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TheCoordinator for Residential Services serves as a key member of the Housing & Residence Life team by leading residential education, student engagement, leadership development, and residential support initiatives that foster academic success, student belonging, retention, and community within Norfolk State University's residential communities. This position is responsible for coordinating the department's Residential Curriculum, educational programming model, Living-Learning Communities, residential leadership development, student organizations, campus-wide visitation process, and student outreach initiatives while providing operational support for residential services. The Coordinator works collaboratively with Residence Directors, Academic Affairs, Student Affairs, Accessibility Services, Enrollment Management, and campus partners to create an exceptional residential experience that supports the holistic development of residential students. The position also provides limited support for housing assignments through special population assignments, accessibility accommodations, room selection outreach, and occupancy initiatives while exercising independent judgment, maintaining confidential records, and contributing to the efficient operation of Housing & Residence Life. The position is live on optional and will participate in the 24 hour on call duty rotation, campus wide, for the Office of Housing and Residence Life.

Key Responsibilities: Coordinate special housing assignments, disability-related housing accommodations, and emergency housing processes. Advise residential student organizations and support Living-Learning Communities, leadership development, and student engagement programming. Coordinate residential outreach initiatives that foster student success, belonging, retention, and community development. Oversee the Housing & Residence Life work-study program, including recruitment, scheduling, training, and operational support. Audit housing and meal plan accounts, assist with scholarship administration, and maintain accurate student records using university systems such as THD and Colleague. Support residence life operations, visitation processes, conduct follow-up, departmental training, opening and closing activities, and special projects. Collaborate with campus partners to connect students with wellness resources, basic needs initiatives, and institutional support services. Qualifications Candidates should possess a bachelor's degree in Higher Education, Student Affairs, Educational Leadership, Business Administration, or a related field, along with at least two years of professional Housing & Residence Life experience. Preferred qualifications include a master's degree, experience at an HBCU, knowledge of residential learning communities, student staff supervision, accessibility accommodations, and higher education compliance (FERPA and ADA).
Ideal Candidate
The successful candidate is an organized, student-focused professional with strong communication, project management, and problem-solving skills who can manage multiple priorities while fostering an inclusive, supportive, and engaging residential community. They demonstrate sound judgment, maintain confidentiality, and collaborate effectively across campus to promote student success and operational excellence

Essential Duties and Responsibilities

Residential Education, Student Engagement & Learning (35%)

• Coordinate the implementation and continuous improvement of the departmental Residential Curriculum.

• Develop, implement, and assess educational programming that promotes academic success, leadership development, wellness, inclusion, career readiness, civic engagement, and personal development.

• Create intentional learning experiences that align with departmental learning outcomes and student development theory.

• Coordinate campus-wide residential programming initiatives and signature residential traditions.

• Lead departmental outreach initiatives that increase student engagement, sense of belonging, persistence, and retention.

• Coordinate and expand Living-Learning Communities in collaboration with Academic Affairs and campus partners.

• Develop academic success initiatives including faculty engagement opportunities, study programs, academic recognition programs, and learning support initiatives.

• Collaborate with faculty, student affairs professionals, and community partners to deliver educational opportunities for residential students.

• Develop assessment tools to evaluate student learning, engagement, and program effectiveness.

• Assist with departmental marketing and communication efforts that promote residential engagement opportunities.

• Coordinate welcome initiatives and community-building experiences throughout the academic year.

Student Leadership Development & Residential Organizations (25%)

• Advise the Residence Hall Association (RHA).

• Advise the Residential Leader Council (RLC).

• Advise the Graduate Housing Staff Council.

• Coordinate leadership development initiatives for Residential Leaders and graduate student staff.

• Develop and facilitate Residential Leader training programs, in-service sessions, and continuing education opportunities.

• Assist with department-wide student staff recruitment, selection, onboarding, and leadership development.

• Coordinate the Residential Leader Capstone Project and leadership competency initiatives.

• Develop leadership curriculum designed to enhance communication, conflict management, inclusion, customer service, and community development.

• Review monthly reports submitted by Residential Leaders and Residence Directors to identify trends, concerns, accomplishments, and opportunities for improvement.

• Coordinate recognition programs celebrating student leadership, programming excellence, and community impact.

• Assist with planning departmental retreats, staff appreciation initiatives, and leadership conferences.

Residential Operations & Student Services (20%)

• Administer and oversee the university-wide residential visitation process, including policy implementation, compliance, communication, and assessment.

• Coordinate the Housing & Residence Life Work-Study Program, including recruitment, onboarding, scheduling, training, and supervision.

• Connect residential students with campus resources that support academic success, wellness, financial stability, mental health, and basic needs.

• Coordinate departmental outreach efforts related to student success and residential support services.

• Assist Residence Directors with student case management and follow-up for students of concern as appropriate.

• Prepare reports and analyze participation, engagement, and student success data to support departmental assessment and continuous improvement.

• Serve on departmental, divisional, and university committees.

