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Resolution Associate Jobs in Augusta, GA (NOW HIRING)

Augusta Marriott

Housekeeping Supervisor

Augusta, GA · On-site

$18 - $20/hr

This position supports daily housekeeping operations, associate training and performance, cost ... Ensure proper key control, lost-and-found procedures, and guest issue resolution. * Review ...

Augusta Marriott

At Your Service Agent

Augusta, GA · On-site

$15/hr

Responsible for answering calls, record guests request and pursue the issue to a resolution ... Ability to communicate with all managers, supervisors and fellow associates * Ability to handle ...

Stonebridge Companies

Guest Services Supervisor

Aiken, SC · On-site

$24 - $25/hr

... problem resolution. * Communicates with the Engineering Department regarding any maintenance ... Associate demonstrates a high QUALITY of work: * Demonstrates accuracy and thoroughness. * Monitors ...

Snap-on

Outside Sales Representative

Augusta, GA · On-site

$75K - $120K/yr

Generate and expedite the resolution of customer concerns with professional courtesy and ... Associate purchase programs with key vendors and suppliers This is intended to summarize the type ...

Snap-on Inc

Outside Sales Representative

Blythe, GA · On-site

$75K - $120K/yr

Generate and expedite the resolution of customer concerns with professional courtesy and ... Associate purchase programs with key vendors and suppliers This is intended to summarize the type ...

Snap-on Inc

Outside Sales Representative

Blythe, GA · On-site

$75K - $120K/yr

Generate and expedite the resolution of customer concerns with professional courtesy and ... Associate purchase programs with key vendors and suppliers This is intended to summarize the type ...

Snap-on Inc

Outside Sales Representative

Blythe, GA · On-site

$75K - $120K/yr

Generate and expedite the resolution of customer concerns with professional courtesy and ... Associate purchase programs with key vendors and suppliers This is intended to summarize the type ...

chicosfas

Sales Lead - Soma

Augusta, GA

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

chicosfas

Sales Lead - Chico's

Augusta, GA

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

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Resolution Associate information

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How much do resolution associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for resolution associate in Augusta, GA is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Augusta, GA? The most popular types of Resolution jobs in Augusta, GA are:
What cities near Augusta, GA are hiring for Resolution Associate jobs? Cities near Augusta, GA with the most Resolution Associate job openings:
Resolution Associate jobs near you

Housekeeping Supervisor

Augusta Marriott

Augusta, GA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

| Position Title: | Housekeeping Supervisor
| Department: | Housekeeping
| Reports to: | Executive Housekeeper
| Status: | Hourly, Non-Exempt
Duties & Responsibilities
The Housekeeping Supervisor plays a critical role in achieving departmental goals and maintaining hotel cleanliness, service, and brand standards. This position supports daily housekeeping operations, associate training and performance, cost controls, and interdepartmental coordination to ensure an exceptional guest experience.
Key Responsibilities
  • Oversee day-to-day housekeeping operations, including guest rooms, public areas, laundry, storage, and back-of-house areas.
  • Maintain hotel-wide cleanliness and brand standards in coordination with Front Office and Engineering.
  • Supervise, train, and retrain housekeeping associates on cleaning procedures, equipment, chemical usage, safety, and SOP compliance.
  • Conduct routine inspections, complete reports, and ensure corrective actions are implemented.
  • Manage schedules, control overtime, and support labor and budget objectives.
  • Monitor linen, guest supplies, and inventory levels; conduct required inventories per SOP.
  • Ensure proper key control, lost-and-found procedures, and guest issue resolution.
  • Review operating statements and address variances, shortages, or overages.
  • Support preventive maintenance programs and work closely with Engineering on room and equipment readiness.
  • Assume full departmental responsibility in the absence of the Executive Housekeeper.
  • Respond to guest concerns promptly and professionally.
  • Perform additional duties or special projects as assigned by management.

Qualifications & Requirements
  • Prior housekeeping supervisory experience preferred.
  • Working knowledge of housekeeping equipment, chemicals, and preventive maintenance practices.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems.
  • Ability to prepare reports, schedules, and basic documentation electronically.
  • Strong organizational, leadership, and communication skills.
  • Ability to work flexible schedules, including all shifts, weekends, holidays, and emergency situations.
  • Commitment to safety, cleanliness, associate hygiene, and professional appearance standards.

Essential Functions
  • Ability to verbally communicate effectively with guests and co-workers.
  • Prolonged periods of standing and/or walking.
  • Ability to visually check work, work area, and hotel space.
  • Minimum lifting of 30 pounds.

Other Requirements
  • Knowledge of English and local language
  • Ability to deal with the public in a professional and courteous manner
  • Ability to communicate with all managers, supervisors and fellow associates
  • Ability to handle conflict situations in a professional manner
  • Be well groomed and conform to the hotel's dress code

Safety Awareness
Maintain safety by adhering to safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. Ensures the kitchen meets all safety standards.
Notice:
ARLLC, operating as Augusta Marriott at the Convention Center, function seven days a week, twenty-four hours a day. You as an associate must realize this fact and be aware that at times, it may be necessary to move you from your accustomed shift, as business demands. In addition, you understand that business determines the amount of hours you work, and that some weeks may be scheduled for less than forty hours, and on other weeks you may be scheduled to work more than forty hours per week.
Compensation: $18.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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