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Resident Technical Support Engineer Jobs (NOW HIRING)

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Sutherland

Technical Support Engineer

Louisville, KY · Remote

S. residents authorized to work in the United States. In this role, you will provide advanced ... Provide technical support to customers, resellers, and partners. * Diagnose and resolve complex ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Collectors Holdings, Inc.

$60 - $80/hr

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be ... S. residents: for disclosures relating to personal information we collect during the employment ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

$80 - $100/hr

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... S. national, lawful permanent resident, asylee, or refugee). This position may also perform work ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... S. national, lawful permanent resident, asylee, or refugee).This position may also perform work ...

Clipboard Health

Technical Support Engineer

Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where ...

TensorWave Inc.

$100 - $125/hr

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

Jobgether

Our partner is looking for a Technical Support Engineer based in Netherlands. This role offers an opportunity to support cutting-edge generative AI technology used by developers and businesses ...

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$80 - $100/hr

Overview If you are looking to elevate your career at the intersection of industry, technology, and client‑facing excellence, the Technical Support Engineer II role at AVEVA offers a compelling ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

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Resident Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do resident technical support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for resident technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Resident Technical Support Engineer jobs?

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Infographic showing various Resident Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Iselin, NJ • On-site

Medidata Solutions
Software Development • 1 - 5K employees
Learn more about Medidata Solutionsexternal

$79K - $106K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Location: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata.
About the Team:
The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while regularly updating internal and/or external customers. The Technical Support Engineer will handle work requests directly, or solicit assistance from the core engineering teams within the R&D team for non-known issues/defect reporting. They would also identify application defects, then test and document them for the core engineering teams to fix as part of the product. The Technical Support Engineer is a seasoned analyst who has a proven record of customer satisfaction, a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the previous support teams.
Responsibilities:
  • Provide support for internal and external customers
  • Manage work requests that describe particular issues, software bugs or customer problems
  • Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
  • Provide general process analysis and make recommendations for improvements
  • Participate in weekly (and occasional weekend) on-call rotations for off-hours important issues escalation
  • Participate in taking calls (during business hours) from VIP customers for urgent issues
  • Distinguish between application database, operating system, network, and hardware problems and properly take ownership of issues through to resolution
  • Present complex technical information to non-technical audiences
  • Provide accurate and complete problem resolution documentation for future reference and management reporting
  • Take part in the creation and maintenance of knowledge base data
  • Continually increase subject matter knowledge on Medidata products
  • Interact with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
  • Reproduce technical problems, debug systems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients
  • Experience using Incident Management and/or Project Management software
  • Experience with multiple integrated software products/services
  • Ability to query/modify data using SQL scripts
  • Experience with working with customers to resolve complex issues in a professional manner
  • Finding innovative workarounds to issues
  • Knowledge of other programming languages: Ruby, Javascript, etc
  • Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or any API/REST client
  • Team Working skills
Qualifications:
  • Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
  • Basic experience with Ruby and HTML code
  • Experience with API/web services
  • SQL training/work experience
  • Basic experience with C#, Javascript, Visual Studio and ASP.NET
Note: This role is a hybrid, 3d/week onsite role, positioned out of either our NYC or Iselin, NJ office.
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
The salary range for positions that will be physically based in the NYC Metro Area is $79,500-$106,000.
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
We will accept applications on an ongoing basis until we fill the position.
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