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Resolution Associate Jobs in Oklahoma (NOW HIRING)

Locke Supply

Credit Associate

Oklahoma City, OK · On-site

Dispute Resolution * Inbound call center * Respond to phone and email inquiries * Resolves problems ... Our focus at Locke Supply is to develop each associate to his/her full potential. Our department ...

Express & Bonobos

Sales Associate

Oklahoma City, OK

$13 - $17.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Oklahoma City, OK

$13 - $17.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Locke Supply Co

Credit Associate

Oklahoma City, OK · On-site

$17 - $18/hr

Dispute Resolution * Inbound call center * Respond to phone and email inquiries * Resolves problems ... Our focus at Locke Supply is to develop each associate to his/her full potential. Our department ...

First Cash, Inc.

Retail Sales Associate - 2604

Tulsa, OK · On-site

$14 - $15/hr

A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and ...

First Cash, Inc.

Retail Sales Associate - 3769

Tulsa, OK · On-site

$14 - $15/hr

A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and ...

FirstCash, Inc.

Retail Sales Associate - 2601

Tulsa, OK · On-site

$14 - $15/hr

A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and ...

Cash America Pawn

Retail Sales Associate - 2603

Tulsa, OK · On-site

$12 - $15/hr

Full-Time Retail Sales Associate $12.00 - $15.00 per hour + Unlimited Commission We're looking for a customerfocused Retail Sales Associate to join our team! If you enjoy helping customers, working ...

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Resolution Associate information

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What are the most commonly searched types of Resolution jobs in Oklahoma?

The most popular types of Resolution jobs in Oklahoma are:

What cities in Oklahoma are hiring for Resolution Associate jobs?

Cities in Oklahoma with the most Resolution Associate job openings:

Resolution Associate jobs near you

Credit Associate

Oklahoma City, OK • On-site

Locke Supply
Wholesale • 501 - 1,000 employees
Learn more about Locke Supplyexternal

Other

Re-posted 28 days ago

Locke Supply rating

6.8

Company rating: 6.8 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

The Right Fit
We're looking for a self-motivated individual with excellent interpersonal and customer service skills. This person has a positive attitude, excellent customer service skills, a problem-solving mindset, and great attention to detail. Other desirable traits include good written and verbal communication, ability to multitask, being a team player, and the ability to quickly adapt to change. This role is the A/R front line in ensuring excellent customer service experience to both internal and external customers of Locke Supply.
Who is Locke Supply?
Locke Supply is an ESOP- 100% Employee Owned. Locke Supply is the most progressive supply house in the Southwest, with locations in Oklahoma, Texas, Missouri, Kansas, and Arkansas. With a 45-acre complex in Oklahoma City, supplying over 190 locations, Locke is a premium supplier in the Plumbing, Electrical, and HVAC markets.
What are the responsibilities?
The following sets forth the primary responsibilities of this position but is not exhaustive.
  • Payment Processing
  • Account Reconciliation
  • Credit Management
  • Dispute Resolution
  • Inbound call center
  • Respond to phone and email inquiries
  • Resolves problems according to the company policy
  • Inbound and outbound phone calls.
What does Locke Supply offer? Our focus at Locke Supply is to develop each associate to his/her full potential. Our department provides a lighthearted healthy work environment. Aside from our fantastic benefits plan, you will also be eligible for a monthly incentive program after ninety days of employment.
What are the requirements?
  • High School Diploma or equivalent
  • 1 year of Customer Service/Call center experience
  • Professional verbal and written communication skills.
  • Customer service driven.
  • Detail oriented with well-developed organizational skills and ability to utilize time efficiently.
  • Ability to respond with flexibility to changing department needs.
  • Must work well with others in a team environment.
  • Must have experience with Microsoft Word, Excel, and Outlook.

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