• Participate in emergency response, crisis management, and on-call responsibilities as assigned.

• Represent Housing & Residence Life during admissions events, orientation, Open House, Spartan Preview, recruitment activities, and university outreach programs.

• Support departmental opening, closing, transition, and Move-In operations.

• Perform other duties as assigned.

Housing Assignments & Occupancy Support (10%)

• Assist with annual housing room selection processes, including student outreach, communication, education, and customer service.

• Support housing assignment outreach campaigns and communication initiatives during peak assignment periods.

• Assist with housing assignments for designated special populations, including Living-Learning Communities, approved cohorts, scholars, athletes, and other university-sponsored groups.

• Coordinate disability-related housing accommodation requests in partnership with Accessibility Services while ensuring compliance with university policies and applicable regulations.

• Assist with emergency housing placements and temporary housing assignments as needed.

• Support residence hall opening, closing, transition, and occupancy management initiatives.

• Maintain confidential student records and documentation related to housing assignments and accessibility accommodations.

• Serve as a resource for students and families regarding housing assignment processes, timelines, and residential policies.

Assessment, Administrative Support & Continuous Improvement (10%)

• Prepare assessment reports related to residential programming, leadership initiatives, student engagement, and learning outcomes.

• Analyze residential engagement data and recommend strategies to improve student success and retention.

• Develop annual reports demonstrating the effectiveness of residential education initiatives.

• Assist with departmental strategic planning, accreditation efforts, and assessment projects.

• Maintain accurate records and documentation in university information systems.

• Support departmental technology initiatives utilizing StarRez, THD, Maxient, Colleague, TMA, and other university software.

• Identify opportunities to improve departmental processes, customer service, and operational efficiency.

Required Knowledge, Skills & Abilities

The successful candidate must demonstrate:

• Knowledge of Housing and Residence Life operations and residential education.

• Strong understanding of student development theory, residential curriculum models, and learning-centered communities.

• Knowledge of educational programming, student engagement strategies, and leadership development.

• Knowledge of Living-Learning Communities and high-impact educational practices.

• Knowledge of disability-related housing accommodations and residential policies.

• Ability to develop, implement, and assess educational programming and student learning outcomes.

• Ability to advise student organizations and mentor student leaders.

• Strong presentation, facilitation, and public speaking skills.

• Excellent customer service, interpersonal communication, and conflict resolution skills.

• Strong organizational, analytical, and project management abilities.

• Ability to establish collaborative partnerships with faculty, staff, and campus stakeholders.

• Ability to interpret university policies and exercise sound independent judgment.

• Ability to maintain confidential student information.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office Suite and higher education technology systems.

Minimum Qualifications

Required

• Bachelor's degree in Higher Education, Student Affairs, Educational Leadership, Counseling, Business Administration, Public Administration, or a closely related field.

• Two (2) to three (3) years of full-time professional, live-in experience as a Residence Hall Director, Community Director, Area Coordinator, or equivalent Housing & Residence Life professional at an accredited college or university.

• Demonstrated experience implementing student development theory within a residential environment.

• Experience developing and implementing educational programming and student engagement initiatives.

• Experience advising student organizations, leadership groups, or student governing bodies.

• Experience planning and facilitating leadership development opportunities for student staff.

• Experience collaborating with faculty and campus partners.

• Experience supporting housing operations, room selection, or residential services.

• Experience coordinating or supporting disability-related housing accommodations or student support services.

• Experience utilizing housing management software (StarRez, THD, or similar systems).

• Demonstrated ability to interpret university policies and exercise independent judgment.

• Excellent written, verbal, interpersonal, and customer service skills.

Preferred Qualifications

• Master's degree in Higher Education, Student Affairs Administration, Educational Leadership, Counseling, or a related discipline.

• Experience working at an HBCU or serving diverse student populations.

• Experience implementing a Residential Curriculum model.

• Experience coordinating Living-Learning Communities.

• Experience advising Residence Hall Association (RHA), National Residence Hall Honorary (NRHH), or similar student organizations.

• Experience supervising graduate assistants, student employees, or paraprofessional staff.

• Experience developing student leadership curricula and training programs.

• Experience facilitating department-wide student staff training.

• Experience conducting assessment and learning outcome evaluation.

• Experience with crisis response and emergency management.

• Knowledge of FERPA, ADA, Title IX, Clery Act, and higher education compliance standards.

• Experience using StarRez, THD, Colleague, Maxient, TMA, or comparable higher education software systems.

Physical & Work Environment

This position is primarily performed in an office setting with frequent interaction with students, faculty, staff, families, and campus partners. Evening and weekend work is required during major departmental operations including student staff training, Move-In, Move-Out, opening, closing, orientation, leadership development programs, residential programming, recruitment events, and emergency response. The position requires flexibility, exceptional organizational skills, and the ability to effectively manage multiple priorities while maintaining outstanding customer service and professionalism.

Salary Range: $47,000 - $55,000

Special Instructions:

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