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Residential Desk Assistant Jobs (NOW HIRING)

DePaul

Front Desk Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Overview The Front Desk Assistant at DePaul's Upper Falls Square Apartments welcomes all guests and ... Residential Corporation Name DePaul Properties

DePaul

Front Desk Assistant

Schenectady, NY · On-site

$21 - $21.30/hr

Overview The Front Desk Assistant welcomes all guests and assists them with their needs in a kind ... Residential Corporation Name DePaul Properties

GW Student

Campus Living & Residential Education; Campus Recreation; Center for Interfaith & Spiritual Life ... DSA Front Desk Assistants will also direct and process research and data, and may be offered ...

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How much do residential desk assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for residential desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a residential desk assistant?

Residential Desk Assistants (RDAs) are student employees who work at the front desks of residence halls or campus housing. Their primary responsibilities include assisting residents and visitors, managing mail and packages, answering questions, monitoring building security, and enforcing housing policies. RDAs help create a safe and welcoming environment in the residence halls by providing excellent customer service and serving as a resource for students. They often work evening and weekend shifts and collaborate closely with residence life staff. This role is ideal for students who are organized, personable, and interested in helping others.

What are the key skills and qualifications needed to thrive as a residential desk assistant, and why are they important?

To thrive as a Residential Desk Assistant, you need strong organizational skills, attention to detail, and familiarity with campus policies, typically supported by a high school diploma or some college coursework. Experience with reservation systems, key management software, and basic office tools like Microsoft Office is often required. Exceptional communication, problem-solving abilities, and a customer-focused attitude help you handle resident inquiries and emergencies effectively. These skills ensure the smooth operation of residence halls, safety of residents, and positive community interactions.

What are the most common challenges residential desk assistants face during busy periods, and how can they manage them effectively?

Residential Desk Assistants often encounter high volumes of student traffic and multiple requests during peak times, such as move-in weekends or late-night hours. Managing these busy periods requires strong organizational skills, effective communication, and the ability to multitask under pressure. Staying calm, prioritizing requests, and collaborating closely with other staff members can help ensure smooth operations and positive experiences for residents. Many teams also provide training and have clear protocols in place to support Desk Assistants during these high-demand times.

What is the difference between Residential Desk Assistant vs Front Desk Clerk?

AspectResidential Desk AssistantFront Desk Clerk
CredentialsHigh school diploma or equivalent; some positions may require customer service experienceHigh school diploma or equivalent; customer service skills often preferred
Work EnvironmentResidential buildings, dormitories, or apartment complexesHotels, offices, or healthcare facilities
Employer & IndustryProperty management companies, residential complexesHospitality, healthcare, or corporate sectors
Common Search & ComparisonYesYes

The Residential Desk Assistant and Front Desk Clerk roles share similarities in credentials and customer service duties but differ mainly in work environment and industry focus. Residential Desk Assistants typically work in residential settings like apartment complexes, while Front Desk Clerks are found in hotels or healthcare facilities. Both roles require strong communication skills and basic administrative tasks, but their specific responsibilities and environments vary.

What cities are hiring for Residential Desk Assistant jobs?

Cities with the most Residential Desk Assistant job openings:

What states have the most Residential Desk Assistant jobs?

States with the most job openings for Residential Desk Assistant jobs include:

What are popular job titles related to Residential Desk Assistant jobs?

For Residential Desk Assistant jobs, the most frequently searched job titles are:

Residential Desk Assistant jobs near you
Infographic showing various Residential Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Desk Assistant or Community Assistant (USH)

West Chester, PA • On-site

West Chester University Foundation
Administrative Assistance Services • 11 - 50 employees
Learn more about West Chester University Foundationexternal

$15.25 - $19.50/hr

Other

Re-posted 9 days ago

Job description

University Student Housing, LLC (USH)
Desk Assistant and Community Assistant
***For Current West Chester University Students Only!!***
University Student Housing, LLC (USH), a division of the WCU Foundation, a 501(c)(3) non-profit organization, manages six high-end communities located on the West Chester University (WCU) campus.
USH operates four residence halls: Allegheny Hall, Brandywine Hall, Commonwealth, and University Halls on the north campus of West Chester University. There are also two garden-style apartment communities, The Village Apartments and the East Village Apartments on south campus. Together, these six communities house almost 3,000 students. USH provides a challenging work environment that is uniquely suited to those who thrive on change.
University Student Housing, LCC is seeking current West Chester University students to fill their open positions of:
  • DESK ASSISTANT
  • COMMUNITY ASSISTANT

The Desk Assistants and Community Assistants serve as representatives of USH and are the first point of contact for the students and guests within the residential community. They are responsible for assisting in the effective administration of the community by serving as the primary point of contact for the students and guests. The Desk Assistants and Community Assistants will also provide assistance to the USH and Residence Life and Housing Services (RLHS) staff with administrative tasks and serve as a resource of information to students, guests, and future residents. The Desk Assistants and Community Assistants are expected to act responsibly and professionally to promote the comfort and privacy of all residents and to maintain the successful operation and security of the communities. The ideal candidate(s) for either of these roles will exhibit high energy, passion for excellence and professionalism.
DUTIES AND RESPONSIBILITIES (DESK ASSISTANT):
  • Greet visitors in a warm and welcoming manner.
  • Support the USH staff by effectively and efficiently performing administrative responsibilities as assigned.
  • Assist in opening and closing buildings.
  • Monitor all keys to ensure that our resident safety and security is intact.
  • Manage package intake and distribution to residents.

DUTIES AND RESPONSIBILITIES (COMMUNITY ASSISTANT):
  • Greet visitors in a warm and welcoming manner.
  • Support the USH staff by effectively and efficiently performing administrative responsibilities as assigned.
  • Assist in opening and closing buildings.
  • Assist with the implementation of marketing efforts on-campus, in the community and at special events.
  • Assist prospective residents with completion of online application ensuring all documents are completed accurately.
  • Conduct periodic account audits according to procedures.
  • Assist with preparation of resident correspondence and collections follow up communications.

QUALIFICATIONS (DESK ASSISTANT AND COMMUNITY ASSISTANT):
  • Must be a current WCU student with no judicial record, current or past, that has resulted in a sanction of temporary loss of housing, permanent loss of housing, or suspension from WCU.
  • Must be able to communicate clearly.
  • Must be able to learn and use new technology.
  • Must be able to participate in all meetings and training sessions.

* Candidates need to indicate on the application if you are applying for the Desk Assistant position or Community Assistant position.
The success of USH depends on individuals who continually work to provide "best in class" housing to the residents. We are dedicated to creating rewarding careers for our team members.
Applications for these two positions will be accepted on a rolling basis.
University Student Housing is an affirmative action/equal opportunity employer committed to extending equality to all individuals regardless of age, race, religion, sex, sexual orientation, disability, national origin, ancestry, veteran status and other protected class status. University Student Housing is an Equal Opportunity Employer. USH is a Pennsylvania non-profit corporation.

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