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Resolution Associate Jobs in Alpharetta, GA (NOW HIRING)

Home Depot

Issue Resolution Specialist

Atlanta, GA · On-site

The ISE Issue Resolution Specialist is responsible for resolving issues logged by the MET and third party associates in our stores when executing projects. The specialist will be responsible for ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit ... High School Diploma or GED is required, Associate/Bachelor degree preferred How we support our ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit ... High School Diploma or GED is required, Associate/Bachelor degree preferred How we support our ...

Ova Technologies

Associate claims

Alpharetta, GA · On-site

$17.25 - $23.50/hr

Associate - Claims As an Associate - Claims, you will be responsible for handling, processing, and ... Ensure timely resolution of claims by coordinating with internal teams and external stakeholders.

AYS

Client Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Client Support Associate We are currently seeking a highly motivated and customer-focused ... and effective resolution. Key Responsibilities: - Act as the primary point of contact for our ...

Hyundai Capital

Loss Mitigation Associate

Atlanta, GA · On-site

$16.75 - $22.75/hr

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an ... Apply approved account resolution options and take appropriate actions within defined policies ...

Hyundai Capital

Loss Mitigation Associate

Atlanta, GA · On-site

$39K - $58K/yr

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an ... Apply approved account resolution options and take appropriate actions within defined policies ...

Washington Legal Group

Associate Attorney

Atlanta, GA · On-site +1

Description Associate Attorney - Civil Litigation, Personal Injury & Government Affairs Washington ... The role includes responsibility for personal injury matters from intake through resolution, as ...

Riverside Epicenter

Operations Associate

Mableton, GA · On-site

Event Operations Associate Riverside EpiCenter, Mableton GA We are seeking a motivated Event ... Strong customer service skills (conflict resolution experience preferred) * Knowledge of event best ...

Actalent

Business Support Associate

Atlanta, GA · On-site

$42K/yr

... resolution, and maintaining general office operations, via telephone, email, and in-person ... Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable ...

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How much do resolution associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for resolution associate in Alpharetta, GA is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What cities near Alpharetta, GA are hiring for Resolution Associate jobs?

Cities near Alpharetta, GA with the most Resolution Associate job openings:

Resolution Associate jobs near you

Issue Resolution Specialist

Atlanta, GA • On-site

Home Depot
Retail • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 6,478 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

People enjoy working here

Good employer

Recommended by students

Learn more about Home Depotexternal

Full-time

Posted 15 days ago

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The ISE Issue Resolution Specialist is responsible for resolving issues logged by the MET and third party associates in our stores when executing projects. The specialist will be responsible for leveraging training, issues matrices, and departmental knowledge to drive expedited resolution and allow in-store labor teams to complete projects as quickly as possible.
Key Responsibilities:
  • 70% Review issues logged by MET or third party labor associates related to projects being executed in our stores. Assess issue, determine resolution, and deploy necessary adjustments and/or items to enable completion.
  • 20% Train on upcoming projects to ensure good base knowledge before execution begins
  • 10% Escalate pervasive issues which require departmental support

Direct Manager/Direct Reports:
  • This position reports to the Issue Resolution Manager.
  • This position has no direct reports.

Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Prior issue resolution or call center experience
  • Strong written and verbal communications skills, presentation and facilitation skills
  • Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:
  • 1

Competencies:
  • Highly organized.
  • Excellent written and verbal communication skills.
  • Strong ability to multi task and handle competing priorities at once.
  • Strong decision making and problem solving skills.
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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail, manufacturing and personal services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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Hours and flexibility

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