correct manner.
• Ability to use Microsoft Office Word, Excel, and various computer applications and online resources.

Our Benefits Rank Among The Top In The Area!

• Our benefits rank among the top in the area! Check it out!
• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want to Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link. 

Consumer Protection Investigator 1