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Resolution Associate Jobs in Meeker, OK (NOW HIRING)

Addison Group

Customer Service Associate

Oklahoma City, OK · On-site

$17.50 - $18.50/hr

Customer Service Associate Location: Oklahoma City, OK Industry: Financial Services Pay: $17.50-$18 ... Excellent problem-solving and conflict-resolution abilities. * Comfortable working with multiple ...

Addison Group

Customer Service Associate

Oklahoma City, OK · On-site

$17.50 - $18.50/hr

Customer Service Associate Location: Oklahoma City, OK Industry: Financial Services Pay: $17.50-$18 ... Excellent problem-solving and conflict-resolution abilities. * Comfortable working with multiple ...

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Resolution Associate information

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How much do resolution associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for resolution associate in Meeker, OK is $13.42, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $14.23 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.
Resolution Associate jobs near you

Customer Service Associate

Oklahoma City, OK • On-site

Addison Group
See more jobs at Addison Groupexternal

$17.50 - $18.50/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Job Title: Customer Service Associate
Location: Oklahoma City, OK
Industry: Financial Services
Pay: $17.50-$18.50/hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with our client, a growing financial services organization, to hire a Customer Service Associate. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering exceptional service in a fast-paced call center environment.
Job Description:
The Customer Service Associate serves as a primary point of contact for customers with questions regarding their accounts. This position involves handling a variety of account-related inquiries while providing accurate information, resolving concerns, and ensuring a positive customer experience. Successful candidates will demonstrate strong communication skills, professionalism, and the ability to remain calm and empathetic during sensitive conversations.
Key Responsibilities:
  • Manage inbound and outbound customer interactions regarding account servicing and support.
  • Assist customers with account questions, payment inquiries, escrow concerns, payoff requests, documentation needs, and other account-related matters.
  • Research customer issues and provide clear, accurate solutions while maintaining a high level of service.
  • Build trust and rapport by actively listening and responding with patience, empathy, and professionalism.
  • Navigate multiple systems to access account information and process customer requests efficiently.
  • Maintain detailed records of customer interactions and account updates in accordance with company guidelines.
  • Identify situations requiring additional review and coordinate with internal teams for resolution.
  • Consistently achieve quality, productivity, and customer satisfaction goals.

Qualifications:
  • Previous customer service, call center, banking, mortgage, collections, or financial services experience preferred.
  • Strong verbal and written communication skills.
  • Ability to handle high call volumes while maintaining accuracy and professionalism.
  • Excellent problem-solving and conflict-resolution abilities.
  • Comfortable working with multiple computer applications simultaneously.
  • Strong attention to detail and organizational skills.
  • High school diploma or equivalent required.

Additional Details:
  • Full-time position with paid training.
  • Fast-paced, team-oriented work environment.
  • Opportunity to develop valuable financial services and customer support experience.
  • Career growth potential within a stable and established industry.

Perks:
  • Medical, dental, vision, and 401(k)
  • Paid training and development
  • Career advancement opportunities
  • Supportive team environment
  • Valuable customer service and financial industry experience

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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