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Resolution Associate Jobs in Augusta, GA (NOW HIRING)

Unisys Corporation

Sr Service Desk Agent

Augusta, GA · On-site

Keep customer aware of resolution steps - if ticket needs to be dispatched * Follow up Service ... Associate's degree, professional certification(s), or license; 5+ years of related experience.

AAFES

Customer Experience Associate

Jackson, SC · On-site

$17.75 - $23.75/hr

Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment ...

AAFES

Customer Experience Associate

Jackson, SC · On-site

$15 - $20.79/hr

Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment ...

AAFES

Customer Experience Associate

Jackson, SC · On-site

$15 - $20.79/hr

Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment ...

AAFES

Customer Experience Associate (Shoes)

Jackson, SC · On-site

$15 - $20.79/hr

Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment ...

Belcan

Purchasing Admin

Graniteville, SC

$31 - $34/hr

... invoice resolution, and vendor master data support. The ideal candidate is highly organized ... Associate degree in Supply Chain, Business, Engineering, or similar field preferred. * Proficiency ...

Augusta Marriott

At Your Service Agent

Augusta, GA · On-site

$15/hr

Responsible for answering calls, record guests request and pursue the issue to a resolution ... Ability to communicate with all managers, supervisors and fellow associates * Ability to handle ...

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Resolution Associate information

See Augusta, GA salary details

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How much do resolution associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for resolution associate in Augusta, GA is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Augusta, GA? The most popular types of Resolution jobs in Augusta, GA are:
What cities near Augusta, GA are hiring for Resolution Associate jobs? Cities near Augusta, GA with the most Resolution Associate job openings:
Resolution Associate jobs near you

Sr Service Desk Agent

Unisys Corporation

Augusta, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Unisys rating

5.1

Company rating: 5.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

212th of 223 rated it services

Job description

What success looks like in this role:

* 2nd Level telephone contact support.

* Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.

* Must be logged into the call system so that HHO's can be received

* Ability to resolve problems with or without remote tools

* Consistently achieve First Contact Resolution performance metric

* Accurately document calls and cases

* Aware of customer's time restraints and work within those time limits

* Keep customer aware of resolution steps - if ticket needs to be dispatched

* Follow up Service Centre cases and requests to completion

* Provide clients with problem reference numbers and request numbers

* Enter all troubleshooting/resolution steps into the ticket - this information will be used for the 321 team to drive tickets to a lower level

* All tickets are to be touched on a "first in first out basis", calling the customer on a daily basis

* Escalate tickets as needed if on-site support is required

* Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked)

* Understanding of SLA requirements for the client

* Assist in cross training and communicate quick fixes

* Manage time and workload to meet predetermined service levels

* Maintain data accuracy in Service Centre through contact validation

* Understand the various media sources that interface with the Service Desk

* Champion, implement or support change

* Identify process efficiencies within the Service Centre and to take corrective action to implement change

* Discover and document process and procedures which need to be published to the team or on the Knowledgebase

* Provide 1 knowledge script per week on commonly seen tickets

* Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

You will be successful in this role if you have:

* Associate's degree, professional certification(s), or license; 5+ years of related experience.

* Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

* 12 months - 2 years IT Service Desk experience

* 2-year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks

* Working knowledge of data and voice network concepts

Preferred:

* ITIL Foundations Certification

* Microsoft Desktop Administration certification

* Analytical and diagnostic skills

#LI-JV1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

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