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Residential Supervisor Jobs in Springfield, MA (NOW HIRING)

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Residential Supervisor information

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$11

$23

$36

How much do residential supervisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for residential supervisor in Springfield, MA is $23.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.11 per hour, depending on experience, location, and employer.

What is a residential supervisor?

Residential Supervisors are professionals responsible for overseeing the daily operations and staff within residential facilities, such as group homes, shelters, or treatment centers. They ensure the safety and well-being of residents, manage schedules, supervise staff, and coordinate activities or services to support residents’ needs. Residential Supervisors also handle administrative tasks, enforce policies, and often act as a liaison between residents, families, and external service providers. Their role is crucial for maintaining a supportive and structured living environment.

What are the key skills and qualifications needed to thrive as a residential supervisor?

To thrive as a Residential Supervisor, you generally need experience in residential care, knowledge of relevant regulations, and often a degree in social work, psychology, or a related field. Familiarity with case management software, incident reporting systems, and safety protocols is typically required. Leadership, strong communication, conflict resolution, and organizational skills set outstanding supervisors apart. These abilities are crucial for ensuring the well-being of residents, maintaining compliance, and fostering a supportive living environment.

What are some typical challenges a residential supervisor faces when managing staff and residents?

Residential Supervisors often navigate challenges such as balancing the diverse needs of residents with organizational policies, mediating conflicts among residents or between residents and staff, and ensuring consistent communication across shifts. They must also handle scheduling, provide support and training for their team, and respond promptly to emergencies or behavioral incidents. Effective Supervisors are adaptable, maintain a supportive environment, and foster teamwork to ensure a positive living and working atmosphere.

What is the difference between Residential Supervisor vs Care Coordinator?

AspectResidential SupervisorCare Coordinator
Required CredentialsHigh school diploma or equivalent; relevant certificationsHigh school diploma or equivalent; healthcare-related certifications often preferred
Work EnvironmentGroup homes, residential facilities, community settingsHealthcare facilities, community health programs, outpatient clinics
Employer & IndustrySocial services, residential care providersHealthcare, social services, non-profit organizations

Both roles often require similar certifications and work in community or residential settings. While Residential Supervisors oversee daily operations and staff in residential facilities, Care Coordinators focus on planning and managing patient care plans. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What are popular job titles related to Residential Supervisor jobs in Springfield, MA?

For Residential Supervisor jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Residential Supervisor jobs in Springfield, MA look for?

The top searched job categories for Residential Supervisor jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Residential Supervisor jobs?

Cities near Springfield, MA with the most Residential Supervisor job openings:

Residential Supervisor jobs near you
Infographic showing various Residential Supervisor job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,266 per year, or $23.2 per hour.

Residential Supervisor

Behavioral Health Network, Inc.

Holyoke, MA • On-site

$47K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Oversee the daily operations of assigned group homes.

  • Hire, train, and supervise staff to deliver high-quality, person-centered care.

  • Ensure implementation of treatment plans, health and safety plans, and medication administration.

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Residential Supervisor to join our Developmental Services team and help advance our mission of empowering people to live healthier, more fulfilling lives.
We are seeking a dedicated and experienced Residential Supervisor to oversee daily operations across our Developmental Services group homes. This role is ideal for a hands-on leader who is passionate about empowering individuals with developmental disabilities to live safe, fulfilling, and independent lives in their communities.
In the Developmental Services program, we provide 24-hour staffed residential, family support, advocacy, and day services to support individuals with developmental disabilities. We value the individuals we serve in shared living and small group homes, working as part of a collaborative team that includes family, BHN staff, and providers to create person-centered plans that reflect strengths, capabilities, and aspirations.
What We Offer:
  • Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
  • Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
  • Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
  • Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
  • Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
  • Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You'll Do:
As a Residential Supervisor, you will play a key role in ensuring the health, safety, and independence of residents across assigned group homes while leading and developing a dedicated direct care team.
Responsibilities include:
  • Oversee the daily operations of assigned group homes
  • Hire, train, and supervise staff to deliver high-quality, person-centered care
  • Ensure implementation of treatment plans, health and safety plans, and medication administration
  • Monitor residents' overall health and empower them to engage in goal development and decision-making
  • Support individuals in fostering relationships and community participation
  • Provide crisis intervention and emergency services, including serving on the on-call rotation
  • Manage program compliance, budgets, and regulatory requirements
  • Promote quality of life through safety, dignity, and community inclusion

What You'll Need:
  • High School Diploma or GED required; Associate's or Bachelor's Degree preferred
  • Minimum of 3 years of direct care experience required
  • At least 2 years of supervisory experience preferred
  • Valid driver's license and reliable vehicle required
  • Strong leadership, communication, and organizational skills
  • Commitment to client empowerment, human rights, and community integration

We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
Apply today at www.bhnworks.org
Pay: $47,840 - $62,192 per year
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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